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1,388 Reviews of BMW of Darien - Service Center
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June 12, 2021
Polite knowledgeable Frank in service Tiffany setting Polite knowledgeable Frank in service Tiffany setting up loaner all excellent try harder to accomplish a delightful experience. Explain repairs. Polite knowledgeable Frank in service Tiffany setting up loaner all excellent try harder to accomplish a delightful experience. Explain repairs. Even video explaining details From reception to service advisor to prep work on offering a great detail to my car Our expert was wonderful More
by Chris carucci
Employees Worked With
Other Employees :
Tiffany. , Frank Ciardullo, Anthony Fischetti, Patricia Romagnoli
June 10, 2021
As always- wonderful, efficient and communicative service. The team is terrific and always friendly, informative and knowledgeable presenting solutions and fixes! Would highly recommend BMW Darien! service. The team is terrific and always friendly, informative and knowledgeable presenting solutions and fixes! Would highly recommend BMW Darien! More
by Klarkin913
Employees Worked With
Frank Ciardullo
June 03, 2021
Excellent service! I’m been a very happy customer for 7 years and will definitely buy and service my next BMW with BMW of Darien. years and will definitely buy and service my next BMW with BMW of Darien. More
by 2011BMW328XI
Employees Worked With
June 01, 2021
I had a phenomenal experience this time around & the credit goes to my service advisor who was very professional. There was a delay with my tire. She called me ASAP and informed of the issue & asked if credit goes to my service advisor who was very professional. There was a delay with my tire. She called me ASAP and informed of the issue & asked if I needed a loaner which was very kind of her. Thank you Patricia. More
by Fatlomkelmendi
Employees Worked With
Patricia Romagnoli
May 30, 2021
Wonderful customer service and a perfect job with my car! They were very helpful getting my car back to me quickly and were very detailed looking at everything to make sure working order. They were very helpful getting my car back to me quickly and were very detailed looking at everything to make sure working order. More
by Lillianaw12
Employees Worked With
Frank Ciardullo
May 29, 2021
patricia always keeps me informed & updated and she gets the car serviced quickly & efficiently & always so professional engaging & happy. and i like the txt option for communicating the car serviced quickly & efficiently & always so professional engaging & happy. and i like the txt option for communicating More
by juliannaspain
Employees Worked With
Patricia Romagnoli
May 29, 2021
Always courteous, helpful and prompt, I have bought and leased several cars here, and that’s why I keep coming back. And that’s all. leased several cars here, and that’s why I keep coming back. And that’s all. More
by mike
Employees Worked With
Shuttle driver - was very good, Patricia Romagnoli
May 28, 2021
Great dealership always pleasure to go they’re great people great environment, Every time when I go there my vehicle get service 100%, My next car definitely will be purchased in this dealership people great environment, Every time when I go there my vehicle get service 100%, My next car definitely will be purchased in this dealership More
by Dmitrishtern
Employees Worked With
Other Employees :
Anthony Martinez, Frank Ciardullo, Gregory Michael, Anthony Fischetti, Patricia Romagnoli
May 27, 2021
The sales and service experience at the Darien BMW dealership is just exquisite. Making the appointment was easy and efficient, dropped the car off and took the loaner in less than 5 minutes, the serv dealership is just exquisite. Making the appointment was easy and efficient, dropped the car off and took the loaner in less than 5 minutes, the servicing was done on time, dropped off the loaner picked up my car in 2 minutes. Courteous, friendly and professional staff. More
by Patil Renuka
Employees Worked With
May 26, 2021
NEVER AGAIN. Since 2018, I have been coming to this location for service to my 328i. I even moved out of state and continued to use this location for service work. The Service was good. But my last vis location for service to my 328i. I even moved out of state and continued to use this location for service work. The Service was good. But my last visit truly felt like a bait and switch. I requested to have my brake fluid done because of the warning light. I took off of work for the balance of the day to wait in the lounge as work is being preformed. Advisor goes over the Vehicle Health Inspection and the mechanic suggestions. I elected on of the suggestions. After ~3 hours my car is ready. During the commute back to NY, I notice the Brake Fluid light is still red (should be green = good). Turned around to head back to the location. Advisor informs me that I only paid for the Brake Fluid Service. Additionally, I was told that to have the light go green I would need micro, front brakes, air filter worked on. This is new information to me. The advisor said that is why I had you sign saying no to brakes. [I have a juris doctorate so I know what makes a contract; there was no meeting of the minds] I stated to the advisor, usually I come to this location and look to get whatever service work is needed based on the car warning lights. NEVER have I been told that it is a all or nothing approach to get a car warning light green. The kept repeated the same thing about needing all the work done for the light to be cleared. I understood what the advisor was saying; I wanted to know: why this wasn’t clearly shared with me; why call it “brake fluid service” if it doesn’t clear the car warning; something about this does not seem right. Maybe it’s the Continental approach to customer service? Maybe covid has made this location for the stereotype of sleazy car salesman? Maybe it is factual? I just Wish I was told this ahead. Because as I stated from the beginning, I am here because of the brake fluid light in my car. More
by Dissatisfied
Employees Worked With
Patricia Romagnoli
