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BMW of Kansas City South

Kansas City, MO

4.8
2,090 Reviews

1200 W 104th St

Kansas City, MO

64114

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2,090 Reviews of BMW of Kansas City South

June 29, 2020

1 year service, first experience with the dealership. Good communication and follow up. Was pleased with my first experience, hope it will continue in the future More

by David.israel
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Jul 02, 2020 -

BMW of Kansas City South responded

Hi David.israel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2020

Very easy and enjoyable experience. I’m happy I made the switch over to BMW South of Kansas City. I highly recommend this team to anyone looking for a new BMW! More

by ADAM.MCCLELLANDDS
Recommend Dealer
Yes
Employees Worked With
Colin Coit, Keith Heedum, Jhoda Edquist
Jul 02, 2020 -

BMW of Kansas City South responded

Hi Adam.mcclellandds, thank you for taking the time to leave a review for us at BMW of Kansas City South. We're happy we could meet your expectations! Congratulations on your new BMW!

June 29, 2020

Everything seems to happen as planned, which is appreciated. Service is excellent! Loaner cars are available when needed. Pleasant atmosphere. Clean helpful open environment. Thanks! More

by jejudge39
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jul 06, 2020 -

BMW of Kansas City South responded

Jejudge39, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

June 29, 2020

Great service department. Appreciated the honesty of the work that needed to be done and what could wait. Also liked the pick up and delivery option More

by g.j.hamilton
Recommend Dealer
Yes
Employees Worked With
Dennis, Paullie Ranker
Jul 02, 2020 -

BMW of Kansas City South responded

G.j.hamilton, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2020

I LOVED working w/Keith. However, everything since taking possession of vehicle has been awful. I emailed Jhoda 6/5 & 6/28 no response yet More

by AMYGUERICH
Recommend Dealer
No
Employees Worked With
Keith Heedum
Jul 23, 2020 -

BMW of Kansas City South responded

Amy, This is Jhoda. You are 100% right that we dropped the ball and we have no excuse. You have been very understanding about the whole thing and we do value your feedback. While it is our goal to provide a world class experience, we deeply regret that we failed you here. I know Keith has spoken to you and committed that we will not let the experience suffer again. If you need anything at all, you can call me at and I will take care of it personally.

June 29, 2020

I really appreciate the time and care they dedicate to my car when I get it serviced. Derek makes the process painless and he is extremely knowledgeable and helpful. The loaner vehicles are in great shape an More

by ZU
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Jul 06, 2020 -

BMW of Kansas City South responded

Zu, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 28, 2020

I was visiting Kansas City and had a problem with my air conditioner that would have made my trip back to Iowa very uncomfortable. The service department made an exceptional effort to get my car into the s More

by jpmurryjr
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Jul 03, 2020 -

BMW of Kansas City South responded

Jpmurryjr, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Safe travels!

June 28, 2020

Helpful and responsive. Paul Tracey is very helpful and the reason I continue to return to south KC BMW for myself service needs and s More

by MLALLENMD1
Recommend Dealer
Yes
Employees Worked With
Colin Coit, Paul Tracy
Jul 03, 2020 -

BMW of Kansas City South responded

Mlallenmd1, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. We'll be sure to pass the message along to Paul. Take care!

June 28, 2020

Great service, communication and follow up. Would certainly take my car here again if given the opportunity. Pleasure to do business with the team at this location. More

by jrjknapp
Recommend Dealer
Yes
Employees Worked With
Paul Tracy
Jul 06, 2020 -

BMW of Kansas City South responded

Hi Jrjknapp, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

June 28, 2020

Went to get maintenance done was told needed new engine told them ok... 3 months later still waiting on a follow up after my own More

by Iamwes
Recommend Dealer
No
Employees Worked With
Derek Goodhart
Jul 23, 2020 -

BMW of Kansas City South responded

Iamwes, We strive for 100% satisfaction and feel that anything less is unacceptable. We would appreciate the opportunity to talk with you further about your recent visit. Please contact our manager, Matt Bayer (816) 501-2761 at your convenience.

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