BMW of Norwood

I always have a great experience at BMW of Norwood especially due to the phenomenal service from Anabel who’s my service advisor. Anabel is a great communicator, extremely professional and always have especially due to the phenomenal service from Anabel who’s my service advisor. Anabel is a great communicator, extremely professional and always have a solution. More

Awesome customer service is great time waiting is efficient tech are great thank you for your service efficient tech are great thank you for your service More

Service advisor Hayk Davtyan was communicative, available and informative. Service was thorough and comprehensive. Great team! and informative. Service was thorough and comprehensive. Great team! More

I was in the area so I called in to make an appointment for an oil change and an inspection sticker. They quoted me $100 on the phone and they knew what car I was driving. I got to the dealership and they for an oil change and an inspection sticker. They quoted me $100 on the phone and they knew what car I was driving. I got to the dealership and they told me that it was triple the cost so I said that is not what I was quoted on the phone but the service advisor gave me a reasonable quote of $129. Car went in for almost 2 hours. Service advisor came out stating there was a nail in the tire and would not patch it, but only replace the tire. I said just leave it and I will have it patched as I have done so many other times with run flats and never had an issue. I now believe that that was done just trying to make up some money on the loss of the oil change quote. I took it to another garage right away and none of the tires had a nail. I called twice and left voicemails with no response. Just poor service, never received the inspection sticker and I was told by locals that I should have never gone there in the first place. We have purchased many BMWs from Norwood and Norwell over the years and it’s unfortunate that this is how BMW service operates and has a reputation for it. More

Went in at 2:30 appointment for an oil change. Was there until 5:45pm and learned there was a multi point inspection done to upsell services I didn't ask about. Very disappointing Was there until 5:45pm and learned there was a multi point inspection done to upsell services I didn't ask about. Very disappointing More

Took me same day and solved all my problems so it was safe to drive into my vacation week. safe to drive into my vacation week. More

The dealership was state of the art, clean, and all employees were courteous, helpful, and very professional. employees were courteous, helpful, and very professional. More

Great service from the time I drove in and handed off my car to my customer service rep, hot coffee, and welcoming waiting area. Got me on my way in time for my next appointment. car to my customer service rep, hot coffee, and welcoming waiting area. Got me on my way in time for my next appointment. More

Thanks, for the Excellent communication with Service Adviser Daniel Drinkwater, and a special thanks to Pete BMW specialist. Great team very honest and knowledgeable, I had a wonderful experience with Adviser Daniel Drinkwater, and a special thanks to Pete BMW specialist. Great team very honest and knowledgeable, I had a wonderful experience with BMW service department. My old vehicle 2013 X3, with 103000M runs, like NEW!!! Very Happy Customer More

Anna, is the best service advisor I've had at this dealership. She is a pleasure to work with. dealership. She is a pleasure to work with. More