BMW of Freehold - Service Center

Always approachable,knowledgable and polite, willing to understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! More

They are very nice guys. Always smile, listening. They tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my frie tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my friend go with them. Thanks a lot. More

I brought my BMW X5 for fixing the warning indicators at BMW of Freehold last week. Allen Gin and Kang Peng’s personalized customer service and hospitality were really appreciated. They took their time to BMW of Freehold last week. Allen Gin and Kang Peng’s personalized customer service and hospitality were really appreciated. They took their time to go the extra mile for me. Their patience and detail oriented had not gone unnoticed. Thank you for providing me with top-notch service. More

I recently took my 2013 M3 coupe in for its break in (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the veh (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the vehicle was serviced in a decent amount of time. Great to find a dealer so close to home where I can have my car serviced by trustworthy people. More

Long gone are the days of rude, intimidating customer Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received ba Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received bad customer service a couple of years ago and reflected that in a survey and was confronted about it by two svc advisors and I was l was verbatim told to not do it again. Needless to say I warned everyone that would listen about the horrid cust. svc at bmw and found I was not alone, a ton of women I asked felt the same way. Jump to today. I wanted a preowned larger vehicle for the winter. I mentioned this to Isaac in passing who offered to set me up with sales. Isaac btw is awesome! I really wish I would have met him alot sooner, every service appt went from my dreading the process to feeling uber comfortable with calling poor Isaac 3 times a day, everytime he was polite and friendly. Such a breath of fresh air. Rob and John in sales, and Dennis in finance went above and beyond to get me a great deal in exactly what I wanted. Even more than I asked for! I had to tell the General Manager Dori (who is also a doll) that I couldn't believe this is the same BMW from 2 years ago. This place is super female friendly. I drove in by myself, on a whim, on the way home from work just to see what was in stock. I did not think I would walk out with a good deal on exactly what I wanted. I am blessed that I did. This was the first time ever I have been car shopping and not felt like I needed a pokerface and a calculator. I am now raving about this place and couldn't be happier. I am a big believer that customer service must be top notch especially in this economy and am happy to say that I finally found a dealer that offers honest, friendly service which can be rare in this industry. Its obviously a business and they have to make a living, but I was not taken for a ride or pressured at all. Isaac, John, Rob and Dennis made this experience as pleasant as possible, and Rob even helped me clean out my toddler ridden trade in and move my belongins over to the new car!! Absolute best customer service ever. More

BMW Freehold is by far the best dealership in the area to work with. They are accomodating, friendly, and on top of their game! Everyone there is great, I wouldnt take my car anywhere else. I live 45 minutes work with. They are accomodating, friendly, and on top of their game! Everyone there is great, I wouldnt take my car anywhere else. I live 45 minutes away and there are 2 BMW dealerships closer to my house but they are well-worth the drive. Excellent service!! BMW Freehold sets and keeps the bar very high! Great work!! More

This is my 2nd X5 and I'm very glad that I was referred to BMW of Freehold. Tim Taylor and Rich Deleso were great to deal with. They were very knowledgeable and accommodating and made sure that my repair to BMW of Freehold. Tim Taylor and Rich Deleso were great to deal with. They were very knowledgeable and accommodating and made sure that my repairs were done quickly. I live in Brooklyn, NY but travel to Freehold because it’s worth the trip. More

This is my second BMW 328xi, and my current one is a 2011. Over the past several years I have been using Freehold BMW for service. I have had several Service Advisors, and no one has compared to Rich De 2011. Over the past several years I have been using Freehold BMW for service. I have had several Service Advisors, and no one has compared to Rich De Leso. Mr. De Leso is professional, well mannered, experienced and has called be back faster than any other advisor that I dealt with. I will continue bringing my vehicle to Freehold BMW and have recommended several of my family and friends to Rich. Regards, Fred Grimaldi More