BMW of Florence

I am a return customer. These folks do what they say and say what they do, not all dealerships do that today. I have also used the service department, they do a great job; all in all, this is a very profess say what they do, not all dealerships do that today. I have also used the service department, they do a great job; all in all, this is a very professional business. More

I did an Internet search for pre-owned BMW 528's and found one that interested me @ Imports. Sent email requesting more info - no response. Called dealer the next week and salesperson was courteous, b found one that interested me @ Imports. Sent email requesting more info - no response. Called dealer the next week and salesperson was courteous, but clueless on vehicle options, etc. Was put on hold three times and then referred to Theresa (sales mgr) who could not take my call - was promised she'd call me within 30 minutes. Still waiting on that call. Called again the next day and talked with another sales lady, who put me on hold several times before referring me to Theresa, who was busy and could not take my call. Then referred to Greg, who was nice and generally helpful. He promised to get back to me later that day with maintenance record and loan rates info - still waiting on that return call. While the sales personnel are friendly, they are not well-informed and do not follow-up on returning calls. I was put on hold at least 6-7 times for several minutes on several of those calls. I never got an answer to my question about why the vehicle could not be certified since it met the year/mileage qualifications - I was concerned about the total lack of maintenance records absent from the Carfax. The only answer I received regarding the vehicle not being certified was to keep the cost down and thereby save me money. Not calling them again and won't be driving across the State to see the car because the sales personnel were so disorganized, failed to follow-up as promised, and lack of confidence in the answers I was given. Too bad, really was interested in their car. More

After working with "super-friendly" salesperson for several months and agreeing to an out-the-door price of a used vehicle, that price was not honored when I arrived at the dealership to purchase the several months and agreeing to an out-the-door price of a used vehicle, that price was not honored when I arrived at the dealership to purchase the vehicle. Both the salesman and the finance person were aware that the car would be registered in another state prior to the price agreement as there was discussion regarding the topic, yet upon filling out the paperwork, both claimed they didn't know the vehicle would be registered in a neighboring state where the tax was higher. The salesman had a copy of my driver's license for 3 months and had already discussed this issue on several occasions. When I stated that I expected them to honor the price they had agreed to both verbally and on a purchase contract, both refused to do so. More