BMW of Kansas City South

BMW X1 Giuseppe Baldin was one of the best advisor I've dealt with, he was very informative (many details on BMW that I wasn't aware from research), very hel Giuseppe Baldin was one of the best advisor I've dealt with, he was very informative (many details on BMW that I wasn't aware from research), very helpful, friendly and no pressure. More

Tire rotation My visit was very pleasant. Your team members were genuine , very courteous, and professional. The time was quick and what a wonderful surprise, they My visit was very pleasant. Your team members were genuine , very courteous, and professional. The time was quick and what a wonderful surprise, they washed and waxed my car . Not only that , the interior was cleaned as well! Felt like the day I purchased my car from Hendricks, brand new! One additional note, the waiting area was very modern and great choice of refreshments. More

Great experience I had an awesome experience leasing a car with you guys. My salesperson was excellent and provided me with a smooth and pressure free process. I’d def I had an awesome experience leasing a car with you guys. My salesperson was excellent and provided me with a smooth and pressure free process. I’d definitely buy again from him! More

4 Recalls Service attendant was very courteous and helpful. After picking vehicle up, my dashboard icons were changed and I’m having difficulty getting some bac Service attendant was very courteous and helpful. After picking vehicle up, my dashboard icons were changed and I’m having difficulty getting some back , I.e. the compass. Please contact me for instructions. More

X 5 service I previously dealt with Baron BMW in Kansas City. BMW south is by far a better service center and dealership. Paul Tracy who is my service provider is I previously dealt with Baron BMW in Kansas City. BMW south is by far a better service center and dealership. Paul Tracy who is my service provider is outstanding. More

Lets make a deal.. I came in late but they were so helpful. Was looking for a used 535i and got exactly what i wanted. The guys stayed late for us to push the deal throu I came in late but they were so helpful. Was looking for a used 535i and got exactly what i wanted. The guys stayed late for us to push the deal through and the numbers were spot on More

Great Experience I drove in from St Louis and the experience did not disappoint! Everyone was very helpful and nice. The car buying experience was very low key, no p I drove in from St Louis and the experience did not disappoint! Everyone was very helpful and nice. The car buying experience was very low key, no pressure environment. They helped find me the right car and worked with me to fit it within my budget. I will definitely be back for my next car! More

Excellent customer service Sam Newton their sale person is very pleasant to work with and thoughtful in his approach to customer. He listened well and got a car exactly fitting Sam Newton their sale person is very pleasant to work with and thoughtful in his approach to customer. He listened well and got a car exactly fitting what we looked for. Knowing we were anxious to drive away the CPO we just bought, he even went back to help folks clean and dry the car for us to speed up the process. Keep up the great work Sam! More

Excellent service both from the Sales and Finance Reps. The client representative (Keith Heedum) was super helpful and was a "no pressure" salesman. Very knowledgable about the car I was interested in, and The client representative (Keith Heedum) was super helpful and was a "no pressure" salesman. Very knowledgable about the car I was interested in, and super helpful in tracking down the exact car I wanted (in another State). Collin (their Genius) is truly a genius about BMWs. He gave me a complete walkthrough on the car and all her programs / capabilities - Awesome. Great dealership - second car I have purchased from them. More

Service responded and earned my loyalty Very happy with the response from service to a tough situation. I had just spent a significant amount of money on a few repairs a couple weeks ago. Very happy with the response from service to a tough situation. I had just spent a significant amount of money on a few repairs a couple weeks ago. Service was very good in that dealing as well with Clint. A few weeks after the repair, I was out for an anniversary dinner on a Saturday. When we came out, the car did the same thing as it did a few weeks back. It completely goes dead. No electrical or power what so ever. I had to crawl through the passthrough to unlatch the safety trunk latch to get the trunk open. I tried jumping it on Sunday. No one is open on the weekend so I left my car and decided to call first thing Monday. Timing was not ideal considering I was having a surgical procedure Tuesday and needed to take care of the car Monday. I spoke to initial person who asked for some detail when I asked to speak with the service manager. She sounded concerned and wanted to help initially to pass some info along. I assume there is a screening process for going directly to the Service Manager. I don't typically do that but was in a jam. Matt got on the phone and apologized for the inconvenience, timing, etc. This sounds funny but it was nice to actually hear that from a dealership. That is not always the case. He then offered up a couple of solutions that were also well received. He took ownership from the beginning and I could tell he wanted to make it right. I won't go into detail but it was about as well handled as it could have been and I truly appreciate the support from Matt and team during this untimely issue. I just switched to this dealership because of proximity but moreso because of being tired of dealing with the attitude at the other place in town. I wanted to give this location a shot and am very pleased with the first experience (even though I shelled out a bunch of money), I feel like they worked with me on a few things proactively. And this second experience with Matt speaks volumes. I don't understand why more dealerships don't work this way like Nordstrom, Marriott, and other first class organizations. This type of treatment wins loyalty for future service needs as well as new car sales. It is a no brainer. Thanks to the BMW team of South Kansas City! More