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BMW of Freehold - Service Center

Freehold, NJ

4.8
184 Reviews

184 Reviews of BMW of Freehold - Service Center

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March 18, 2015

schedule oppointment So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern a More

by Jonone156
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr A. Chin and Mr K. Peng
Mar 20, 2015 -

BMW of Freehold responded

I'm so pleased to hear that Allen was very understanding with your safety concerns and was able to fit you in for an appointment. Thank you for choosing BMW of Freehold and we look forward to seeing you again!

December 22, 2014

Great Service from Service Advisor Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic More

by dsmarth
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin, Service Advisor AND Kang Pang, Service technician
Dec 31, 2014 -

BMW of Freehold responded

Thank you for the wonderful review! We are honored to hear your kind remarks about Allen and Kang, and we will be sure to pass them along to them. We are so happy that you were satisfied with your experience. Thank you for your business and please come see us again soon!

July 17, 2014

Impeccable service!! I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, More

by Rana Husein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gin, Frank Ghusson
Jul 22, 2014 -

BMW of Freehold responded

Thank you for your 5-star review! We are thrilled to hear from our customers, and we thank you for such a great review! We appreciate your compliments of Frank, Allen, and the rest of our service team. We thank you for your recommendations to others and thank you for visiting our dealership. We hope you will return for any of your future vehicle needs!

May 28, 2014

Gratitude I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards c More

by negi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Jun 02, 2014 -

BMW of Freehold responded

Negi, thank you for your kind words about Allen and Kang. We are so glad that you had an enjoyable experience here at BMW of Freehold. Thank you for your business and please let us know if you have any further maintenance needs.

May 14, 2014

Good response by management We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the More

by APATNAIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asok Patnaik
December 18, 2013

This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for More

by bmwe90
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
lot attendant
October 04, 2013

Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. More

by photobyjeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen and Kang
Oct 04, 2013 -

BMW of Freehold responded

Thanks for taking the time to share your 5-star experience! We truly appreciate your feedback, and we are so glad that you were satisfied with our service department. We hope Allen and Kang fulfilled all of your needs. We look forward to seeing you again soon!

July 23, 2013

I worked with Frank on my service issue and he was prompt and courteous. Just what I expected from a BMW representative. Thank you - Mark More

by MarksBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 27, 2013 -

BMW of Freehold responded

We are glad you enjoyed working with Frank. Thank you for choosing BMW of Freehold and come back to see us!

July 23, 2013

Susan called to schedule my service and I had a conflict with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me More

by sgovender
Customer Service
Recommend Dealer
Yes
Employees Worked With
Susan Ferik
Jul 27, 2013 -

BMW of Freehold responded

We are glad that Susan was able to work with your schedule to get your service completed. Thank you for sharing and we hope to see you again!

May 26, 2013

Always approachable,knowledgable and polite, willing to understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! More

by TheMthreeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bell and Matt(finance mgr)in sales,Tony S. in service dept
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