BMW of Louisville

I just purchased my second vehicle from Sam Swope BMW, because I had such a great experience with my first purchase. From Charles Martin, the sales consultant, to sales management and finance, everyone wh because I had such a great experience with my first purchase. From Charles Martin, the sales consultant, to sales management and finance, everyone what extremely helpful. There was no high pressure; instead, I felt the staff was trying to match a vehicle to my needs and price range. What a novel idea. I have since been through there service department and have had the same experience. More

After a 6 hour Drive to the dealership, my trade dropped a couple thousand dollars in value. Understanding our deal was made over the phone and subject to visual acceptance, I knew an adjustment may be requ a couple thousand dollars in value. Understanding our deal was made over the phone and subject to visual acceptance, I knew an adjustment may be required. However, the dealership could give reason for the deacreased value and we settled on the originally agreed price. Three years later I contacted the salesman reqarding a used 650i coupe. The 650i was not liseted with a CPO warranty. When I inquired about adding the CPO, the salesman stated the car would qualify, however it had been listed without the warranty and could not be changed per BMW rules once priced without. Our local BMW dealer disagreed with such a statement. More

Lawson McSwain was absolutely fantastic to work with while looking for a new vehicle. Lawson McSwain was professional and extremely helpful. Lawson made the experience of purchasing a new car easy and while looking for a new vehicle. Lawson McSwain was professional and extremely helpful. Lawson made the experience of purchasing a new car easy and non stressful. He is the perfect example of “great customer service” and an employee that should be valued. More

I planned to only checkout the dealership as I was comparing luxury cars, and get the best one. I did not know exactly what I was planning to get. I meet Lena, she was great and friendly. I ended up comparing luxury cars, and get the best one. I did not know exactly what I was planning to get. I meet Lena, she was great and friendly. I ended up getting a car in their dealership. More

Lawson worked hard and efficiently to earn my business. He was very responsive, resourceful and flexible. More importantly, my wife is happy with the car. This is the second deal I've done with Lawson He was very responsive, resourceful and flexible. More importantly, my wife is happy with the car. This is the second deal I've done with Lawson during the past 18 months. In both situations, I experienced a sales professional who has a unique way of quickly and effectively finding the “best fit” for the customer… and his company. In particular, I really appreciated the “no gimmicks”, efficient approach he took in putting the deals together. More

Mr. McSwain was very attentive and easy to work with on my purchase. He worked closely with me to find the car I was looking for. my purchase. He worked closely with me to find the car I was looking for. More

I live closer to Lexington, Kentucky than Louisville so when my wife and I decided it was time to purchase a new vehicle, we visited several dealerships in Lexington. We could not find a deal that suited when my wife and I decided it was time to purchase a new vehicle, we visited several dealerships in Lexington. We could not find a deal that suited us so we expanded our search to Louisville. The first place we visited was the Sam Swope BMW dealer. We met with Ms. Pysareva and made what we thougt was a reasonable offer on a BMW which needed to be ordered and Ms. Pysareva did the typical "check with my manager" routine. We thought at the time about leaving, but she returned very quickly to accept our offer. We were quite pleasantly surprised (I thought I must have offered too much). Ms. Pysareva let us know that the automobile should take several weeks to arrive, which was fine with us. But we were on the lot a couple of weeks later and my wife saw a car on the lot she really liked, so we asked Ms. Pysareva if we could just take the car on the lot, which she quickly agreed to and we completed the deal that day and picked up the car shortly after. During the whole process she did not show any frustration with me and was very pleasant. Once she learned that the car was actually meant for my wife she spent more time making sure my wife was going to be satisfied with car and understood the workings of the interior mechanics and electronics than with me, which I appreciated. More

My wife and I visited several dealerships to review makes/models of cars. We explained that my wife would be the primary driver and would make 90% of the decisions regarding our selection. Lena Pysar makes/models of cars. We explained that my wife would be the primary driver and would make 90% of the decisions regarding our selection. Lena Pysareva was the only salesperson to direct most of her attention to the customer who mattered most. My wife! Not me. Lena guided us through the entire sales process with skill and professional integrity. Our ratings reflect the total satisfaction and enjoyment of buying our 335i from Sam Swope BMW, and Lena. More

Lena is a very nice lady to work with. She understood what we were looking for and was able to locate a BMW for me with the colors that I wanted and everything that I wanted on the vehicle. I am hap what we were looking for and was able to locate a BMW for me with the colors that I wanted and everything that I wanted on the vehicle. I am happy that Lena is back at BMW. I am not looking to purchase another vehicle but if I were I would definitely go back to Lena. Thank you Teresa Lanham More

Lena is by far the best client representative that I have encountered. Her product knowledge and customer service skills keep me coming back. I have purchased three vehicles here and when I am in the market encountered. Her product knowledge and customer service skills keep me coming back. I have purchased three vehicles here and when I am in the market for another I will go to see Lena. More