BMW of Mountain View

Easy scheduling of regular service appts over the phone and received service loaner as requested. However, service loaner given had quite extensive interior fabric as well as instrument panel glass damage and received service loaner as requested. However, service loaner given had quite extensive interior fabric as well as instrument panel glass damage. Even though this was noted by the loaner technician upon walk through, would have been nice to receive a vehicle that didn't have such extreme damage as I needed to use to pick up kids, etc. Upon return and pick up, noticed that complimentary car wash was not performed as indicated on the pick up slip. Will call the service advisor next time in advance of returning to the dealership. More

Excellent customer service. From the moment I dropped my car to the time I picked up. I am very please and happy with Mark Sleiman, he helps me with professionalism. From the moment I dropped my car to the time I picked up. I am very please and happy with Mark Sleiman, he helps me with professionalism. More

Scheduling a service visit was quick and easy. I also got a loaner car after I dropped off my vehicle. Excellent service. Timely delivery. I also got a loaner car after I dropped off my vehicle. Excellent service. Timely delivery. More

My experience at BMW Mountain View was excellent, Branden was great at communicating on the progress of my car and I had almost no hassle getting my car taken care of. There was only an incident where I made was great at communicating on the progress of my car and I had almost no hassle getting my car taken care of. There was only an incident where I made an appointment and even though I had a confirmation they said I had nothing scheduled. I understand this isn't Branden's fault and he was still able to get me a loaner for the end of that same day and saved me another day taking time off of work. The process of getting a loaner was also very quick and easy. I would definitely come back! More

I always get my BMW serviced at the BMW of Mountain View and that is because I trust Wayne Hong. Wayne is an incredible Service advisor who looks out for you and your car. He makes the right recommendations and that is because I trust Wayne Hong. Wayne is an incredible Service advisor who looks out for you and your car. He makes the right recommendations and takes the time to explain the little details. I trust my car with Wayne and BMW of Mountain View. More

I had great experience when I visited BMW of Mountain View. this time Marc Nappi was my service advisor and he was very friendly. I hope to meet him next time. View. this time Marc Nappi was my service advisor and he was very friendly. I hope to meet him next time. More

I always have a great experience whenever I visit BMW of Mountain View. This time "Kyle Ossello" was my service advisor and he was really friendly and quick. There was an additional repair required on my ca Mountain View. This time "Kyle Ossello" was my service advisor and he was really friendly and quick. There was an additional repair required on my car and he really explained the various options available so that I can choose the most economical one. I would recommend him. More

I was pleased with the professional and prompt service. I always feel comfortable when I bring my old BMW for any repair. I trust them . I always feel comfortable when I bring my old BMW for any repair. I trust them . More

I have purchased 2 vehicles from this dealership. I am absolutely satisfied with all aspects of this dealership and am looking forward to working with them next year on next years purchase I am absolutely satisfied with all aspects of this dealership and am looking forward to working with them next year on next years purchase More

I am generally satisfied with doing car service at BMW of Mountain View. The customer service has been great. Mountain View. The customer service has been great. More