BMW of North Haven
North Haven, CT
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I have had a BMW for 15 years. Last week was the first time I had ever gone to BMW of North Haven. The entire process from making an appointment to leaving in my clean, just washed Last week was the first time I had ever gone to BMW of North Haven. The entire process from making an appointment to leaving in my clean, just washed and vacuumed car (they even washed my rubber floor mats!!) was easy and pleasant. I was very impressed when I arrived at the service center. I drove up to a very large (fits 6 cars) bright, clean garage with glass garage doors and I didn’t have to wait or even get out of my car because I was met by a courteous service man who opened the garage doors, directed me in, greeted me by name (remember this is the first time I had ever been here) and promptly checked my car in for a routine oil change. The waiting area was clean and bright as well and the wait time for the service to be completed was appropriate. I was also kept informed of the status of my car while I waited. Everyone I interacted with was courteous, helpful and pleasant to work with. I am wondering what took me so long to find them! Thank you for the job well done. I hope it is safe to assume that my future visits to BMW of North Haven will continue to be of this caliber. More
They are very friendly, informative and are well organized. I always get in and out quickly when I have to drop off my car. The loaner is always ready to go too. They are very polite and keep me inf organized. I always get in and out quickly when I have to drop off my car. The loaner is always ready to go too. They are very polite and keep me informed of their findings throughout the day. They are the best service center my husband and I have ever had. More
The person I Spoke with in the phone was very helpful and guided me through using Roadside Assistance. She took all information and was very thorough. Nick was very professional and kept me updated on my and guided me through using Roadside Assistance. She took all information and was very thorough. Nick was very professional and kept me updated on my car. Was not happy your service center is not open on Saturday. Other than that I had a very positive experience. More
I used this dealership since 2016 after being dissatisfied with the dealership in Hartford. Even when warrentee issues were not solved the first time, they kept at it until they were solved. dissatisfied with the dealership in Hartford. Even when warrentee issues were not solved the first time, they kept at it until they were solved. More
Incorrect diagnosis of issue. Had to bring in car twice to get it fixed . Whatever was done in the first visit was not needed. Waste of money, time . Back seats were dirty _ Had to bring in car twice to get it fixed . Whatever was done in the first visit was not needed. Waste of money, time . Back seats were dirty _ looked like a pet was left there - mud on seat and back of front seat. Terrible More
Helen was a pleasure to work with! Ultimately, I did not buy an ‘ultimate driving machine’ however because of working with Ellen I would definitely consider going back in the future, j Ultimately, I did not buy an ‘ultimate driving machine’ however because of working with Ellen I would definitely consider going back in the future, just because of my experience with her! I will most definitely refer friends and family who may be in the market for a vehicle to Ellen/BMW of North Haven. Very professional and knowledgeable. A clear W on your team! More