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47 Reviews of BMW of Devon - Service Center
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October 13, 2020
Great customer service, made me feel real comfortable and confident when purchasing my vehicle. I have recommended this dealership to alot so far. Im very happy with my vehicle. confident when purchasing my vehicle. I have recommended this dealership to alot so far. Im very happy with my vehicle. More
by gray
Employees Worked With
Helpful February 08, 2020
Worst service experience ever One tire had a slow leak and I was about to take a road trip so I had it checked. My car needed service in a few weeks, so we did the service, replac One tire had a slow leak and I was about to take a road trip so I had it checked. My car needed service in a few weeks, so we did the service, replaced the one tire and and the car received an 'all green' report card. Mind you, we had tire insurance (useless add-on). The car immediately pulled right. I took it in when I returned home and we got a bunch of excuses and denials and ghosting. Turns out everyone else in the industry but their service team and their manager seemed to realize you cannot replace just one tire on an AWD car. They offered to replace one other tire, but we would have had to forfeit all legal rights wrt to the car to get one lousy tire! Crazy! Funny thing, we replaced all 4 tires (at our own expense and elsewhere) and the car drove smoothly and straight again! I wonder why........... Ridiculous amounts of CYA with no regard for customer service or customer safety. Not only will I never purchase or use this dealer again - for any model care - but it has made me leary of BMW in general as well. Awful. Awful. Awful experience. More
by TA
Employees Worked With
November 11, 2019
Bad Service Experience We had a terrible customer service experience at BMW of Devon. Our car was serviced, we then encountered a problem with the car right afterwards and We had a terrible customer service experience at BMW of Devon. Our car was serviced, we then encountered a problem with the car right afterwards and reported it to the Service Department. We spoke directly with the service manager and general manager to try to find a reasonable resolution. In our opinion, their response was slow, very unreasonable, and they didn’t take any responsibility to their mistake. In the end, they basically ignored our problem and left us to fend for ourselves. We had to spent $1,000 at another service shop to fix the problem BMW of Devon created. They didn’t do the BWM of Devon, Sloan Automotive, or BWM’s brand any favors. Needless to say, we will not be patrons of their business any longer. More
by Paul A.
September 24, 2019
AWFUL The customer service here is awful. On top of the fact that they over charge for services performed on non warranteed cars, they have no interest in The customer service here is awful. On top of the fact that they over charge for services performed on non warranteed cars, they have no interest in taking care of their customers or making their costumers feel valued. DO NOT give this company your business for a used car that is past warranty take it somewhere else that values your business. There is no politeness, no professionalism and no flexibility. The service department employee could not explain what the charges or services performed were in full detail, she continued to calim that every one is different. More
by kevinm
Employees Worked With
Female Employee
August 21, 2019
Inspection Scheduled an appointment 3 weeks in advance, the phone operator indicated we could come in 2 weeks earlier with no loaner or wait the three weeks for Scheduled an appointment 3 weeks in advance, the phone operator indicated we could come in 2 weeks earlier with no loaner or wait the three weeks for the loaner, we chose the later as my husband works on the other side of town. Husband arrives, they try to up sell him on oil changes etc saying the diagnostic light is on when we came in only for an inspection. He agrees and then they tell him they don’t have a loaner car and don’t try to resolve at all. In fact they don’t even try to reschedule, just throw up their hands and say have a nice day. Husband gets his car back and checks to see diagnostic light isn’t even on for oil change so shady sales tactics caught in addition to incompetence. Ottos is 10 times better at customer experience in service. I can’t speak to sales but Ottos sales was also fantastic. Don’t go here, bunch of clowns. Sloan you just lost a life long BMW owner (‘00 Z3 M Coupe, 04 X5 4.8is, 10 GT535i, 18 X3M40) Good luck I hope you learn from this experience. We never write reviews we only did this one time due to such a crappy experience. More
by ExperiencedBMWOwner
Employees Worked With
Bill Boulton
March 26, 2019
Disappointed, will go elsewhere I've used BMW of Devon for years to service several models, but my recent experiences have not been positive. I don't know whether its the Sloan take I've used BMW of Devon for years to service several models, but my recent experiences have not been positive. I don't know whether its the Sloan takeover or just a change in management but I'm not happy. Most recently I scheduled a service appointment at 7:45 am, and dropped off my car before 7 am, but did not receive a call until after 2 pm, and now of course there may not be time to do what I had asked to be done. When I asked about the delay, I was told "we schedule 60 cars a day, I can't get everyone in at 7 am." While true, I made the 7:45 am appointment for a reason, and to be told that it doesn't matter is beyond the pale. I've had enough. More
by Opus33
Employees Worked With
SA
November 13, 2018
Customer Service Excellence I have purchased my BMWs from other Philadelphia area dealers, but find the Service at BMW Devon to standout among the other dealers. My SA Jeff Marti I have purchased my BMWs from other Philadelphia area dealers, but find the Service at BMW Devon to standout among the other dealers. My SA Jeff Martin is honest, transparent, and has a wealth of knowledge on these sophisticated machines. I will probably lean towards another BMW for the peace of mind I get from Devon’s Service Dept. Thanks Jeff & Rich! More
by evillwock
Employees Worked With
Jeff Martin, Richard Hudak
April 03, 2018
Overheating issue Resolved! Overheating Resolution! I just got my car back and I want to publicly extend a big thank you to Rich, BMW of Devon, and BMW for the way they handle Overheating Resolution! I just got my car back and I want to publicly extend a big thank you to Rich, BMW of Devon, and BMW for the way they handled my situation. It took a little time but I was just in there today to pick up my car and to meet with Rich and Bill. It feels great to be back behind the wheel of my car. Rich took the time to work with me personally on the issues my car was having and provided a level of customer service that is beyond anything I've ever experienced. I couldn't be happier with the outcome. Rich, and BMW of Devon stand behind their commitment to excellence and I've now experienced it personally. Thank you again for everything. More
by MattMahoney
Employees Worked With
None I worked with directly are listed here.
November 22, 2016
so it might be time to get my new BMW...enter Dale Levin... as I was waiting in the service area at Sloane BMW in Devon...Jackie taking great care of my situation...Dale Levin passes by and says "everything OK" as I was waiting in the service area at Sloane BMW in Devon...Jackie taking great care of my situation...Dale Levin passes by and says "everything OK"? Said yes and that I was being taken care of...He asked if I had a minute and before I knew it we were looking at new BMW's...Dale is great, not a car salesman, but a sales consultant...he really listens...I didn't buy one on that visit, but I wouldn't buy a new BMW from anyone else...and neither should you. Pat Hoyer More
by phoyer
Employees Worked With
Jackie, Dale Levin
November 03, 2016
amazing On October 22nd in the late afternoon I drove my car into the service bay. I was met by several people who were friendly and kind. I had blown out a t On October 22nd in the late afternoon I drove my car into the service bay. I was met by several people who were friendly and kind. I had blown out a tire on my way to funeral at the daylesford abbey a few hours before. I explained the problem and the fact that I live 3 hours away. I waited a short time when someone came out to say that they did not have a tire to match my other 3 but they could put on a tire they had which would allow me to get home safely and then i could purchase another to match. They also noticed that a warning light for a head light was on. When they returned the car to me the tire was on and light replaced!! They would not accept payment and wished me well. I can't tell you how much I appreciate the kindness shown to me that day. I was upset about the funeral and the car and they were just amazing. I was in such a state that I didn't get a chance to get the names of the folks that helped me. It was close to 4pm on the 22nd so you should be able to figure out who it was. I am forever in debt and cannot say enough about how wonderful this place was to me. Please pass this along to all concerned and know that the gentleman who spoke with me (in a blue button down shirt) is a special employee and I hope is treated as such. Again my thanks to wonderful business that knows how to treat customers more than right. Sincerely, JHonig, MD More
by jacqueline shay
Employees Worked With
unknown
