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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,844 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,844 reviews

July 16, 2026

Jenny was fantastic, she kept me up to date through the process of my visit. Work was done well and quickly Thank you More

by lisaclairecoughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Diaz
Report | Print
Jul 17, 2026 -

BMW of Norwood responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2026

Great service… straight forward. All are very helpful, specially Hyak . Very easy process. Would recommend highly More

by Rkazwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hyak
Report | Print
Jul 15, 2026 -

BMW of Norwood responded

Hi, we are so happy to read such a great review about BMW of Norwood! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2026

Excellent service department. Teresa Mullen and Jenny Haskett are true professionals, and extremely knowledgeable about my vehicles More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen and Jenny Haskett
Report | Print
Jul 14, 2026 -

BMW of Norwood responded

Hi Alex, we're happy you found Teresa and Jenny to be so supportive during your experience here at BMW of Norwood. We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2026

Great service in a timely manner. All were very friendly and polite. Dan was especially exceptional in making sure we were taken care of. I give a 5 star for sure! More

by oriente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the service dept…exceptional!, Alex Archer, Natasha Diaz
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Jul 10, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2026

Exceptional customer service and good communication throughout service repair. Also provided video and explanation of services needed. More

by Mlevitz0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jul 09, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

July 03, 2026

On a busy Friday the work was done on time and at the price quoted, More

by Collins.William.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Drinkwater
Report | Print
Jul 05, 2026 -

BMW of Norwood responded

Hi, your satisfaction is our top priority. We hope you have a great day!

June 28, 2026

Easy to schedule through BMW app. Brought lead tech out to answer questions. Treated me with respect and transparency. More

by geoffmertes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in Service was professional and helpful
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Jun 29, 2026 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 28, 2026

Very nice job, excellent work, and nice people work there, my first time there and I like it😊 More

by Suzannaho1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Diaz
Report | Print
Jun 29, 2026 -

BMW of Norwood responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2026

I had a scratch on my tire, and they replaced the wheel but neglected the rim scratch. Despite waiting 3.5 hours, the service advisor was sincere and work hard to attempt for the tire replacement to be cov More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jun 29, 2026 -

BMW of Norwood responded

Thank you for sharing your feedback. We're glad to hear your Service Advisor worked diligently to help obtain coverage for your tire replacement through your Tire & Wheel Protection Plan. At the same time, we're sorry to learn that the scratch on your wheel was not addressed and that your visit took longer than expected. We understand how frustrating that can be. We'd appreciate the opportunity to review your visit and discuss the condition of the wheel with you. Please contact our Service Manager at tmullen@Group1Auto.com at your convenience so we can work toward a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience.

June 27, 2026

Worst experience at this dealership. This dealership is full of arrogant and unhelpful service advisors and cashiers. I have three BMW vehicles and have been loyal To this brand fo More

by Francisco Reynoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anabel Guerrero
Report | Print
Jun 29, 2026 -

BMW of Norwood responded

Thank you for taking the time to share your feedback. We're sorry to learn that your recent visit did not leave you with the level of service you expected. While our records indicate this was your first service visit with our dealership, we understand that your impression of our team is important, and we're disappointed to learn that you felt our staff was unhelpful or discourteous. Providing a welcoming and professional experience to every guest aligns with our core values. We'd appreciate the opportunity to learn more about what happened and see if there's anything we can do to address your concerns. Please contact our Service Manager at tmullen@Group1Auto.com at your convenience. We value your feedback and hope you'll consider giving us another opportunity.

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