BMW of Kansas City South

A great buying experience When I ordered my new X5, it was very helpful that Giuseppe was able to substitute my special order for a scheduled build (for inventory) that was jus When I ordered my new X5, it was very helpful that Giuseppe was able to substitute my special order for a scheduled build (for inventory) that was just ready to begin production. As a result, I had my X5 only 2 weeks after we ordered it. More

Great Experience! My first time visiting there and it was a great experience. Mr. Clinton Wong came out to meet me as soon as I pulled up in the garage. He introduced h My first time visiting there and it was a great experience. Mr. Clinton Wong came out to meet me as soon as I pulled up in the garage. He introduced himself, he was very polite and friendly. He gave me an estimated wait time for the recall of my heater valve when I said I’ll be waiting for my car and showed me the waiting area and where the beverages were if I wanted any. A lady came by later and asked if I needed anything and I thought that was very nice of her, but I didn’t get her name. Later Mr. Wong came to let me know my car would be ready in about 10 minutes, I thanked him and thought, my wait wasn’t that bad. 😊 I had a couple of questions I asked Mr. Wong about my car and he answered them for me. Again this was my first visit there, my husband used to bring in the car, my experience was great and I really appreciate Mr. Wong’s professionalism! Sincerely, Mrs. Wright More

Extremely Friendly I was extremely surprised at how friendly and polite the employees were. I expected to be treated differently because of my age, 23, but my assumption I was extremely surprised at how friendly and polite the employees were. I expected to be treated differently because of my age, 23, but my assumptions were wrong. Sam Newton provided amazing customer service and even offered to buy us dinner; something other dealerships do not do. Jordan Kivett was easy and painless to work with. Jordan has remarkable compassion for his finance position and I could not have asked for anyone better. Overall, I had a great experience at BMW of Kansas City South. More

Great ppl, not so great approach from Corp. In for a service re-call on my 7 series engine, staff was great, policy from Corp has to be the worst I’ve ever experienced from a high end luxury bra In for a service re-call on my 7 series engine, staff was great, policy from Corp has to be the worst I’ve ever experienced from a high end luxury brand, never again. More

Clint Wong rocks Pleasant, courteous, professional, quick service. Clint knows me after a few visits and does a great job taking care of me and my sons car Pleasant, courteous, professional, quick service. Clint knows me after a few visits and does a great job taking care of me and my sons car More

A/C recharge I worked with Paulie Ranker and he was exceptionally helpful and professional. The work on my car was done well and in a timely manner. I worked with Paulie Ranker and he was exceptionally helpful and professional. The work on my car was done well and in a timely manner. More

Excellent service throughout! Clinton is a master at what he does, no bumps, no insurmountable hurdles, convenience is the operative word. So glad to have Hendricks now, that other Clinton is a master at what he does, no bumps, no insurmountable hurdles, convenience is the operative word. So glad to have Hendricks now, that other dealership was beginning to slack on service, and it was way over north. More

Great Service. The service manager was very friendly and professional in care my car and offered all points and attention of my cars needs,I will address the notes a The service manager was very friendly and professional in care my car and offered all points and attention of my cars needs,I will address the notes at the appropriate time of service when needed. More

Receptionist is inept I called & asked for the Service Dept at 6:00P. She put the call through & I was on hold for 20 minutes. When I called back on another line & asked wh I called & asked for the Service Dept at 6:00P. She put the call through & I was on hold for 20 minutes. When I called back on another line & asked why it was taking so long, she told me the Service Dept had closed at 6:00. We had tecrepsir done at a different dealer. More

Service of my vehicle Excellent customer service. Clinton try to find the best solution to my situation. Next time I want to talk to him directly. Would strongly recomend h Excellent customer service. Clinton try to find the best solution to my situation. Next time I want to talk to him directly. Would strongly recomend him to everyone. More