BMW of Norwood

This guy was a complete gentleman and very knowledgeable when it came to the cars. I am pleased with my purchase and look forward to doing business with Mr. Essor in the very near future. I will have no when it came to the cars. I am pleased with my purchase and look forward to doing business with Mr. Essor in the very near future. I will have no problem recommending my friends to visit the dealership and also doing business with Mr. Essor. Thanks for everything. More

It was a great to work with this team from the minute i get to their door to sales to finish all paper work , perfect customer service ... great experience with the sale person to a financial people get to their door to sales to finish all paper work , perfect customer service ... great experience with the sale person to a financial people dealing with the paper work and with great service at the end . Great to feel like that when you deal with sales people . More

I recently purchased a 2006 BMW 330xi and am extremely happy with the overall experience. I went in expecting to get a 325xi and ended up with a nicer car at a better price! My sales person Patty Majeski happy with the overall experience. I went in expecting to get a 325xi and ended up with a nicer car at a better price! My sales person Patty Majeski continually went above & beyond to satisfy my needs and ensured that the overall experience was pleasant. Even after 6 tireless hours of negotiating, Patty was patient and willing to do whatever it took to get the deal done. I've had several cars in the past, but the experience at BMW Gallery of Norwood was exceptional and I would truly recommend both the dealership and Patty to anyone who was looking for first class service. More

I went to the dealership with the intention of purchasing a 335xi within the week. We dealt with an employee who seemed very friendly but clearly had no authority to make a deal. He quoted us a price, then a 335xi within the week. We dealt with an employee who seemed very friendly but clearly had no authority to make a deal. He quoted us a price, then tried to back out of the quote the next day. He was supposed to get back to us but never did. BMW lost a sale, and I would not return to this dealership. There are many other cars out there equal to or better than the BMW, I'll just move along to a dealership that cares. More

This is the 2nd BMW i have purchased, have worked with Kevin for a number of years and I now consider him a good friend. Kevin has recently relocated to the BMW Gallery of Norwood from Norwell, I live in Kevin for a number of years and I now consider him a good friend. Kevin has recently relocated to the BMW Gallery of Norwood from Norwell, I live in Weymouth (1 mile form Norwell Gallery) and have decided to travel to Norwood for any purchase and or service issues with my BMW’s. The reason I will travel out of my way is very simple, for the great service that Kevin and his team provides……highly recommend this great Team! More

I called to set up a service appointment for my '95 325i. The first time I selected the extension for service and got the appointment center, they transfered me to service and I reached someone's voicemail. The first time I selected the extension for service and got the appointment center, they transfered me to service and I reached someone's voicemail. I called back in 15 minutes, selected the extension for service again, got the appointment center, asked to make an appointment for service, was given attitude "oh, you want service". I was transfered about 5 times before I finally got someone in the service department, gave her all my information, finally told her my model car and was told "oh, we don't service 95s" I asked if she was serious and she told me that they don't service 95s or older. The Gallery just lost a potential sale when its time for me to purchase a new BMW. More

I just purchased my second BMW from the BMW Gallery of Norwood. Overall, I am very pleased with this dealership. The pricing is reasonable; however, I'm also fond of their service department. Although Norwood. Overall, I am very pleased with this dealership. The pricing is reasonable; however, I'm also fond of their service department. Although they have made a few minor mistakes, my service Advisor, Kim, handled them with the utmost professionalism. Having had horrible experiences with Chambers, taking the trip to Norwood is well worth the savings of mental anguish. Moreover, for those servicing an older BMW, the labor rate in Norwood is a fraction of that in the immediate Boston area. More

Mr. Collins, The previous cellular phone conversation Mr. Collins, The previous cellular phone conversation with David was very simple! I informed David that I had (6) copies of similar 2004 BMW 645C Mr. Collins, The previous cellular phone conversation with David was very simple! I informed David that I had (6) copies of similar 2004 BMW 645CI's with same miles priced at $54,000. David replied," O.K." I then informed David that I viewed one of the six vehicles at Trans Atlantic Motors located in Hyannis, MA. I also told him that I discussed this with them in person and they gave me a price of $52,000. I stated, "you may confirm this!" David's next response was, " Want to buy my car for $52,000 ?" I stated, yes I would consider this. In any event, you mentioned that you would speak to your manager and take another look to see if there was any room to satisfy us both. I will wait for your response. ***AS OF THIS DATE I NEVER RECEIVED A RESPONSE! ALSO NOTICED THE VEHICLE WAS NOT FOR SALE ANYMORE???*** WOULD NOT RECOMMEND!!! More

I was able to arrange same day service for a routine maintenance service. It take a few times of phone tag to actually connect with a service agent. Instead of having you hold for the next available o maintenance service. It take a few times of phone tag to actually connect with a service agent. Instead of having you hold for the next available operator, the receptionist, just drops you into an agent's voicemail. The agent did call back quickly, but as with anyone's voicemail, you don't feel like you are going to be taken care of at the start. There is a large waiting area with vending, a TV and desks, which makes waiting easier. Overall, the service was good. More

Brought my M3 in for a routine inspection II and an inner fender skirt that was rubbing on the tire when the wheel was turned to lock. I could get over them charging $30 plus for each spark plug (!@#@! they fender skirt that was rubbing on the tire when the wheel was turned to lock. I could get over them charging $30 plus for each spark plug (!@#@! they are under $5 at the local auto parts store) which worked out to be a $700 plus dollar tune up. I chalked that up to the "well, it's a BMW, you gotta pay for it" factor and llimped out to look at the car. The tech's fix for a rubbing inner fender skirt was to just put a self tapping sheet metal screw through the fender!! Instead of taking it apart and replacing the clips, like I asked, he just drilled into virgin sheet metal, leaving bare metal exposed. Not a good recipe for longevity given the salt used in these northeaster winters. I complained to the service manager, and he seemed to think it was a properly done repair. I don't think a vocational school dropout would have done such shoddy work. I then received a "well, you bought it used, what do you care" comment. I have also have had similarly rude experiences with their sales staff. Do yourself a favor and steer clear from this dealership. I would NEVER recommend them to anyone looking for a BMW. Make the drive to BMW of Peabody or Foreign Motors West. Even though this dealership is next door to my work, I would rather drive an hour out of my way than deal with these buffoons. More