BMW of Kansas City South

Great service and experience! We are so happy we chose to do business with BMW of KCS! Rodkem and his team were helpful, friendly, honest, and an overall supreme experience. Will c We are so happy we chose to do business with BMW of KCS! Rodkem and his team were helpful, friendly, honest, and an overall supreme experience. Will continue using them for years to come. More

Traded 2 cars from out of state and everything went smoothly I was trading in two cars and coming from Colorado to do it. It's always scary when you haven't seen the car you're buying and when they haven't seen I was trading in two cars and coming from Colorado to do it. It's always scary when you haven't seen the car you're buying and when they haven't seen your trades. But we got everything settled before I came and when I arrived everything went smoothly without a hitch and was done within an hour and a half. It would have gone even quicker but one other person was finalizing paperwork before us. The car was as described, no problem trading in my vehicles, no last minute surprises or changes to our already agreed upon numbers. The dealership is very nice and the Keith was fantastic. More

Top notch service Billie and everybody went above and beyond to make this experience as pain free as possible. We really enjoyed the car buying experience at BMW of Sou Billie and everybody went above and beyond to make this experience as pain free as possible. We really enjoyed the car buying experience at BMW of South Kansas City. I highly recommend Billie and anybody looking to purchase a BMW in Kansas City. More

Routine Maintenance This was a routine visit for a four wheel alignment. The staff was friendly and car was ready before expected. As always, the car had been washed and This was a routine visit for a four wheel alignment. The staff was friendly and car was ready before expected. As always, the car had been washed and cleaned inside and out. Great service as always. More

Fair and transparent throughout the repair process Honest and the proof is that the car runs like it was new. Repair fixed the problem and the entire service department was very professional. Highly Honest and the proof is that the car runs like it was new. Repair fixed the problem and the entire service department was very professional. Highly recommend this dealership. More

Average Good customer service but believe that BMW charges too much for simple stuff like changing a bulb and unnecessary suggested fixes that it is not neede Good customer service but believe that BMW charges too much for simple stuff like changing a bulb and unnecessary suggested fixes that it is not needed More

Good service. Room for improvement Usually very responsive and good, but the last service took several phone calls and emails to get it scheduled. The replacement part look long time to Usually very responsive and good, but the last service took several phone calls and emails to get it scheduled. The replacement part look long time to order and when it was ordered, it was ordered incorrectly. Wanted to provide feedback to BMW to have me replace the entire quarter glass and pay for several hours of labor when only a weather strip on the quarter glass needs gluing. Otherwise, the job was done well. Good loaner car provided. Will revisit again. More

Fast and friendly Repair assessments and communication of findings are always fast, with sound recommends. The friendly service and use of technology, text/web based re Repair assessments and communication of findings are always fast, with sound recommends. The friendly service and use of technology, text/web based repair approvals, are great to progress repairs even during a busy work day. Paul, my service advisor, is great at keeping me informed about the process of my vehicle. More

Not pushy We arrived at the dealershio to look at a specific car. Thankfully the vultures were not lurking in the parking lot. We looked at the vehicle on our t We arrived at the dealershio to look at a specific car. Thankfully the vultures were not lurking in the parking lot. We looked at the vehicle on our terms. My husband went and got the saleman he had messaged about the vehicle. Our salesman was very knowledgable of the vehicle; even though it was not a bmw. We drove the car and it was what we were looking for. We went inside ran some numbers and kindly told them we needed to sleep on. The salesman clearly wanted our business but did not pressure us; he respected our choice to walk away. We went back the next day to look at car again. We drove the car again. Meanwhile someone got wind we were trading in our vehicle and wanted to buy it. All the paper was completed with the trade included. Our salesman did not get irritated ... nothing! We felt like we were doing the right thing and we all agreed. The financial process was essentially stress free. At no point in the process did we feel any pressure. Thank you for a great experience Mr. Baldin. More

Service visit I was greeted immediately upon walking through the door. The check in process was very efficient and my loaner car was ready within minutes. My servic I was greeted immediately upon walking through the door. The check in process was very efficient and my loaner car was ready within minutes. My service advisor called me throughout the day to update me on the progress of my car. More