BMW of Hudson Valley

What a perfect experience. Amanda killed it. First BMW and what an unbelievable one. Very impressive feeling from Amanda’s knowledge to her hard work! I’m changing my experience due to a lack of commu and what an unbelievable one. Very impressive feeling from Amanda’s knowledge to her hard work! I’m changing my experience due to a lack of communication from the handoff of Amanda to Ken. While everything seem to be impressive, somebody there dropped the ball to inform me that I needed to get the old maintenance and warranty transferred into my name. I’m 49 years old (almost) and have never heard of purchasing a car and being accountable for 100$ To do such a thing. Very frustrating! Still no resolve and I truely feel disrespected. At this point, I’m forced to pay 100$ to do have this done at another dealership. Nobody has returned my phone call.... Amanda to the rescue again! She sure does have a way with taking care of customers and making them feel special. Couldn’t be any happier, they have a good situation turn into a bad as a bad feeling however Amanda was able to turn it around very quickly. Thank you again to the Bmw Hudson Valley Poughkeepsie location for taking care of this. You have restored my faith. More

Great BMW experience I truly got the full BMW service from Amanda, she answered all my questions regarding the X30i and was very accommodating with a test drive that convi I truly got the full BMW service from Amanda, she answered all my questions regarding the X30i and was very accommodating with a test drive that convinced me and my wife that we wanted the car and decided to make a full purchase. Amanda from sales explained the technology and benefits of the X30i, and detailed the safety features of the vehicle. Wow incredible technology that I was looking for in a performance vehicle. Also, when I picked up the car, Amanda took her time in setting up the features and even coordinated my Apple phone with I drive settings. She continued to go over some details, and I was comfortably with the technology system. Of course there is a learning curve, but with Amanda, she was a great instructor thus alleviating any trepidation that I initially had with the plethora of tech associated with edge idrive navigation. Overall, We were treated very nicely and never given the the bum rush, and spent sufficient time to arrive at this purchase. Lastly, Ken in finance was very thorough with all the paperwork, and was helpful with some additional coverage protection packages. All in all, Amanda and Ken, super helpful! More

Great sales experience Dave Krienes is a real professional. This is my 3rd car w David. Love the new 8 Class. Very loyal to David and Hudson Valley BMW team professional. This is my 3rd car w David. Love the new 8 Class. Very loyal to David and Hudson Valley BMW team More

Excellent service as always! After working with John Robertson a few years ago on my first purchase, I knew I wanted to work with him again when I wanted to get a new X3. Similar After working with John Robertson a few years ago on my first purchase, I knew I wanted to work with him again when I wanted to get a new X3. Similar to my first experience, I took my time in making my decision and John was super patient with me, as always. When I finally made the decision to go for it, John stayed past closing to search for and find a car that had just about everything I was looking for, especially in the color combination I wanted. It was also a pleasure to work with Ken who took the time to send over things to me ahead of my pick-up date so I could review the paperwork. Isaac showed me all the new bells and whistles with my new X3 and encouraged me to come back if I had any questions. It was great to have him walk me through the differences since there were quite a few between my former X3 and new one. John, Ken and Isaac truly made the process easy for me and as stress-free as possible. More

BMW of the Hudson Valley My husband and I were in the market for a new lease. We knew we were in the market for a luxury car and BMW was our first stop. We were unset do hear My husband and I were in the market for a new lease. We knew we were in the market for a luxury car and BMW was our first stop. We were unset do hear we couldn't lease a pre-owned car and tried to see if a new 2020 would be in our price range. When hearing that our monthly payments were going to be higher than we wanted, we left the dealership and headed elsewhere. While in a competitor's dealership in the same area, my husband's phone rang and it was Amanda (our salesgirl) informing us that she looked further and found a 2020 loaner car with 2,000 miles on it that we could lease at a lower rate! In a nutshell that's where our journey with BMW of Hudson Valley began! Amanda set us up and we signed an hour later. We then picked our car up 3 days later and were treated with the utmost respect, and kindness. I highly recommend this dealership and the friendliness of their employees and high quality service! More

My husband and I just purchased two BMWs from Laci this weekend. we had the most amazing buying experience. As you can imagine when you’re buying a car let alone two vehicles it’s very scary. You want to m weekend. we had the most amazing buying experience. As you can imagine when you’re buying a car let alone two vehicles it’s very scary. You want to make sure that whoever you are dealing with is honest. She put all those car buying fears to the side. More

"Excellent Experience" David, Ken, and Isaac were knowledgeable, friendly, and professional. I felt comfortable throughout the entire process. They were all prepared and a David, Ken, and Isaac were knowledgeable, friendly, and professional. I felt comfortable throughout the entire process. They were all prepared and answered all my questions. More

Excellent Customer Service I have purchased and leased several vehicles from BMW of Hudson Valley. The entire staff is always very attentive, friendly and professional from the I have purchased and leased several vehicles from BMW of Hudson Valley. The entire staff is always very attentive, friendly and professional from the time you enter the door and when you leave. David, you are amazing. You made the entire transaction very easy. More

Amazing Experience and Wonderful Staff This was my 2nd time to BMW Hudson Valley and I will likely go back for a 3rd. While the entire staff were great, if you EVER need a salesperson, you This was my 2nd time to BMW Hudson Valley and I will likely go back for a 3rd. While the entire staff were great, if you EVER need a salesperson, you must ask for Amanda! She was attentive, smart and genuine - and really listened to our needs. She was one of the best sales personnel I have ever worked with (across 30 years of buying cars) and will call her the next time. From beginning to end, she was there every step. Joanne, in service, was also amazing -- we were in originally for repairs on our prior lease and she was able to help us work it so that we saved money instead and helped us into our new car. We live in NYC and only 1/4 mile from the BMW dealership there -- it is worth the drive to Poughkeepsie to work with these folks. More

Phenomenal experience I bought my 540i over six months ago and have never made a better car purchase in my life. The vehicle is just outstanding in every way. It's an abs I bought my 540i over six months ago and have never made a better car purchase in my life. The vehicle is just outstanding in every way. It's an absolute thrill to drive, is stunning in its appearance, and has had no minor quirks or adjustments to be handled. It was exactly as I ordered it. I frequently get compliments on it and just couldn't be more pleased with this car. I first approached John Robertson in Sales 5-6 months prior to actually ordering my build. He was patient and supremely courteous as I paid him several visits to fine-tune the car to exactly what I wanted. Even though he knew it would be months before I actually purchased the vehicle each time he treated me as if I was walking onto the lot to buy a car with cash the same day. Months after my purchase, he still treats me with the same respect though the deal has long ago been done. Although I know the other sales people must be great, I will request to deal with John in the future. Landers Hall was great to deal with when came time to complete the paperwork and make the final purchase. Also, a great asset to this dealership. Gabriela, BMW Genius, is just that. She's been patient and quite pleasant as I have had follow-up questions as I learn about the car. I've had no problems with my car, but had a few cosmetic issues of my own making, that needed to be fixed. Dennis Donnelly in the Collision department was great to deal with. He's got just the right personality to deal with anxious customers who want to return their car to its original showroom appearance. A great fit for his line of work. Joanne, whom I dealt with for scheduled maintenance, is an absolute delight. She makes the process so much more pleasant. I couldn't recommend a vehicle make or dealership more highly than BMW and BMW of the Hudson Valley. Chuck W. More