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BMW of Darien - Service Center

Darien, CT

4.7
1,401 Reviews

1,401 Reviews of BMW of Darien - Service Center

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July 16, 2021

Vince Pampena and the entire Service Team at Darien BMW is incredibly professional, efficient, friendly, and customer service driven. It is always a pleasure working with them. More

by nanette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2021

Selling a cheap oil service using a cheaper oil…They say Selling a cheap oil service using a cheaper oil… They say you must request BMW oil to have BMW oil at BMW which is ridiculous More

by chcnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia Romagnoli
Jul 07, 2021 -

BMW of Darien responded

Hello Mr. Cousin, Our apologies for this mistake, your appointment was made in error for our Economy service which is clearly stated on your repair order as a service using Kendall Eurospec GT1, this is a quality Oil and it meets or exceeds all of the requirements for you 2012 X3. This service is offered at a savings vs the BMW oil service to those who want an option which is competitive to an independent repair shop. When you brought this issue to the attention of our service manager he made arrangements to replace the oil with BMW oil free of charge. Again our apologies for this mistake. Vincent Robustello BMW of Darien

July 02, 2021

I was very satisfied with service process and how easy it was. More

by Kmdiscala
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
July 01, 2021

Claus is the best sales person. I have been leasing cars with him past 15 years and so is my family. the dealer/service highly efficient. quick in n out with drop off, loaner and pick up. thank you very More

by 0115rohan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo, Anthony Fischetti, Patricia Romagnoli
July 01, 2021

Very thorough and great communication throughout the process. Kept me up to speed with what was happening and managed expectations around timing - really appreciated that. More

by jbradfordsims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2021

There costumer service is bad called in for emergency service I ask to speaker to the service manger they transferred me to he's phone it went directly to voicemail I left a message that was at 8am the m More

by tito.santos64
Customer Service
Recommend Dealer
No
Employees Worked With
Frank Ciardullo
June 29, 2021

Efficient drop off and pick up great communication throughout the service. Vehicle was returned clean and with the problem fixed. Overall great experience. Will return without hesitation. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2021

Best service all the time . Extremely good with all the work More

by Irina pogosian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
Jun 26, 2021 -

Irina pogosian responded

I’m always happy with the service. Everyone made process ery smooth, easy and on a timely manner

June 24, 2021

Anthony, my service advisor was fantastic! I loved getting the video from the shop too. More

by alichtiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo, Anthony Fischetti, Patricia Romagnoli
June 15, 2021

I am a 21 year customerBarb Monick is the best sales I am a 21 year customer Barb Monick is the best sales person( sold us 7 BMWS) Anthony is the best example of customer care and service More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Monick, Anthony Fischetti
Jun 27, 2022 -

Christine responded

Best BMW BEST CUSTOMER SERVICE Anthony F BEST SALES Barbara M CUSTOMER SINCE 2000 Amazing service and care 10/10

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