BMW of Kansas City South

Collision Malfuction My BMW display showing a malfunction of the collision system created a great safety concern and resulted a prompt visit to BMW KC South. While the rep My BMW display showing a malfunction of the collision system created a great safety concern and resulted a prompt visit to BMW KC South. While the repair required several days for parts to arrive, the problem with cameras and high technology was addressed by skilled technicians as timely as possible. When the work was done, along with other required maintenance, I picked up my car clean and beautiful. My adviser, Clint, did his best to meet my needs and I left the dealership happy! I have high expectations for my service needs and BMW South met those expectations! More

Front break pad change Very kind of service advisor and I am very happy to have my car done at here it is better than other dealerships in town. Everyone are very friendly Very kind of service advisor and I am very happy to have my car done at here it is better than other dealerships in town. Everyone are very friendly and especially Derek. More

Great service and experience! We are so happy we chose to do business with BMW of KCS! Rodkem and his team were helpful, friendly, honest, and an overall supreme experience. Will c We are so happy we chose to do business with BMW of KCS! Rodkem and his team were helpful, friendly, honest, and an overall supreme experience. Will continue using them for years to come. More

Traded 2 cars from out of state and everything went smoothly I was trading in two cars and coming from Colorado to do it. It's always scary when you haven't seen the car you're buying and when they haven't seen I was trading in two cars and coming from Colorado to do it. It's always scary when you haven't seen the car you're buying and when they haven't seen your trades. But we got everything settled before I came and when I arrived everything went smoothly without a hitch and was done within an hour and a half. It would have gone even quicker but one other person was finalizing paperwork before us. The car was as described, no problem trading in my vehicles, no last minute surprises or changes to our already agreed upon numbers. The dealership is very nice and the Keith was fantastic. More

Top notch service Billie and everybody went above and beyond to make this experience as pain free as possible. We really enjoyed the car buying experience at BMW of Sou Billie and everybody went above and beyond to make this experience as pain free as possible. We really enjoyed the car buying experience at BMW of South Kansas City. I highly recommend Billie and anybody looking to purchase a BMW in Kansas City. More

Routine Maintenance This was a routine visit for a four wheel alignment. The staff was friendly and car was ready before expected. As always, the car had been washed and This was a routine visit for a four wheel alignment. The staff was friendly and car was ready before expected. As always, the car had been washed and cleaned inside and out. Great service as always. More

Fair and transparent throughout the repair process Honest and the proof is that the car runs like it was new. Repair fixed the problem and the entire service department was very professional. Highly Honest and the proof is that the car runs like it was new. Repair fixed the problem and the entire service department was very professional. Highly recommend this dealership. More

Average Good customer service but believe that BMW charges too much for simple stuff like changing a bulb and unnecessary suggested fixes that it is not neede Good customer service but believe that BMW charges too much for simple stuff like changing a bulb and unnecessary suggested fixes that it is not needed More

Good service. Room for improvement Usually very responsive and good, but the last service took several phone calls and emails to get it scheduled. The replacement part look long time to Usually very responsive and good, but the last service took several phone calls and emails to get it scheduled. The replacement part look long time to order and when it was ordered, it was ordered incorrectly. Wanted to provide feedback to BMW to have me replace the entire quarter glass and pay for several hours of labor when only a weather strip on the quarter glass needs gluing. Otherwise, the job was done well. Good loaner car provided. Will revisit again. More

Fast and friendly Repair assessments and communication of findings are always fast, with sound recommends. The friendly service and use of technology, text/web based re Repair assessments and communication of findings are always fast, with sound recommends. The friendly service and use of technology, text/web based repair approvals, are great to progress repairs even during a busy work day. Paul, my service advisor, is great at keeping me informed about the process of my vehicle. More