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BMW of Kansas City South

Kansas City, MO

4.8
2,105 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,105 Reviews of BMW of Kansas City South

October 21, 2020

Clint, my service advisor did a great job bringing my newly purchased 440 up to date with the needed service. I definitely return to BMW South for my service More

by RUSSEL.STURDEVANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Oct 24, 2020 -

BMW of Kansas City South responded

Russel.sturdevant, it's experiences like yours that really keep us motivated! Thank you so much again for your feedback! We hope you have a great day!

October 21, 2020

I can’t begin to explain how phenomenal the customer service is here. Giuseppe Baldin is exemplary in how BMW wants their customers taken care of. I'm loyal having bought all my cars from my local Bmw o More

by MICHAEL_CHIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Baldin, Samuel Newton
Oct 24, 2020 -

BMW of Kansas City South responded

Hi Michael_chiera, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

October 21, 2020

Paullie, as well as all other staff, were great. Paullie went out of his way to assist me with installing my new rubber floor mats. I'll definitely come back for all my automotive needs. More

by richardolinde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giuseppe Baldin, Paullie Ranker
Oct 24, 2020 -

BMW of Kansas City South responded

Richardolinde, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

October 21, 2020

I recently bought a ‘14 228i with almost 23,000 miles. Paullie did a great job of explaining the realities of the available prepaid maintenance Plans. Disappointingly, Hendrick doesn’t offer anything for More

by BWFREESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Oct 24, 2020 -

BMW of Kansas City South responded

Bwfreese, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!

October 21, 2020

Excellent service, provided me a loaner for close to a week only complaint is it was better a better model than mine so now they’ve got me thinking about an M model! More

by MATTBROWN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Oct 24, 2020 -

BMW of Kansas City South responded

Mattbrown33, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Kansas City South. Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 20, 2020

My service visit was excellent! Derek did a great jog of assisting me with my service needs. The technician video was a great addition as well! Keep up the great effort! More

by KEVIN.HECKENBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Oct 24, 2020 -

BMW of Kansas City South responded

Kevin.heckenbach, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Kansas City South! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 18, 2020

My experience was very good with South Kansas City BMW Norm Michael was my service writer he went above and beyond to make sure my service was very good and as easy as possible highly recommend Norm and t More

by TOEHEADX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Michael
Oct 24, 2020 -

BMW of Kansas City South responded

Toeheadx2, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

October 17, 2020

My guy Derek in service is the best! Everyone there is great, but its nice to have a dedicated service pro who is familiar with your vehicle and what it needs as it ages. Both my wife and I are always tre More

by JOHNNYROYALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Wong, Derek Goodhart
Oct 24, 2020 -

BMW of Kansas City South responded

Johnnyroyale, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 17, 2020

My service tech and the service was fine. But while in the relatively confined office space for the techs, one of them was not wearing a mask. That fellow was also the one who retrieved my car. While in More

by MARTIN.KUNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Goodhart
Nov 05, 2020 -

BMW of Kansas City South responded

Martin, we are very sorry to hear that. We would like to discuss this further with you as it goes against our company policy. Please reach out to our General Manager Jhoda Edquist at 816-501-2702 at your convenience and thank you for this valuable feedback.

October 16, 2020

Staff was very friendly and professional. Dealership was clean and comfortable. The customer experience was the best I have had in a very long time. More

by MARKGG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Heedum
Oct 24, 2020 -

BMW of Kansas City South responded

Markgg, thank you for your kind words and this wonderful review! Thank you again for the great review!

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