BMW of Monterey - Service Center

Wonderful service, friendly, guaranteed work. Joe always makes sure that my car is kept in top shape and expedites all my service. On my last visit he made sure that I used a coupon to get the best deal. I makes sure that my car is kept in top shape and expedites all my service. On my last visit he made sure that I used a coupon to get the best deal. I feel that he cares about my car and he gives me great peace of mind knowing that he checks on every little detail when I bring in my car for service. More

BMW produces one of the finest automobiles in the world, if not the finest. As with all automobiles ,as time goes on, attention is needed to keep the vehicle in top running shape. The service and attention if not the finest. As with all automobiles ,as time goes on, attention is needed to keep the vehicle in top running shape. The service and attention one receives is the mark of one of the finest dealerships in Northern California, Bmw of Monterey. Julian has been the go to guy for me for a number of BMW's that I have owned. Not only does the job get done right the first time, Julian always takes time to explain what was done, and the car is ready on time. Please give BMW of Monterey serious consideration when purchasing and service for your BMW. More

Was greeted on arrival by numerous service staff with genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded an genuine warm welcome. Was offered coffee. No wait required to get immediate service. Reservation ddtails and service needed were already recorded and minimum time was required to get service request prepared. Friendly disucssion with service advisor while doing this. Current service advisor remembered me from last visit as on all previous visits with former service advisor. Discount coupons were honored immediately and reflected in final bill. Separate staff set up paperwork for loan vehicle which was ready and immaculate. Was called by service advisor as soon as car was ready. He had to use own cell phone since local phone service was down. Car SPA service resulted in immaculate care with great attention to detail. More

It was a cold, late, rainy, New Year's evening of this It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy It was a cold, late, rainy, New Year's evening of this year, when my red dash light came on and I saw that the car was overheating. This was on Hwy 1 outside of Monterey, CA and pulled off the road to the closest gas station. I put some water in and let it cool down but still the light stayed on. I was forty miles from my house with no way to get home so I made my way to the BMW dealership just a few blocks away. When I pulled up to the dealership their lights were still on and a few sale reps were at their desk. I walk up to the first rep I came to and explained my problem and asked if there was a car rental near by. He told me that since it was a holiday and late only a few were open and none near here. With that said, my new friend Walter Irish said he would be off work in less then an hour and would be happy to drop me off at my house. It turns out he lives in my direction but it was at least thirty minutes out of his way to get me to my home. Walter helped me dropped off my car at service, and then I waited for Walter to finish with a customer. As we were getting set to leave the sales manger Scott Koster came over and introduced himself; very nice guy. Since Walter had a smaller car Scott asked him if he cared to take one of the new loaners for the evening to make me more comfortable. Off we went into the rain and cold in a very nice BMW. Walter and I had a great conversation all the way to the house and none of it about how he was going to get me into my next car. It was one of the nicest experiences I have ever had from any dealer anywhere. I was more than service; it was person being just a person with a genuine concern for someone in need of assistance. Dealerships talk about customer service coming first; at this dealership it’s a reality. Thank you Walter and Scott for being there for me. I will be seeing you for my next car when the time comes. Dennis High More

Roel is always extremely helpful and friendly. He makes the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, a the service experience a pleasant one! The customer service at this dealership is beyond stellar...they always offer refreshment, courtesy shuttle, and pleasant conversation. They stand behind their work 100% and I have never had to worry that my auto service was done incorrectly. More

Second service after covered service. Staff is excellent. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. When bringing the car in Roel was busy with another customer, and another Service Adviser was quick to see that I was not made to wait unnecessarily. Roel is excellent in explaining what service is needed and when. I have been a customer of the dealership through several owners. I guess I just like the cars and the service personel. More

Im very happy White mr. Roel Vela they give me all attention when i drop my car for the service I'm happy all service are perfec the price for the service is okey my mr Roel they call when the car is attention when i drop my car for the service I'm happy all service are perfec the price for the service is okey my mr Roel they call when the car is redy thank you very much I'm very happy white you service More

Roel Vela was exactly what you would want in a customer service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mu service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mutiple times while I was waiting. I feel confident that he would be able to help me with any problem that I have in a professional and timely matter. More

Roel Bob and Chris are excellent in their customer service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate. They provide shuttles and loaner cars which is a great convenience. More

Service was top notch, employee went over all the service requirements and was well informed on all aspects of my vehicle. Great deal of professionalism and I also like the fact that my car is always cleane requirements and was well informed on all aspects of my vehicle. Great deal of professionalism and I also like the fact that my car is always cleaned upon completion of service. I'd definitely recommend this dealership to my friends and family. Of note, I purchased my vehicle up at Stevens Creek BMW and although I'm happy with the vehicle and the price of purchase, the overall experience was terribleI find. Furthermore, its interesting that after almost 2 months I still haven't received an evaluation to provide BMW on the initial purchase. More