BMW of Kansas City South

Customer service Paul Tracy is awesome. I had a service issue and he went above and beyond to make it right. Paul was great to work with. Paul Tracy is awesome. I had a service issue and he went above and beyond to make it right. Paul was great to work with. More

Service The service went fine until the end when I dropped off the loaner and the service person accused me of driving more than double that I did and was rud The service went fine until the end when I dropped off the loaner and the service person accused me of driving more than double that I did and was rude And made it very uncomfortable. It’s a poor reflection of the dealership when there’s so many other options to choose from. More

Great service I love my car, I was treated with respect and curtesy l. My experience was quick and easy. I would definitely recommend others to this dealership I love my car, I was treated with respect and curtesy l. My experience was quick and easy. I would definitely recommend others to this dealership More

No Pressure Explains each detail, keeps you updated of the process, very personable. Only negative had to wait too long for car to be cleaned before delivery to u Explains each detail, keeps you updated of the process, very personable. Only negative had to wait too long for car to be cleaned before delivery to us. More

Car repair Would have been happier if parts to my car could’ve been ordered through someone other than GMC, since they were on strike and it took two weeks to ge Would have been happier if parts to my car could’ve been ordered through someone other than GMC, since they were on strike and it took two weeks to get my parts in! More

Great customer service Went in for a brake fluid flush on my 2010 5 series and was welcomed with great customer service. Answered all my questions about the vehicle and gave Went in for a brake fluid flush on my 2010 5 series and was welcomed with great customer service. Answered all my questions about the vehicle and gave me a report as soon as they were done. Their estimated service time was accurate with how long it actually took. I will definitely come back for more services. They also have military discount for active military @ 10%. More

Took it in, was just fine, now it's not connecting Bought this BM, it had a recall, took it in, now it's hard to start..not happy!!! Didn't notice anything fixed either, so!! Bought this BM, it had a recall, took it in, now it's hard to start..not happy!!! Didn't notice anything fixed either, so!! More

Too many issues with car right after purchase! I bought a used Mercedes GLE 350 from the dealership and the salesperson was not really able to answer a lot if questions I had about the car. Once I I bought a used Mercedes GLE 350 from the dealership and the salesperson was not really able to answer a lot if questions I had about the car. Once I bought the car I had two dead keys I had to replace batteries in and when I called the dealership several times to ask how I needed to do that I would get a call back trying to tell me that the keys just needed to be reset, and they did not. I also was unaware I would be taking my car to the Mercedes dealership with any issues Instead of calling them and they could of just said that instead had to take it to another dealership to get new batteries. A week later I discovered that the alarm was broken and my back door wouldn’t lock. If I locked my car the back door would still open and my alarm would go off. I had to take ny car in to the Mercedes dealership again and get that fixed. Then recently after a couple months of having my vehicle I realized I gave been using regular 87 gas and the car is supposed to use 91 which I was never told when I asked what kind of gas to use! Kind if a big deal I should have been aware of. The staff was really nice and professional and friendly through the whole car buying experience but the most important thing when buying a car is to know about the car and what you are buying or you end up dealing with a lot of issues! I also had to ask for my car sales paperwork I never received at my first oil change appt and they emailed it to me which was fine but the staff was confused when I told them I purchased car care and Tried to charge when I set up an appt until I explained I bought the car care package. Overall I really liked the staff and dealership but I wish I could have just had all of that straightened out and taken care of before I bought the car! More

Great service Easy and reasonable to work with. No pressure. Got the car in for service. Was finished on time with no issues. Clinton was great to work with. Keep Easy and reasonable to work with. No pressure. Got the car in for service. Was finished on time with no issues. Clinton was great to work with. Keep it up. More

Good service! I enjoyed working with Paulie. He was very knowledgeable and provided great information about the service rendered information about my car. I look fo I enjoyed working with Paulie. He was very knowledgeable and provided great information about the service rendered information about my car. I look forward to working with him again. More