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BMW of Monterey - Service Center

Seaside, CA

4.6
454 Reviews
Call Service Center (831) 920-0743

454 Reviews of BMW of Monterey - Service Center

Sort by
April 25, 2024

Ms. Dalit was amazing grate customer service. She made me fell welcomed I will definitely be back. More

by Pmagana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Dalit
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Helpful
April 21, 2024

Service department gets the job done. Professionally and respectfully. On time and on estimate. Thanks. More

by TYCOJOHN
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely Rick Lollar Service Manager

Helpful
April 21, 2024

Excellent service, even though I turned up a day early for my appointment. I look forward to scheduling my next appointment More

by mmonegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

Helpful
April 20, 2024

Everyone was kind, professional and respectful. I would go back again. Thank you for all your help. More

by PURALEEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what her name was but I did not see her above
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Apr 22, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

Helpful
April 20, 2024

Things have been good as far as them getting the job done. I mostly come in for recalls as they are on the other side of the Bay about 35 miles away from me . I always had a good experience. More

by CTUNA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed and I can't remember budt they were nice, no charge recall
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Apr 22, 2024 -

BMW of Monterey responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely Rick Lollar Service Manager

Helpful
April 20, 2024

Always enjoy working with Misha. He is patient and totally knowledgeable with all BMW products. Hope to work with Misha again on our next BMW transaction.😁 More

by RSPOSTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Crnkovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Kwon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everardo Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Cahill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

BMW of Monterey responded

It's great to hear that Misha was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of Monterey! Sincerely Rick Lollar Service Manager

Helpful
April 13, 2024

The dealership is very customer-oriented. I really like my service manager, Chris Almeida, who explains everything clearly and answers all my questions. He and all the employees are consis More

by JOAN.KELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
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Apr 13, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review, Joan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Chris here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. We're always happy to help. Sincerely Rick Lollar Service Manager

Helpful
April 10, 2024

Great service. Mike always there to help and assist you. Always looking for specials to help you. More

by cokis_8919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

Helpful
April 10, 2024

Kept informed on work progress. When projection longer than anticipated they provided a loaner vehicle in the same class as mine More

by cthor92422
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
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Apr 11, 2024 -

BMW of Monterey responded

Thank you so much for your kind words for Chris, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

Helpful
April 08, 2024

Great parts/ service professional reliability you can count on! Extremely knowledgeable and also sent updates. More

by MARLANDSTEEPLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

Helpful
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