BMW of Manhattan

Service Department: These guys are terrible: rude, argumentative, condescending. Don't remember ever being treated this rudely by a "service" organization before. Avoid at all costs. Bought the argumentative, condescending. Don't remember ever being treated this rudely by a "service" organization before. Avoid at all costs. Bought the car here last year, even the salespeople are rude. More

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promise of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. Never responded my emails/phone messages and 3 days later we are told that additional $1500 will be charged to fix an oil-pan which wasn't detected during initial assessment. I asked him to send detailed break down of labor/parts and he sent me an invoice which was over charged for nearly $500 and upon my inquiry he responded in very unprofessional manner. Basically he was busted lying to me on an invoice and thinks that I was stupid enough to understand invoicing. So he becomes greedy and blamed billing department that they made an error. So I visited BMW of Manhattan service center the next day to resolve my issues but Michael refused to see me and instead directed to Jialoh Ho a senior service advisor. Michael saw me at the entrance door but pretended that he didn’t even know me and was shaky and couldn’t look into my eyes when I greeted him. If he was honest why would he be afraid to see me and work with me?? BMW of Manhattan service centre has serious ethical issues and service advisors are not qualified at all, though they pretend to be. They would tell you that everything will be fixed at the beginning but ****the trick is that they would never tell you that other issues may come up after fixing issues detected during initial assessment. This is exactly what Michael did and he can’t live up on his own words so, he would not even see me and had me work with his manager Jialoh Ho. Only then I realized that Jialoh Ho was a real Korean Thug who was ripping off every customer, while pretending to be honest service advisor. So I asked him to take me down stairs to inspect my if the leak was really undetectable during initial assessment. And After inspecting oil leaks myself it was obvious that even a non mechanic person would have detected since the leaks were clearly visible coming out of oil pan. Jialoh Ho started to xxxxxxxx how the oil was pouring at the beginning and they would not know until engine housing was fixed, which was a complete lie. Upon request to test drive, Jialoh Ho refused and verbally insulted by saying that "he is concerned that I will run away without paying the bill". He kept saying that “Let me know, If we have problem paying the bills”. At one point Mr. Jai insulted us again by saying, "I don't work for you, I don't work for you and who are you aggressive with??" and responded to our questions in very unprofessional manners. We requested to get Michael involved since he was the person we originally spoke and agreed upon, but Jialoh Ho refused again. I’m not sure why Jialoh Ho would refuse us to talk with Michael. Obviously something was fishy and Jialoh Ho just another Thug with full intent of ripping customers. At one point honest mechanic wanted to put tires to see if the noises has really gone away but Jialoh Ho refused. I hope that honest mechanic would not be punished his willingness to help me!!!!! What kind of service shop would not allow to test drive your own car to make sure that things are fixed as they supposed to be??? Well BMW of Manhattan does!!!! I was fixing some of the things on my own so I was able to estimate labor hours. On the bill Thug Jialoh Ho inflated as much as twice for labor hours. Thug Jialoh Ho took 4.4 hours to fix the cylinder head cover gaskets, which I would have done in less than 1 hours if I had an equipments. For engine house oil leak techs only replaced $82 pipe and Jialoh Ho claimed 5.80 labor hours for $725. I can go on and on but, be ware that they would inflate the labor hours so make sure that you ask the price break down before doing any service. Other wise these xxxxx will rob your money and before you realize, it will be gone!!!!! We came home empty handed with none of our problems resolved, but charged for $3800. We trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the xxxxx. If the xxxxx Jia and Michael are to make money out of customers with such unprofessional & unethical behaviors, I'm concerned that they would become negative role models for BMW organization. I’m not sure senior managers are aware that they do have such employees. It is a big sin to take someone’s money without really finishing what they asked for and I would not be able to sleep at night if I ever did this to someone. America has become a place where you can’t trust anyone and Thug service dealers like Jialoh Ho becomes role models to think why you should never go to dealers. Car dealer job is most complained and most unethical job according to the statistics. I do believe one thing though that if you rob money from someone that money will never stay with you for go More

MY M5 GOT SIDESWIPED IN CITY, SO I THOUGHT I WAS DOING THE RIGHT THING BY TAKING TO THE DEALER. BIG MISTAKE, STAY AWAY FROM THIS PLACE. THEY CHARGED ME $3200 FOR FOR A CRACKED SIDE MIRROR AND A SCRATCH THE RIGHT THING BY TAKING TO THE DEALER. BIG MISTAKE, STAY AWAY FROM THIS PLACE. THEY CHARGED ME $3200 FOR FOR A CRACKED SIDE MIRROR AND A SCRATCH DOWN THE SIDE. CLAIMED THAT THE TWO PLASTIC PIECES ON THE MIRROR WERE $600 BY THEMSELVES. I ALSO WAS GETTING A FULL SET OF TIRES SINCE THEY TOLD ME THE REAR 2 WERE WORN AND ONE IN THE FRONT HAD A SLICE, ANOTHER $1800. SO I GAVE THEM THE CAR, ADMITTINGLY, KNOWING I COULD GET IT MUCH CHEAPER SOMEWHERE ELSE BUT THOUGHT THE QUALITY AND SERVICE WOULD BE SUPERIOR. I WAS SO WRONG. WHEN I WENT TO GET THE CAR, THEY COULDNT FIND IT, I'M SERIOUS, SO I WAITED AN HOUR.(THEY DID HAVE GOOD COFFEE)THEN I FINALLY GET THE CAR, THEY EXPLAIN TO ME THAT I HAVE TO COME BACK BECAUSE THE THEY CHIPPED THE WOOD TRIM FIXING THE MIRROR (DONT ASK) AND THEY FORGOT TO TO PUT THE EXTRA FRONT TIRE THAT WASNT WORN IN THE TRUNK, SO WE HAD TO GO GET IT. WHEN I FINALLY GOT OUT, I WAS SITTING IN TRAFFIC ON 57TH, I NOTICED THE GAS IS BELOW E. YES BELOW E! SO I TURN AROUND GO BACK IN AND WAIT ANOTHER HR WHILE THEY GET ME GAS. THE CAR WAS LITTERALLY ON FUMES, THE ENGINE WAS HESITATING AS I WENT UP THEIR RAMP. I WAS LITERALLY ABOUT TO FLIP OUT. I FOUND OUT THEY HAVE GUYS DRIVE THE CAR BACK AND FORTH BTWN "THE AUTBODY" AND THE DEALER. WHO KNOWS WHERE THAT AUTOBODY IS, THE BEST I GOT OUT OF THEM IS THAT "ITS UPSTATE." NOT EXAGGERTTING, ASK THEM PLEASE. A FRIEND OF MINE THAT WAS GOING TO DINNER WITH ME, ACTUALLY STOPPED BY THE DEALERSHIP INSTEAD OF WAITING IN THE RESTARAUNT AND MADE ME LAUGH ABOUT THE WHOLE THING. BUT IT DIDNT END THERE,WHEN I LOOKED AT THE BILL THE PARTS FOR THE MIRROR WERE $200 NOT $600. I FELT VIOLATED. I WILL NEVER GO BACK AND VOWED TO LET ANYONE THAT EVER ASKED ABOUT MY EXPERIENCE THERE KNOW WHAT HAPPENED. THUS THIS REVIEW. PS. SPOKE TO THE "ASSISTANT SERVICE MANAGER," THE GUY WAS SO CONFUSED AND NERVOUS WHEN I SPOKE TO HIM, I FELT BAD. IT WAS LIKE YELLING AT A CUTE PUPPY. HE WAS APOLOGETIC AND SEEMED TO UNDERSTAND BUT IT SEEMED THAT HE COULDNT DO ANYTHING ABOUT IT. THUS DANCED AROUND THE ISSUE LIKE HE WAS FRED ASTAIRE. More

This, by far, is the most frustrating dealership I have ever dealt with in 50 year of owning cars. It is impossible to talk with anyone there. Every contact is by voicemail. Your questions are usually not ever dealt with in 50 year of owning cars. It is impossible to talk with anyone there. Every contact is by voicemail. Your questions are usually not responded to for a day or two. Unnecessary work (which I refused) is recommended and not related to reason for service request. Two examples of several: oil change before indicated, new tires (there is plenty of tread left and independent dealer verified this). Charges are outrageous: new alternator lists for about $500. Installed $1200, hourly labor (for book of 2.2 hours) about $300. When I complained I was offered a 10% discount which did not appear on final invoice. Voice messages and emails about this have gone unanswered. Car was not ready when promised and delivery was several hours late. AVOID THIS DEALER IF YOU CAN! More

They made it really easy, I had gone to other BMW dealers and gotten numbers so when I showed up I was prepared. What I found out was the other dealers were full of it, they were charging me for items that w and gotten numbers so when I showed up I was prepared. What I found out was the other dealers were full of it, they were charging me for items that were part of packages I already bought!!! Grace was great at showing me what was included and what was an extra charge. They were great, you gotta go here for a BMW. More

This is by far the worst dealership I have ever delt with. After spending 20k on a new bike some punk kids kicked it over causing over 8k in damages covered by insurance. I brought this in to be repaire with. After spending 20k on a new bike some punk kids kicked it over causing over 8k in damages covered by insurance. I brought this in to be repaired and my bike sat in the shop for 4 months! I was told that sorry "its the busy season" and they refused to give loaners out because the staff always took them home and out to play with. My insurance was fighting with them over giving them money. They tried time and time again to pay bmw for the repairs so they could get started and bmw never returned their calls or my calls for weeks and weeks at a time. I had to have the bike towed at my expense to another bmw dealership in nj over an hour away from the city where I live where the repairs were completed in 2 days!!! I escalated my issues to the shop supervisor, the sales supervisor, the dealership supervisor and finally BMW corp hq. BMW of manhattans response was to ban me from the building and ask that I never return. Stay away from this place and spend the extra time to go out to a proper bmw shop in nj where they are friendly and know how to treat customers. More

Thanks to the BMW team at manhattan, they have done a wonderfull job with my car. BMW 745Li Thanks JJ,M wonderfull job with my car. BMW 745Li Thanks JJ,M More

I have had my car in service almost every other week, and alway get some story. I belive that there are not responsable for there actions... Hit my car on a few visits, and then denied doing so. Also there t alway get some story. I belive that there are not responsable for there actions... Hit my car on a few visits, and then denied doing so. Also there techs race your car whlie in the shop and forget to put thing back the way they should... Then when you complain, they say you should of checked beofre you left? Your the only one's who have taken the car apart who else should I ask? More

I purchased my 2002 X5 from them. Later discoverd after an accdient that my passenger side had been previously repaired. No resolution to the problem after multiple visits and after meeting with a BMW fie an accdient that my passenger side had been previously repaired. No resolution to the problem after multiple visits and after meeting with a BMW field rep from BMWNA. They claimed never to have fixed it or that there was damage from shipping. After having a laywer hound them they offerec 30% of door repair. Left with a sour taste in my mouth. All they are interested in is taking your money. More