BMW of Mountain View

Wayne Hong is very nice advisor he is great service i recommend him if any body needs service looking for Wayne Hong recommend him if any body needs service looking for Wayne Hong More

My sales rep Woody is helpful but the dealer as a whole is a mess. The vehicle got a flat tire before I could drive it home and they said it would be ready by the next day. I reschedule everything for the is a mess. The vehicle got a flat tire before I could drive it home and they said it would be ready by the next day. I reschedule everything for the next day and they told me they don't have the tire and asked me to wait for another 3 days. I waited and came at the time that they said it would be ready and still waited for more than an hour there. As a customer, I never felt my time is well respected and they never offered any compensations. More

Daniel Martinez is an excellent communicator and a very compassionate and knowledgeable service rep. I prefer to work with him whenever possible for all future appointments. compassionate and knowledgeable service rep. I prefer to work with him whenever possible for all future appointments. More

Jesus has been very supportive on my needs from day 1 of our transaction. His after sales support has also been excellent! our transaction. His after sales support has also been excellent! More

Waync Hong, the service rep, was great! He explained and answered all my questions regarding my car. However, I am disappointed with the post service call where my car was not being was He explained and answered all my questions regarding my car. However, I am disappointed with the post service call where my car was not being washed. It is little thing like this that makes the service call not 100% satisfactory even if the service rep was excellent! More

Not at all happy. Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no on Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no one bothered to call me back. Worst ever service experience. More

I walked in and they helped me right away. I didn’t feel any hassle and they answered all my questions. Would recommend to get your next car here! I didn’t feel any hassle and they answered all my questions. Would recommend to get your next car here! More

I received excellent service from multiple service agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyl agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyle when I picked up my vehicle later in the week. More

The sales Rep Mac was super friendly, patient, capable, not only explained the car in every detail, but also managed to place my order quickly and followed up to make sure it's delivered on time. not only explained the car in every detail, but also managed to place my order quickly and followed up to make sure it's delivered on time. More

I was in and out quickly as promised. Leo was awesome and truthful. He's the best. Leo was awesome and truthful. He's the best. More