BMW of Fort Washington

I had my car in for service today and the experience was wonderful dealing with Amie Marshall my service advisor, I was first introduced to Mr. Jim Kostack the sales and service director who was a pleasure wonderful dealing with Amie Marshall my service advisor, I was first introduced to Mr. Jim Kostack the sales and service director who was a pleasure to talk with, I was also introduced to Mr. Rich Lanci the service manager who explained everything in detail to me, every staff member was nice, accommodating and amazing to work with thank you. Rich, More

Saddened and disgusted with the service and dishonesty. The service staff put my brand new 2022 m340 through their brushwash without my permission. Ryan Young (service manager) seemed to take accountabilit The service staff put my brand new 2022 m340 through their brushwash without my permission. Ryan Young (service manager) seemed to take accountability and offered to buff the car To correct the swirling. At first appearance the swirling is removed until you notice the buffer trails / holograms throughout the paint. When confronted, they now claim they never took a buffer to the car… funny, as you can’t remove paint swirling without and they melted my wiper blade with the buffer. High end dealership, I made the unfortunate assumption they offered high end service. Nobody is perfect, and it’s one thing to make a mistake, we all make them.. i would of been a customer for life if they corrected it, but then when they further damaged the car and flat out lied… really pathetic. More

My wife and I just bought our third BMW at BMW of Fort Washington, and Greg Urban sold us all three. I hesitate to use the word "sold", as Greg is more a collaborator than a salesman. He's friendly and Washington, and Greg Urban sold us all three. I hesitate to use the word "sold", as Greg is more a collaborator than a salesman. He's friendly and extremely knowledgeable and the word "pressure" isn't in his vocabulary. We've been working with Greg since 2011, and by now he knows exactly what we're looking for in a car. For this purchase, a 2023 X2, we sat at his computer and built our car on the website. The entire process took about an hour and it was a blast. Knowing Greg as we do, we know that we'll get an awesome, ultimate driving machine at a fair price. Be sure to ask for Greg on your next purchase and reference this review. Happy driving! More

Terrific service visit. Ben Ammar (Operations) treated my car like it was his own and takes great pride in his work. My car was absolutely pristine upon pickup from service. Ben Ammar (Operations) treated my car like it was his own and takes great pride in his work. My car was absolutely pristine upon pickup from service. Ryan Young (Service Manager) and Aime Marshall were helpful and communicative. And I appreciate the video summary evaluation of the car. Highly recommended. More

The service on my BMW was perfect. Very happy. Frank & Troy were great. The staff was extremely helpful and friendly. Highly recommended. Thank You! Very happy. Frank & Troy were great. The staff was extremely helpful and friendly. Highly recommended. Thank You! More

Brought my X5 into BMW OF FORT WASHINGTON FOR SERVICE. … Boy talk about rolling out the red carpet from the time I pulled up to service greeted by Amie Marshall my service advisors the Service director R … Boy talk about rolling out the red carpet from the time I pulled up to service greeted by Amie Marshall my service advisors the Service director Rich Lanci , Ryan Young the service manager and Ben Ammar they all treated me with the utmost respect They gave me a loaner with no problems told me around when the car was going to ready and at The end got a text it was finished I picked it up the same day repaired as promised washed and ready to go .Want to thank the general manager , Mike Fastman and his whole time for the outstanding service. Thank you again More

I can’t thank Phil Milewski at BMW Fort Washington enough for his help. He answered all my questions quickly and helped me figure out the best way to move forward with the purchase of my car. I drove a signi for his help. He answered all my questions quickly and helped me figure out the best way to move forward with the purchase of my car. I drove a significant distance to visit the Fort Washington dealership and it was the most pleasant experience I’ve ever had buying a car. Not only was Phil as helpful and friendly as expected, he made me feel like I was his only client of the day. Their finance manager, Josh Farrell, was equally impressive, professional and knowledgeable. He explained everything simply and was ready to answer any question I had. Every staff member I encountered at this dealership was courteous and helpful throughout my time there. There is no doubt that this dealership focuses on customer satisfaction and it shows. Well done! More

Ben Ammar is excellent regarding his willingness to help and/or resolve an issue. He is easy to work with and represents this dealership in a terrific manner ! In addition, I wanted to highlight the great e and/or resolve an issue. He is easy to work with and represents this dealership in a terrific manner ! In addition, I wanted to highlight the great efforts of Richard Lanci as well. Rich is extremely personable and very customer satisfaction oriented. He listens to you, is sensitive and then does everything to make sure you are a satisfied customer. Nice guy and caring ! More

I didn’t anticipate myself purchasing another vehicle but after much pontification, I made the decision to adopt this 2018 530e. I‘m humbled to have been helped by such an incredible team to make the entire after much pontification, I made the decision to adopt this 2018 530e. I‘m humbled to have been helped by such an incredible team to make the entire process flawless as possible. In particular, I’d like to thank Ben Ammar for being extremely flexible around my busy schedule and coordinating the effort it took to prepare my sedan on short notice. He propagates the values of what BMW Group looks for in dealership excellence from both a sales and service perspective by putting the customer experience at the forefront of his motives. I highly recommend reaching out to him and the Fort Washington team for both sales and service inquiries! More

Amir was very helpful solving my problem today. Her friendly and proactive demeanor made me feel that my business was appreciated. Her friendly and proactive demeanor made me feel that my business was appreciated. More