BMW of North Haven

Excellent customer service. Chris is a really good person. He helped me to get my car. Chris is a really good person. He helped me to get my car. More

They don’t take your issues seriously. Have brand new car with significant paint chips- claim normal wear-and-tear. It’s has only been 5 months- can only imagine what the paint will look l Have brand new car with significant paint chips- claim normal wear-and-tear. It’s has only been 5 months- can only imagine what the paint will look like in the next 5 months with BMW’s “normal wear-and-tear”. More

Very professional organization had to go through seven people to drop off my car for two recalls. Did not get answers to requests for cost for two service on car. people to drop off my car for two recalls. Did not get answers to requests for cost for two service on car. More

Excellent service The car service provided was exceptional - the staff was courteous. Highly satisfied with the overall experience! exceptional - the staff was courteous. Highly satisfied with the overall experience! More

Courteous professional service. Easy to schedule, prompt shuttle service. Easy drop off and pick up Easy to schedule, prompt shuttle service. Easy drop off and pick up More

VERY responsive dealership. Basel and Vinny are professionals who know their products. I highly recommend this dealership to anyone who is interested in a new or used BMW. Th Basel and Vinny are professionals who know their products. I highly recommend this dealership to anyone who is interested in a new or used BMW. Thank you BMW of North Haven. More

By far the worst experience at a car dealer I have ever had. I would strongly advise anyone who values their vehicle to stay away. My car was damaged on 2 separate occasions following warranty being denied had. I would strongly advise anyone who values their vehicle to stay away. My car was damaged on 2 separate occasions following warranty being denied under the N63TU class action suit after being proven multiple times "by BMW directly". The car was sent to their body shop where it appears a toddler attempted the repairs. After I brought the incredibly poor repairs to their attention I was told that was as good as it was going to be because they were "only responsible for a repair which is what I got". I suppose I can blame the wheel repair on dent wizard as they performed it, but the repairs should have been inspected by the dealership before it was returned to me as the service manager promised that they would do. They left tape lines, poor prep and mismatched color on a brand new wheel damaged on BMWs test drive. Pretty on par with the quality of repairs to the bumper, but not so much the lack of repairs to the scratch they put in the passenger fender. I understand when issues arise, but there is absolutely no excuse for such sub par repairs after the car was damaged in their possession, and to attempt to justify the lack of quality is outrageous, and pathetic from a BMW dealership. More

By far the worst experience at a car dealer I have ever had. I would strongly advise anyone who values their vehicle to stay away. My car was damaged on 2 separate occasions following warranty being denied had. I would strongly advise anyone who values their vehicle to stay away. My car was damaged on 2 separate occasions following warranty being denied under the N63TU class action suit after being proven multiple times "by BMW directly". The car was sent to their body shop where it appears a toddler attempted the repairs. After I brought the incredibly poor repairs to their attention I was told that was as good as it was going to be because they were "only responsible for a repair which is what I got". I suppose I can blame the wheel repair on dent wizard as they performed it, but the repairs should have been inspected by the dealership before it was returned to me as the service manager promised that they would do. They left tape lines, poor prep and mismatched color on a brand new wheel damaged on BMWs test drive. Pretty on par with the quality of repairs to the bumper, but not so much the lack of repairs to the scratch they put in the passenger fender. I understand when issues arise, but there is absolutely no excuse for such sub par repairs after the car was damaged in their possession, and to attempt to justify the lack of quality is outrageous, and pathetic from a BMW dealership. More

Staff were all accommodating and professional. Would recommend purchasing a car from this dealership. Overall a positive experience. Would recommend purchasing a car from this dealership. Overall a positive experience. More

Excellent service and follow through. tackled all the problems that I submitted and very professional about it. Highly recommend. tackled all the problems that I submitted and very professional about it. Highly recommend. More