BMW of Norwood

Great responsiveness, quality of service and communication. Carlos was an excellent service advisor. Easy drop off and pickup. communication. Carlos was an excellent service advisor. Easy drop off and pickup. More

Service Advisor was great, helpful and knowledgeable. Great communication skills, not pushy, explained what to expect through the process. Great communication skills, not pushy, explained what to expect through the process. More

They were great Very helpful, got me the car that I wanted and made the whole process easy wanted and made the whole process easy More

Amazing experience, no pressure, friendly staff. Best car buying experience I have had, would highly recommend Best car buying experience I have had, would highly recommend More

Great dealership! I was able to make a same day appointment and everyone I encountered was incredibly friendly and helpful. They made the process so smooth. I would de I was able to make a same day appointment and everyone I encountered was incredibly friendly and helpful. They made the process so smooth. I would definitely buy from there again. More

Everything went very smoothly and the dealership staff was very friendly. I really like the effort and efficiency to get my car in the best condition. Thank you! was very friendly. I really like the effort and efficiency to get my car in the best condition. Thank you! More

Carlos is always professional and goes the extra mile! I wouldn't bring my cars anywhere else! I wouldn't bring my cars anywhere else! More

Service was very attentive from first call to completion. Communication was very good. Service advisor Melvin took the time to explain situation. Car was ready(and clean) when expected. Communication was very good. Service advisor Melvin took the time to explain situation. Car was ready(and clean) when expected. More

I took my car to the dealership for vibration issues. The first time it was with the dealership for more than a week, when I pick it up, it was not fully fixed due to mix up and the fact that the person The first time it was with the dealership for more than a week, when I pick it up, it was not fully fixed due to mix up and the fact that the person covering did not know what the issue was. I took back and despite emphaszing what the problem was last time the car was not fully fixed and was returned to me. I took to the car to another BMW service center and they found that the same issue exists. I contacted the dealer and Dan Drinkwater was very unprofessional, rude, and defensive on the phone and claimed that I damaged the car between the time it was picked and it was inspected at the other center. He was sarcastic and dismissive without even checking the issue. This is after he ignored my text and the report from the other center for a few days until I had to call him. He also claimed that he does not trust the other official BMW service center! This is the worst I have experienced at Norwood BMW service center ever. More

Manny and junior both, was very friendly and extremely knowledgeable. I loved my BMW experience. knowledgeable. I loved my BMW experience. More