BMW of Kansas City South

Service Disappointment I was disappointed that each timeframe I was told my vehicle would be either assessed or completed would pass without any contact from the dealership. I was disappointed that each timeframe I was told my vehicle would be either assessed or completed would pass without any contact from the dealership. Each time I had to initiate the call. I was happy with the technical service of my car just not that I had to pull out of the dealership the status of my repair each time. I was also told my car would be cleaned and it wasn’t. More

Fast and efficient My wife’s x3 suddenly lost power while she was driving home from school. An error code “Drive train malfunction” appeared on the dash. Startled, my w My wife’s x3 suddenly lost power while she was driving home from school. An error code “Drive train malfunction” appeared on the dash. Startled, my wife called me. Luckily, she was close to home. My wife tried to start the x3, and it fired back up. I called service the next morning to see when I could get in. They had an appointment that morning, and with a loaner. My advisor, Derek was waiting for me when I arrived. After I told him my sad story, I was out the door in no time. Derek stated he would email me once they took a look at the x3. The next day I received an email that my car was ready. Upon arrival, Derek took the time to explain what they did to the car and I was good to go. Thank you to everyone involved in getting me in, loaner, and excellent service! More

Service Great service, nice wait area with coffee, I like receiving the general assessment of my car in my email so I can look back at it Great service, nice wait area with coffee, I like receiving the general assessment of my car in my email so I can look back at it More

Great dealership ! Really focused on maintenance and preventative care. I wouldn't be surprised if my car goes forever with their maintenance and quality of work. Than ! Really focused on maintenance and preventative care. I wouldn't be surprised if my car goes forever with their maintenance and quality of work. Thanks. I need to write more do this will accept my review. More

Top knot service Always timely, friendly and excellent service and customer service. The staff is very personable and knowledgeable. I’ve had the same experience each Always timely, friendly and excellent service and customer service. The staff is very personable and knowledgeable. I’ve had the same experience each time I’m there from purchasing my vehicle to receiving maintenance services. More

Great Experience Great service. Clint did a great job. The detail looks amazing and like a new car. Loaner vehicle was awesome and has me considrring a new car Great service. Clint did a great job. The detail looks amazing and like a new car. Loaner vehicle was awesome and has me considrring a new car More

Customer service I was able to schedule my appt. online. When I came in I explained my concerns to Paul, the service dept look at my vehicle and when they figured out I was able to schedule my appt. online. When I came in I explained my concerns to Paul, the service dept look at my vehicle and when they figured out repairs would need to be made Paul got me squared away with a ride home. Paul set clear expectations on a time frame on the repair and was very friendly and service minded during my visit. I received a update and notice to pick up vehicle within the timeframe promised for completion. I would say the ease of this process was ideal perfect amount of automation and face to face customer service. More

Routine Maintenance Without question, BMW KC South is the best dealership in town for both sales and service. The staff is always professional, knowledgeable, friendly, a Without question, BMW KC South is the best dealership in town for both sales and service. The staff is always professional, knowledgeable, friendly, and quick, More

Excellent Buying Experience I ordered the M4 back in May and picked it up on Thursday. Great buying experience overall. Giuseppe kept me updated on the status of the car and prov I ordered the M4 back in May and picked it up on Thursday. Great buying experience overall. Giuseppe kept me updated on the status of the car and provided a top-notch, easy experience for the pickup. I’d recommend Giuseppe, Jordan and this dealership to anyone. Class act. More

Wonderful buying experience We recently bought our BMW at BMW of Kansas City South. Everyone there was super friendly and tried to do everything in their power to make our car bu We recently bought our BMW at BMW of Kansas City South. Everyone there was super friendly and tried to do everything in their power to make our car buying experience the best it could be. Great team there, would recommend them to anyone More