Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of El Paso

El Paso, TX

Overview
Reviews
4.8
241 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

Directions

By Type

Showing 241 reviews

September 19, 2023

Excellent service both for the sales and the service as well as prompt courteous professional and very knowledgeable- More

by BooShoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Clark
Report | Print
Sep 22, 2023 -

BMW of El Paso responded

We are thrilled to hear that you've had an excellent experience with both sales and service, characterized by prompt, courteous, professional, and knowledgeable assistance. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 16, 2023

Great service and a wonderful agent named Mark. He was the best!! Love my car and appreciate the good service More

by Fletcherrenai1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark sano
Report | Print
Sep 19, 2023 -

BMW of El Paso responded

We're thrilled to hear about your great service experience and the wonderful assistance you received from Mark! Providing excellent service and having dedicated agents like Mark is what we aim for, and it's wonderful to know that you love your car. Thank you for choosing us, and we appreciate your kind words and feedback!

Helpful
September 16, 2023

The team at El Paso BMW, from sales to service, are the epitome of professionalism. They are courteous, responsive, and prompt. They keep me informed and have been a pleasure to work with. I highly reco More

by Ronindog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana (Service) and Michael (Sales)
Report | Print
Sep 23, 2023 -

BMW of El Paso responded

We are very happy to have provided you with such a positive experience!

Helpful
September 16, 2023

I received a very friendly, welcoming professional and fast service from Kyle. I will definitely go back for my next service. More

by Yeseniagarcia35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Sep 21, 2023 -

BMW of El Paso responded

We are delighted to hear that you received friendly, welcoming, professional, and fast service from Kyle. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Sep 28, 2023 -

Yeseniagarcia35 responded

Great, fast and professional service, I will definitely take my vehicle back to the service department .

Helpful
September 06, 2023

Always a great experience when I take my vehicles to get serviced at BMW of ElPaso. Clean reception area for you to waiting and relax for your vehicles and they always make sure it's washed and ready for yo More

by Pettroman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Report | Print
Sep 23, 2023 -

BMW of El Paso responded

We are very happy to have provided you with such a positive experience!

Helpful
September 05, 2023

My service advisor anna was very helpful even though I didn’t have an appt. More

by Marko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
Report | Print
Sep 07, 2023 -

BMW of El Paso responded

We are thrilled that Anna provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

Helpful
September 04, 2023

I don't know about service but DO NOT waste your time on the SALES department, I recommend going to bigger city or something. I thought this was a BMW dealership, which is more upscale and has common sense More

by wonad123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman team
Report | Print
Helpful
September 02, 2023

The service department is attentive and professional. Ive dealt with both Heidi and Carlos and received top tier service. I would highly recommend. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Sep 06, 2023 -

BMW of El Paso responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Helpful
September 01, 2023

Reached out to general manager about some backend concerns and have yet to hear back. I would appreciate the opportunity to speak to leadership about some challenges that should have been addressed e More

by jag6336
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan, Manuel, Mike
Report | Print
Sep 16, 2023 -

BMW of El Paso responded

Thank you for bringing this to my attention. I apologize for the wait for my response to address your concerns. I would like an opportunity to fix this and earn your business, please contact me at rstover@bmwofelpaso.com. I look forward to speaking with you. Russell Stover General Manager

Helpful
September 01, 2023

The time that I was at the service department. I saw multiple people being helped that had no issues. More

by Valeriee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hedi
Report | Print
Sep 06, 2023 -

BMW of El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
1
...
7
8
9
...
25