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BMW of Kansas City South
Kansas City, MO
2,135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,135 Reviews of BMW of Kansas City South
February 13, 2026
Matt Bayer is the reason I bring my vehicle to BMW of KC South for maintenance and repairs. He is the best service manager on the planet! Matt’s deep knowledge of cars combined with his high level of custom South for maintenance and repairs. He is the best service manager on the planet! Matt’s deep knowledge of cars combined with his high level of customer service is unmatched in the industry. Your dealership is extremely lucky to have him! And so are your customers! More
by Bunterhalter
Employees Worked With
Matthew Bayer
February 12, 2026
The service was only a standard oil and filter change. It was completed in time stated (about an hour and 15 minutes). I appreciated that the advisor, John Strode had the technician send me a vehicle insp It was completed in time stated (about an hour and 15 minutes). I appreciated that the advisor, John Strode had the technician send me a vehicle inspection video during the service that showed all was well under the car. More
by jimcorrick
Employees Worked With
John Strode
February 09, 2026
John Strode the Service Advisor keep my informed throughout my service appointment and the service department did a great job. I also had the dent repair guy take care of a bad door ding that I had throughout my service appointment and the service department did a great job. I also had the dent repair guy take care of a bad door ding that I had and John noticed another one on the other side of my car that I hadn't notice and had thee dent repair man take care of that one as well. Much appreciated the excellent customer service by John and the service department!! More
by bradhakes
Employees Worked With
Nicholas Karras, John Strode
February 02, 2026
Extremely Disappointing and Unacceptable Experience I rarely leave reviews, but this experience warrants it. On January 2, 2026, I purchased a 2024 BMW M235i from this dealership. We drove several hou rarely leave reviews, but this experience warrants it. On January 2, 2026, I purchased a 2024 BMW M235i from this dealership. We drove several hours from Arnold, Missouri to complete the purchase. At the time of sale, the vehicle was explicitly sold to us as BMW Certified Pre-Owned. The transaction itself seemed fine initially. On January 8, I received a call from the salesperson stating that the vehicle was not actually certified due to a dealership error and would need to be returned to Kansas City for recertification. This alone was concerning, as certification should be completed before a vehicle is sold. From there, communication became inconsistent and frustrating. We were told the vehicle would be driven back and forth (not towed) to correct the error, adding significant mileage caused solely by the dealership. The compensation offered was $0.25 per mile, a lease overage rate, which is completely inappropriate for a privately purchased retail vehicle. The situation worsened with the title and registration paperwork. At purchase, we were told paperwork would be mailed within two weeks. That never happened. We later were told—very clearly—that the paperwork would be overnighted via FedEx. No paperwork arrived, no tracking number was provided, and emails went unanswered. As a result, the temporary plates expired, leaving the vehicle unregistered through no fault of ours. To make matters worse, the primary driver is my 17-year-old son, which created a serious legal and safety concern entirely caused by dealership inaction. This experience involved: • Selling a vehicle as Certified when it was not • Poor communication and unanswered emails • Failure to deliver promised registration paperwork • Allowing temporary plates to expire • Creating legal and safety risk for the customer This is not the level of professionalism, accountability, or customer care expected from a BMW dealership. We are now forced to involve BMW Consumer Relations to get basic compliance issues resolved. I would strongly advise potential buyers to be cautious and ensure everything is completed, documented, and verified in writing before leaving the dealership. More
by dukicelvedin
Employees Worked With
Justin Nicholas
January 29, 2026
I worked with Alex Jaramillo to purchase my preowned vehicle. He was very knowledgeable and very helpful through the whole process. I highly recommend this dealership. The process was smooth and the neg vehicle. He was very knowledgeable and very helpful through the whole process. I highly recommend this dealership. The process was smooth and the negotiation was clear and quick. Alex even arranged to have the hitch mounted bike rack from my trade in vehicle brought back to my home. The service was above and beyond! More
by davidbutler
Employees Worked With
Alex Jaramillo
January 27, 2026
You won't regret getting service from this dealership. They provide excellent service. I went to the service department for issues with my vehicle and Randy explained everything I needed, were friendly an They provide excellent service. I went to the service department for issues with my vehicle and Randy explained everything I needed, were friendly and professional. More
by Nicole c
Employees Worked With
Randy Meidinger
January 23, 2026
My car wouldn't start so Paullie offered to send over mobile service which was a life-saver. Bryan J., the technician answered all my questions and educated me on several mechanical items I was curious a mobile service which was a life-saver. Bryan J., the technician answered all my questions and educated me on several mechanical items I was curious about. Bryan was so fast and got me on my way. Thank you Paullie and Bryan! More
by David S
Employees Worked With
Bryan Jeselnik, Paullie Ranker
January 21, 2026
Got the job done, good waiting area, the service manager was professional and seems knowledgeable. He was honest on informing me that tire rotation is not needed at this time as it may be a waste of money. was professional and seems knowledgeable. He was honest on informing me that tire rotation is not needed at this time as it may be a waste of money. More
by amilosik
Employees Worked With
Jason Danley
January 16, 2026
I received excellent service recently when I had to bring my car in for fault diagnosis , service and repair. John was very courteous and made the arrangements for repair and provided me with a loaner vehicl my car in for fault diagnosis , service and repair. John was very courteous and made the arrangements for repair and provided me with a loaner vehicle. I even received a video of the technicians repairs. Very pleased to have my car back and the service provided was excellent. More
by carocbr
Employees Worked With
John Strode
