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BMW of Kansas City South
Kansas City, MO
2,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,086 Reviews of BMW of Kansas City South
Verified Customer
September 04, 2020
Never have an issue @ BMW So KC. Matt, Clint & team take care of service needs. Clint keeps me appraised of progress or issues. Always good experience. care of service needs. Clint keeps me appraised of progress or issues. Always good experience. More
by John S.
Employees Worked With
Matthew Bayer, Clinton Wong
September 03, 2020
I love the fact that you pull right into the garage and they take care of everything from there! All the staff were very polite and accommodating. I had a few items I asked them to looking into while the they take care of everything from there! All the staff were very polite and accommodating. I had a few items I asked them to looking into while the vehicle was having this maintenance. When I returned to pick up my vehicle I pulled right into the garage and they retrieved my vehicle that had been freshly washed. They met me with a thorough explanation as to what work they had completed, as well as the information on the side items, for which I had asked. More
by CFINNY33
Employees Worked With
Derek Goodhart
September 03, 2020
Great service from Derek. I’m really appreciate for his Great service from Derek. I’m really appreciate for his help! I will definitely only recommend him for the service. Thank Derek for your help! Great service from Derek. I’m really appreciate for his help! I will definitely only recommend him for the service. Thank Derek for your help! More
by MILA.VEST1301
Employees Worked With
Derek Goodhart
September 02, 2020
Friendly, professional & responsive. I was asked if a loaner was needed and it was waiting when I arrived. Time estimate for service was provided and was accurate. You leave feeling they actually enjoyed loaner was needed and it was waiting when I arrived. Time estimate for service was provided and was accurate. You leave feeling they actually enjoyed your visit. Terry Kramer More
by TKRAMER7
Employees Worked With
Clinton Wong, Derek Goodhart, Paullie Ranker
September 01, 2020
Keith and his team went above and beyond to, not only find, but get the car I wanted. I am not from KC and they even met me half way to get my car to me! Couldn't ask for better customer service! find, but get the car I wanted. I am not from KC and they even met me half way to get my car to me! Couldn't ask for better customer service! More
by ROBINSTONEMAN1
Employees Worked With
Colin Coit, Keith Heedum
September 01, 2020
Their software makes it easy to set up appointments, receive reminders, pay for service, and communicate with my service representative. The representatives are very personable and make sure you were sa receive reminders, pay for service, and communicate with my service representative. The representatives are very personable and make sure you were satisfied before you leave the dealership. More
by sueellenmadrid
Employees Worked With
Paullie Ranker
September 01, 2020
We were notified of delivery of our new car after 4 pm, with request to complete sale that day as it was end of the month. Offer was made to stay late. While appreciated, we waited 2h 40m before we were ab with request to complete sale that day as it was end of the month. Offer was made to stay late. While appreciated, we waited 2h 40m before we were able to officially complete the sale, with indie that there was someone ahead of us, and with only 1 person doing financing. Exceptionally nice staff, and particularly our salesman Chris Shields, but that wait time was ridiculous and really inconsiderate of our time. I had requested to complete the sale the next afternoon but was trying to be helpful with sales numbers. That process must be streamlined, and customers informed of the possible wait times. This wait is the ONLY reason not a 5 star rating. More
by HM2006
Employees Worked With
Christopher Shields, Samuel Newton
