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BMW of Kansas City South

Kansas City, MO

4.9
2,087 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,087 Reviews of BMW of Kansas City South

February 16, 2021

Quick excellent service, nice people, great facility. Good amenities in shop store. Clinton was helpful kind and friendly. I’ll go back there. Thank you More

by pathfox820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Feb 17, 2021 -

BMW of Kansas City South responded

pathfox820, thank you so much for the kind words! We are so pleased you enjoy your visit and look forward to many more!

February 14, 2021

Job was completed well and our car is now reliable given this cold weather. That’s about all there is to say about this service. More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Feb 17, 2021 -

BMW of Kansas City South responded

Len, thank you for your feedback. We are very pleased you have a reliable BMW to drive in this crazy weather!

February 14, 2021

I waited on my car to get a battery’s replaced and to get my alternator tested. I also had the service. Advisor to program my iPhone to my BMW. More

by PFOX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Feb 17, 2021 -

BMW of Kansas City South responded

PFOX1, thank you for your feedback. We look forward to working with you in the future.

February 14, 2021

Norm did a great job helping us with our vehicle. We appreciated his timely and good communication related to our vehicle. Would definitely recommend him. More

by MARCIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Feb 17, 2021 -

BMW of Kansas City South responded

MARCIO0, thank you for your review! We're glad to hear Norm was timely in his communication and you would recommend. He does a fantastic job with his guests and we're pleased you saw that same experience.

February 14, 2021

Clint good as always getting me in urgently. The brutal cold we've had took out an old radiator hose and left me stranded. Tech fixed prob same day. More

by SE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Feb 17, 2021 -

BMW of Kansas City South responded

SE, thank you for working with us and for your excellent feedback. It's great to hear Clinton got you taken care of the same day!

February 14, 2021

Orlando and all the sales staff were very helpful. The deal was easy without the back-and-forth pricing games typical of may car dealers. More

by dashier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Ramos
Feb 17, 2021 -

BMW of Kansas City South responded

dashier, thank you very much for the feedback. We are happy you didn't receive any games from Orlando - he is a terrific Client Advisor and we appreciate you working with us!

February 14, 2021

Appointment scheduled in reasonable time. Service was excellent: completed in timeframe estimated. Cost was reasonable. Car was washed and clean . Personnel were friendly. Will return again. More

by jl2376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Feb 17, 2021 -

BMW of Kansas City South responded

jl2376, thank you for your review. We are very happy you found the service was excellent and our teammates were friendly. We look forward to working with you again!

February 13, 2021

Battery replaced on 2/11 to fix heating/defrost issue with my X1. Windshield wiper fluid motor now not working. No check or follow up. More

by TSEYHAYE M. PREASTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clinton Wong
Feb 27, 2021 -

BMW of Kansas City South responded

Tseyhaye M. Preaster, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call (Cali Young, Reputation Manager at 843-852-4672), we look forward to hearing from you soon.

February 13, 2021

Brought car in for warranty service. Very responsive and professional service staff. Service was provided exactly as promised and within the estimated time. Comfortable and convenient customer lounge with s More

by Alan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Feb 24, 2021 -

BMW of Kansas City South responded

Hi Alan, thank you for taking the time to leave a review for us at BMW of Kansas City South. We're happy we could meet your expectations! Thank you, and have a fantastic day!

February 13, 2021

Great guys. They went out of there way to help me. Answered all my questions and explained all the goodies the car had. Couldn’t of went any smoother More

by JD24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Roskosh
Feb 24, 2021 -

BMW of Kansas City South responded

Jd24, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Kansas City South. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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