BMW of Monterey - Service Center

The sales rep was great. No pressure. Let us take the car out a couple times. This rating is for the sales dept not the Service Center. We haven't used the service center yet No pressure. Let us take the car out a couple times. This rating is for the sales dept not the Service Center. We haven't used the service center yet but they seemed to do a nice job of getting the car to feel like new, and it's a 2018. Also, our e-car guru was great. Very patient and super helpful. He spent an hour and a half going over all the bells and whistles in the car. More

Hi what to say about my experience at Monterey bmw wasn’t a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the b a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the body was worse than before I brought it back a second time even worse now looks like they used a buffer on it now even chrome molding around window is scraped up from them.brakes on car sound very bad 2 times bringing back to the shop they decide to resurface the rotors and did not change the pads now they are very noisy again it appears that they are very happy when you purchase a car from them then the relationship is over. This entire experience has been an awful one . I would like to add that the finance department was very rude. I previously had a review on here removed it because Rick wanted a chance at taking care of this sorry but none of the problems are fixed,they are worse noisy brakes just like before paint is worse than before looks like detail department got out of hand with buffing now car has swirls worse than ever. More

Excellent customer service. The woman that worked with me (sorry I do not remember her name) was excellent. Arranged for an Uber to take me home. The woman that worked with me (sorry I do not remember her name) was excellent. Arranged for an Uber to take me home. More

Friendly, organized and efficient. BMW of Monterey makes it easy to maintain your vehicle with very little hassle and while providing world class service. BMW of Monterey makes it easy to maintain your vehicle with very little hassle and while providing world class service. More

Fantastic car buying experience! John was knowledgeable and helpful, making the process smooth and hassle-free. Highly recommend! John was knowledgeable and helpful, making the process smooth and hassle-free. Highly recommend! More

I appreciate the promptness, services, and support of this BMW dealership. Everyone is helpful and courteous. this BMW dealership. Everyone is helpful and courteous. More

The BMW service center in Seaside staff is doing a fantastic job providing quality service to their customers. Erica works with a management team who knows what they are doing and I can say they excel fantastic job providing quality service to their customers. Erica works with a management team who knows what they are doing and I can say they excellent. More

Chris is excellent in his communication My car was brought in by my husband being out of town. Was able to be updated thru Chris text. Thanks to Chris in service dept. brought in by my husband being out of town. Was able to be updated thru Chris text. Thanks to Chris in service dept. More

All went very smooth and good, on time with nice reports on what has been done on my car, on what has been done on my car, More