BMW of Kansas City South

They were super! Friendly, empathetic to my daughter’s previous bad experience with a car, and truly take Mr. Hendrick’s words to heart. They treated us like family! previous bad experience with a car, and truly take Mr. Hendrick’s words to heart. They treated us like family! More

The best BMW dealership anywhere! Always friendly, respectful, professional and honest. Very focused on the Guest’s Experience. I won’t take my BMW anywhere else. respectful, professional and honest. Very focused on the Guest’s Experience. I won’t take my BMW anywhere else. More

We really appreciate Clinton Wong. He always keeps us well-informed and is a great advocate on our behalf. Have only positive works for this service dept and staff. well-informed and is a great advocate on our behalf. Have only positive works for this service dept and staff. More

Clinton is the best in Service. He is always friendly and helpful and very knowledgeable on all aspects of my car. Won’t go anywhere else! and helpful and very knowledgeable on all aspects of my car. Won’t go anywhere else! More

on time and service work was great - Clinton goes above and beyond to deal with issues proactively and takes a lot of pride in his work and beyond to deal with issues proactively and takes a lot of pride in his work More

First time here to have serviced my pre-owned BMW bought at another KC area non-BMW dealership. Fantastic experience, service associate (Derek Goodhart) was highly knowledgeable and explained things in a ve at another KC area non-BMW dealership. Fantastic experience, service associate (Derek Goodhart) was highly knowledgeable and explained things in a very patient and friendly manner. Derek was training a new gentleman (sorry, can’t remember his name) and he too was very helpful and friendly. Thanks, everyone! More

Took my car to be serviced was taken care of by Paulie. Friendly good services wasn't pressure to get options services. Prices are fair considering its a BMW dealer Friendly good services wasn't pressure to get options services. Prices are fair considering its a BMW dealer More

Clinton was personal and informative as always. He continues to go above and beyond what is required to make sure I my X5 is well taken care of! continues to go above and beyond what is required to make sure I my X5 is well taken care of! More

Not sure they are concerned about every Service customer. I own a $50k 2015 i3 Tera and they like to give "pat answers" when I tell of my issues with the car - if it is a warranty issue. I strongly believe I own a $50k 2015 i3 Tera and they like to give "pat answers" when I tell of my issues with the car - if it is a warranty issue. I strongly believe my car's traction battery pack is below the 70% warranty threshold capacity, yet though I have complained about this several times, I have yet to see any REAL test result... other than "we drove it and it seems fine". NOTE: Driving an EV for 8 miles does NOTHING to diagnose the actual usable capacity of the traction battery. Seems there's very little "EV specific" technical knowledge at this dealership - makes me doubt I'll ever buy my replacement EV there if they don't know how to properly diagnose important issues like this. The last time I had the car in for service, it wasn't even put back together when I picked it up. A service rep had to reassemble the under-dash, then I had to reassemble the frunk when I got home... so sad. More

Paullie was great and kept me updated every 1/2 hour on the status of my car. He even offered some advice on how to keep my battery in good health. the status of my car. He even offered some advice on how to keep my battery in good health. More