BMW of Kansas City South

Excellent customer service Sam Newton their sale person is very pleasant to work with and thoughtful in his approach to customer. He listened well and got a car exactly fitting Sam Newton their sale person is very pleasant to work with and thoughtful in his approach to customer. He listened well and got a car exactly fitting what we looked for. Knowing we were anxious to drive away the CPO we just bought, he even went back to help folks clean and dry the car for us to speed up the process. Keep up the great work Sam! More

Excellent service both from the Sales and Finance Reps. The client representative (Keith Heedum) was super helpful and was a "no pressure" salesman. Very knowledgable about the car I was interested in, and The client representative (Keith Heedum) was super helpful and was a "no pressure" salesman. Very knowledgable about the car I was interested in, and super helpful in tracking down the exact car I wanted (in another State). Collin (their Genius) is truly a genius about BMWs. He gave me a complete walkthrough on the car and all her programs / capabilities - Awesome. Great dealership - second car I have purchased from them. More

Service responded and earned my loyalty Very happy with the response from service to a tough situation. I had just spent a significant amount of money on a few repairs a couple weeks ago. Very happy with the response from service to a tough situation. I had just spent a significant amount of money on a few repairs a couple weeks ago. Service was very good in that dealing as well with Clint. A few weeks after the repair, I was out for an anniversary dinner on a Saturday. When we came out, the car did the same thing as it did a few weeks back. It completely goes dead. No electrical or power what so ever. I had to crawl through the passthrough to unlatch the safety trunk latch to get the trunk open. I tried jumping it on Sunday. No one is open on the weekend so I left my car and decided to call first thing Monday. Timing was not ideal considering I was having a surgical procedure Tuesday and needed to take care of the car Monday. I spoke to initial person who asked for some detail when I asked to speak with the service manager. She sounded concerned and wanted to help initially to pass some info along. I assume there is a screening process for going directly to the Service Manager. I don't typically do that but was in a jam. Matt got on the phone and apologized for the inconvenience, timing, etc. This sounds funny but it was nice to actually hear that from a dealership. That is not always the case. He then offered up a couple of solutions that were also well received. He took ownership from the beginning and I could tell he wanted to make it right. I won't go into detail but it was about as well handled as it could have been and I truly appreciate the support from Matt and team during this untimely issue. I just switched to this dealership because of proximity but moreso because of being tired of dealing with the attitude at the other place in town. I wanted to give this location a shot and am very pleased with the first experience (even though I shelled out a bunch of money), I feel like they worked with me on a few things proactively. And this second experience with Matt speaks volumes. I don't understand why more dealerships don't work this way like Nordstrom, Marriott, and other first class organizations. This type of treatment wins loyalty for future service needs as well as new car sales. It is a no brainer. Thanks to the BMW team of South Kansas City! More

Oil Change, spark plugs I thought BMW did a great job working on my car. They did an oil change and changed the spark plugs. Paullie was friendly and helpful. I thought BMW did a great job working on my car. They did an oil change and changed the spark plugs. Paullie was friendly and helpful. More

Check up Excellent customer service, Clinton informed me that my vehicle had a recall and explained to me that they were going to take care of on the spot. Cli Excellent customer service, Clinton informed me that my vehicle had a recall and explained to me that they were going to take care of on the spot. Clinton keep me updated with everything that was happening and keep me informed of the progress that was being made. Very friendly staff. More

Service at BMW South Clinton is a great ambassador for BMW South and always a pleasure to work with. Work was done expertly and in a timely manner. Thanks Clinton is a great ambassador for BMW South and always a pleasure to work with. Work was done expertly and in a timely manner. Thanks More

I am very pleased with my purchase. Buying a car is always difficult, but Rod was very persistent and worked with me. I would use him again Buying a car is always difficult, but Rod was very persistent and worked with me. I would use him again More

Helpful, friendly Rodkem was a great salesman. No pressure, answered all my questions and was super friendly. Pricing was transparent with no hidden fees. Great experie Rodkem was a great salesman. No pressure, answered all my questions and was super friendly. Pricing was transparent with no hidden fees. Great experience you don't get everywhere. More

Starting over We recently moved to the KC area and needed to make a quick purchase of a car. We knew what we wanted and Keith simply helped us in every way possible We recently moved to the KC area and needed to make a quick purchase of a car. We knew what we wanted and Keith simply helped us in every way possible. More

Clinton Wong is an outstanding Service Advisor! I take my car to BMW of KC South specifically because of Clinton Wong and the excellent service he provides. I've worked with many service advisors an I take my car to BMW of KC South specifically because of Clinton Wong and the excellent service he provides. I've worked with many service advisors and I can confidently say that Clinton Wong is the best. When he provides recommendations or estimates, I can always trust him. I highly recommend that anyone in the Kansas City area who has a BMW take it to Clinton Wong. More