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181 Reviews of BMW of Freehold - Service Center
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December 19, 2015
A good ecperience A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reaso A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reasonable manner. More
by AlanGrunwald
Employees Worked With
Don't recall
Helpful December 19, 2015
Excellent service Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer fre Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer freehold. Thanks Allen More
by Hommy
Employees Worked With
Allen gin
December 19, 2015
Alan Gin Service representative OUTSTANDING Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how to communicate and connect with people!!! More
by John
Employees Worked With
Alan Gin
October 08, 2015
Very bad experience with service department we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with vehicle after immediate few months of purchase but that point BMW of Freehold did not look at problem carefully and did not resolved it that time and because of defective rims provided / suspension provided by BMW of Freehold in the 1st place when it was less than 6k miles driven. I requested them to replace rims at that time but they declined to do it. I guess, They did not fix problem in 1st place because they wanted to rip off money from customer for repair and part service . Within 28000 miles rim I had to replace rim and front tire and they did not consider anything under warranty.I requested them to consider at least 50% of repair and part cost under warranty but they declined that too. We wont not recommend BMW of Freehold to our friends and family /network anymore. MS More
by mk
Employees Worked With
Allen Gin
June 09, 2015
They "forgot" to tell you about warranty you have I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me. The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty. I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then I’ve stopped by Mr-Tire, the closest one to my home. They’ve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin “forgot” to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax. Morever, I’ve spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc. BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I don’t want to do any additional research, read the fine print, be afraid of been overcharged, and etc… Please, be aware! More
by YD
Employees Worked With
Allen Gin
May 22, 2015
Effecient Process while still having personal service. BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advis BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advisors like Allen Gin. He is knowledgeable and cares about the Customer Experience - nails it every time. BMW of Freehold will not over sell you on anything, they just try to help you. Seems like an easy concept but I have been to other luxury brand dealerships (not BMW) and observed them trying to shake every last dime out of you - what a disappointment. Absolutely no disappointment at BMW of freehold, just good old fashion business where you are treated like they want you coming back long term and recommending them to others. More
by E90
Employees Worked With
Allen Gin
March 19, 2015
Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service. More
by Raymond
Employees Worked With
Allen Gin
March 18, 2015
schedule oppointment So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern a So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work. More
by Jonone156
Employees Worked With
Mr A. Chin and Mr K. Peng
December 22, 2014
Great Service from Service Advisor Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic quality. More
by dsmarth
Employees Worked With
Allen Gin, Service Advisor AND Kang Pang, Service technician
July 17, 2014
Impeccable service!! I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, directed step by step on where to go next, and helped by an amazing advisor, Allen Gin. He is full of knowledge, and kept me up to date with the status of my vehicle. I've been to other dealerships in Central Jersey, but none like this one...You can feel the friendliness, professionalism, and eagerness to help from everyone there. I was given a loaner vehicle, and was contacted by Allen as soon as my vehicle was finished being serviced. After being so impressed, I will only go to BMW of Freehold from here on out, and I have already and will continue to recommend it to others. Thank you again Frank Ghusson and your awesome Service team! More
by Rana Husein
Employees Worked With
Allen Gin, Frank Ghusson
