BMW of Kansas City South

Good Service Pauli’s greeted me promptly and the service was quick and high quality. I waited on site and the accommodations were clean and comfortable. Overall Pauli’s greeted me promptly and the service was quick and high quality. I waited on site and the accommodations were clean and comfortable. Overall a good dealer experience. More

Air condition repair I have always found everyone at this dealership most helpful & knowledgeable. I bought a used car there & for one of the few times in my life it was a I have always found everyone at this dealership most helpful & knowledgeable. I bought a used car there & for one of the few times in my life it was a pleasant experience. More

Satisfied Customer Used Baron for years but had a bad experience. My experience with BMW south was all positive. I will use BMW South from now on. Used Baron for years but had a bad experience. My experience with BMW south was all positive. I will use BMW South from now on. More

The Best BMW Dealership in Town I love BMW’s. I’ve driven them since 1999. Until recently, my sales and service came through another dealership in Kansas City. Never again. BMW o I love BMW’s. I’ve driven them since 1999. Until recently, my sales and service came through another dealership in Kansas City. Never again. BMW of South Kansas City provides the service experience you would expect from a luxury dealer. Fast, efficient, friendly (knew my name), clean, nice loaner, beverage offered, etc. Everything about the service experience was first rate. They have earned my repeat business. More

Paulie made the entire experience awesome From the first phone call to the end of the service appointment, it was a luxurious experience. Paulie was wasy to work with and was very nice with From the first phone call to the end of the service appointment, it was a luxurious experience. Paulie was wasy to work with and was very nice with my mom. More

Damaged Tire Honest, on time, and friendly. The facilities are clean and the lounge had WiFi so I could connect my computer to work while I waited for the service Honest, on time, and friendly. The facilities are clean and the lounge had WiFi so I could connect my computer to work while I waited for the service to be completed. More

Very good experience We found 2 vehicles online that were preowned & called to make our appointment while we were on the way and even though we were told we’d receive a co We found 2 vehicles online that were preowned & called to make our appointment while we were on the way and even though we were told we’d receive a confirmation via text, that didn’t happen. We had our 2 mo old daughter with us, who was napping, so we had hoped the vehicles would be ready when we arrived in order to keep our visit efficient, but they weren’t. It seems that our appointment request that we called to make was ever completed. Regardless of that initial confusion when we walked in, the receptionist got us help quickly. Rod was available and eager to help. He got the vehicles pulled up for us quickly for test drives. It was great that he knew all the features about the 2 cars we were looking at even though neither was a BMW & we really hadn’t given him time to look up the information beforehand. We tested both but preferred the Lincoln. We weren’t really ready to make a decision that day so we were given the option to take it home for the weekend to make sure the car was what we wanted. They put a full tank of gas it it for us before we left. The extended test drive solidified our decision to purchase so we completed paperwork the next day. The process was smooth & didn’t take much time, which we were thankful for since our baby was being fussy. Before leaving, they made sure the car was detailed and fueled up, which was a nice touch. Other than the mix up about our appointment request, everything else was fantastic! More

Unfortunately a waste of my time. We go for several repetitive issues and always have to come back because it continues and never truly fixed. 4x on an AC issue (1 time in Ocala FL an We go for several repetitive issues and always have to come back because it continues and never truly fixed. 4x on an AC issue (1 time in Ocala FL and 3x in KC) and 2x on gas tank issue (1 time in KC and 1 time Columbia). All at BMW dealerships. More

First BMW Friendly staff, salesman Billy was very helpful. Great service. Jordan in Finance was great to work with as well. My first BMW experience was awesom Friendly staff, salesman Billy was very helpful. Great service. Jordan in Finance was great to work with as well. My first BMW experience was awesome. More

Service Appointment with No Vehicle Washing Overall the staff’s customer service was very professional and courteous. The facility was very clean and offered outstanding amenities while waiting Overall the staff’s customer service was very professional and courteous. The facility was very clean and offered outstanding amenities while waiting for the vehicle service to be completed. However, this visit was one of 2-3 times in the 11-years of owning a BMW vehicle that when I brought a vehicle in for a service appointment, the facility did not wash the vehicle. Would recommend informing the customers of the facility status for washing vehicles - due to potential inclement weather.. Specifically, I drove in excess of 45-miles from Fort Leavenworth to this facility and would have greatly appreciated the BMW customary vehicle washing. Bottom line, the excellent customer service and informative feedback that I received from the staff during this maintenance service visit will ensure that I utilize this facility in the future. More