BMW of Kansas City South

Tires changed Back right rim was dented they said they are working on camera footage to see if it was them probably not gonna get anything out of them cause they go Back right rim was dented they said they are working on camera footage to see if it was them probably not gonna get anything out of them cause they gonna hit me with a xxxxxxxxx excuse and say it’s not them More

Oil change I was disappointed that my car was not cleaned. Last time I had one it was cleaned. I have had cars at Ford and Nissan and never picked up without it I was disappointed that my car was not cleaned. Last time I had one it was cleaned. I have had cars at Ford and Nissan and never picked up without it being cleaned assume this was table stakes. I bought a BMW for quality and service. Paul was great but a dirty car to come back to does not reflect the brand well. More

Oil pan leak Took care of oil pan leak that was under warranty. Gave me rental car for the time being repaired. Paulie also got oil filter gasket replaced under wa Took care of oil pan leak that was under warranty. Gave me rental car for the time being repaired. Paulie also got oil filter gasket replaced under warranty. Very knowledgeable and helpful with issues. More

Great and friendly Clinton I purchased my car from the dealership a few years ago and regularly return for any sort of service work. I work with Clinton who is not only friendly I purchased my car from the dealership a few years ago and regularly return for any sort of service work. I work with Clinton who is not only friendly but knowledgeable, always remembers my name and is great with advice. Highly recommend this dealership. More

Very blah My last few visits have been blah. The service staff has been less than enthused to help me. The energy at the dealership has been down on my last f My last few visits have been blah. The service staff has been less than enthused to help me. The energy at the dealership has been down on my last few visits. Ther just doesn't seem to be much activity going on and the staff I have encountered, if only just in passing, has been like warm. As for the latest visit. Despite me explaining that the left rear tire routinely goes very low on psi - the gentleman said that they couldnt see anything and suggested it was the weather. This has been on ongoing issue with this vehicle. As I said, my last few visits to the service department specifically have been met with sort of "we cannot be bothered" attitude. They barely lift their eyes from their computer screens to ether pass me off to whomever is supposed to be helping me. The gentleman who was cleaning out a car when I first came into the garage just pointed me towards the office. Still, lack of concern was evident. I don't expect thr red carpet rolled out. What I would expect is a little bit of attitude that shows they are glad to help and and more importantly, glad to have our business. I believe it starts at the top, and the service director is often the person I first encounter who just ushers me over to whoever is supposed to be hping me ... again with a less than enthused energy. I am not trying to "throw anyone under the bus". These are simply my observations. More

Wonderful Experience I had all my research and figures ready to go with the intentions of having to "battle" with an aggressive sales team. There was no "battle" - there I had all my research and figures ready to go with the intentions of having to "battle" with an aggressive sales team. There was no "battle" - there were only welcoming arms, listening ears, big smiles and memorable conversations. I felt heard, respected and valued...before I signed a thing. It was more than just purchasing a vehicle; it was being welcomed to a family. The day was perfect. More

I bought another one from them I decided to trade my BMW sedan in for a SUV. The Hendrick team made me feel welcome as we found the right vehicle for me and my family. No pressure s I decided to trade my BMW sedan in for a SUV. The Hendrick team made me feel welcome as we found the right vehicle for me and my family. No pressure sales at this place. They are all about helping you find the vehicle that you will love. More

Amazing Service Department The service department is wonderful! Paul and Paullie were very professional and friendly. My car was finished in a timely manner. I would definite The service department is wonderful! Paul and Paullie were very professional and friendly. My car was finished in a timely manner. I would definitely recommend this dealership. As a matter of fact, I have. More

Service at 38K miles Overall experience was great. Car wash missed several spots underneath side runners...but they ran it thru a second time to correct. Much better after Overall experience was great. Car wash missed several spots underneath side runners...but they ran it thru a second time to correct. Much better after second wash. More