BMW of Kansas City South

Obviously professional Everything about the dealership says "quality"--the surroundings, people, and service. The little touches, too, like snacks and a car wash. Good exper Everything about the dealership says "quality"--the surroundings, people, and service. The little touches, too, like snacks and a car wash. Good experience. You definitely feel like your car is in good hands. It still is pricey, though. More

Wonderful! Customer service was top notch from the management, client advisors, and service technicians! Everyone here is super friendly and professional, I abso Customer service was top notch from the management, client advisors, and service technicians! Everyone here is super friendly and professional, I absolutely would do business with them again! More

Customer service taken to the next level I took my wife’s car in for service and was met by my service advisor, Derek. He treated me the the most sincere service I’ve ever received from a car I took my wife’s car in for service and was met by my service advisor, Derek. He treated me the the most sincere service I’ve ever received from a car dealership. The work was done in the timeframe promised and I was given a loaner for the day, which was a surprise since it was just an oil change. We will make this out dealer of choice in the future and I will be trading in my Audi and purchasing a new car from beret based off of the few interactions I’ve had. They truly care that you’re happy!! More

BMW Service Greetings, I have had hit and miss experiences being a BMW owner and this time around I made the choice to be an actual CPO owner before possibly n Greetings, I have had hit and miss experiences being a BMW owner and this time around I made the choice to be an actual CPO owner before possibly new vehicle purchase. My initial experience with BMW Kansas was a miss, then a hit followed by another disappointing miss. On my trip from from San Antonio to Kansas, the engine check light came on. The following day I located and took my BMW by the KC service department. Though there were people inside the office, no one came out to greet or welcome me to the BMW service department. So, I went inside and explained my issue and that I was from Texas wanting to make sure everything was okay for my drive back. I was immediately told everyone was at lunch and maybe they can take a look at it when I came back in an hour. There was very little concern or consideration of not being local predicament. This brighten up when they did say they were able to take a look at her under my CPO warranty for $50. This was a welcome exchange to ensure my car and I made it back home safe. I was told it was the O2 sensor and four hours later was all fixed and that I would need a new battery for a car that has not been owned long enough to warrant one. But was told I was good till I made it back to Texas. She ran well and there was no check engine light when I left the dealership. That was till half way through my trip home when it came on again. Which tells me, they did not diagnose and thoroughly check what was going on with my vehicle. From my point of view, the O2 problem was found and they just went from there. Furthermore, the passenger doors stopped unlocking and opening buring the trip needing to access the car from the drivers side. Never happened before and when I called to ask what would be the cause, I was told nothing they did would have caused that issue. So in the end, she is going to my local service department and have them find out the total engine check light issue and also diagnose the issue with the doors not opening. Regards, Carlton O McDonald Jr More

Only place in KC to take a BMW Before South KC BMW opened, there were few places to take your BMW for maintenance and repairs. Fortunately now there are options in KC and this is t Before South KC BMW opened, there were few places to take your BMW for maintenance and repairs. Fortunately now there are options in KC and this is the best one. Never had a problem with taking any of my BMWs here. Can’t say that for every other place. More

Quickly and professionally handled Keith Heedum was absolutely spectacular to work with. Finally, after meeting 2 other salespeople at other dealerships, we found someone excited and pr Keith Heedum was absolutely spectacular to work with. Finally, after meeting 2 other salespeople at other dealerships, we found someone excited and professional to help us out. This won’t be the last vehicle Keith helps us with. Keith deserves your business! More

Welcoming, relaxed atmosphere and never any pressure Came in last week for regular maintenance as determined by my car which is a fantastic asset. Great experience at the dealership/service area. Eve Came in last week for regular maintenance as determined by my car which is a fantastic asset. Great experience at the dealership/service area. Everyone was very friendly and helpful. Only complaint is that no loaner cars available. More

Excellent Great courteous service . Clinton is great at arranging everything and tending to my needs. Highly recommended to talk to Clinton . I am very glad tha Great courteous service . Clinton is great at arranging everything and tending to my needs. Highly recommended to talk to Clinton . I am very glad that this dealer opened in south Kansas City More

First class customer experience From the moment I walked through the doors on a Friday evening to sitting in my new car the following Wednesday , my experience with the awesome perdo From the moment I walked through the doors on a Friday evening to sitting in my new car the following Wednesday , my experience with the awesome perdonnel at BMW of Kansas City South was nothing but first class. The 2017 540i x drive I was seeking was at a Hendrick BMW dealership in Charlotte, NC. Kareem and Guiseppe went to great lengths to work with the other NC dealership to acquire this car for me. While waiting for the car to arrive on the transport truck my family and I met the general manager Jodah, the sales manager Tarik, and the finance manager Jordan. Jodah spent a lot of time with emu teenage boys talking soccer. All were anticipating the arrival of the car as all wet involved in the process. Upon arrival, the shop guys spent time detailing the car to present to me a beautiful carbon black metallic 540i. All were excited to see. Jordan went to great lengths to get me a financing rate we’ll below my expectations. Kalene and Guiseppe communicated well throughout the process. I am looking forward to a long relationship with this team at BMW of Kansas City South. Job well done team! More