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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,055 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,055 reviews

May 14, 2024

Friendly, fast, and professional service. They were able to get me in last minute when I had an unexpected repair RJ in the service department goes above and beyond… Highly recommend. More

by Chrisbritt83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas RJ Daugherty
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May 17, 2024 -

BMW of Norwood responded

We're thrilled to hear about your positive experience and the excellent assistance provided by RJ. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

Helpful
May 13, 2024

I brought my car in for service on Saturday. Spoke with someone (I forget his name) regarding the service I needed. He was VERY nice and honest. He answered any questions I had. I would highly r More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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May 16, 2024 -

BMW of Norwood responded

You're welcome! It's great to hear that you had a positive experience with our service and that the person you spoke with was very nice, honest, and helpful. Thank you for choosing us!

Helpful
May 12, 2024

They do excellent work and they are so nice and friendly I come here all the time More

by BMW Enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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May 16, 2024 -

BMW of Norwood responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 10, 2024

Great service department staff from top to bottom. Excellent service for a major cooling line replacement completed yesterday. The vehicle was delivered on time with no surprise. I assess dealerships More

by Oumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leanne Rattey, Teresa Mullen
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May 14, 2024 -

BMW of Norwood responded

We're thrilled to hear that you had such a positive experience with our service department, especially with the major cooling line replacement! Delivering your vehicle on time and without any surprises is always our goal, and we're glad we could meet your expectations. Thank you for your loyalty over the past 15 years and for recognizing the quality of our service department. We truly appreciate your recommendation and look forward to continuing to provide excellent service for many more years to come!

Helpful
May 07, 2024

Easy sit to make appointments Excellent service on Arrival Very professional meeting with BMW rep asking the write questions and inquiring about issues with car Identifying recalls on the car Prov More

by BMW330e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Dumas, Carlos Vasquez
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May 09, 2024 -

BMW of Norwood responded

We are thrilled you had an excellent experience with BMW of Norwood! From making appointments easily to receiving excellent service upon arrival, meeting with a professional BMW representative who asked the right questions and inquired about issues with your car, identifying recalls, providing transportation to and from the dealership, explaining findings during an extensive check, and offering reasonable costs and discounts. We're glad to hear it was a positive experience, and we look forward to serving you again in the future!

Helpful
May 07, 2024

Service advisor Hayk was great and communicated well with me over the phone or text. More

by arian panariti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleksandr Banar
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May 08, 2024 -

BMW of Norwood responded

We're delighted to learn about your positive experience and the great assistance provided by Hayk! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 07, 2024

Clean and spacious. Easy to get the car into the bay and get signed up. Ne loaner vehicle available which is very disappointing. Service advisor was great. More

by arian panariti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hyak Davtyan
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May 08, 2024 -

BMW of Norwood responded

It's great to hear your overall experience at BMW of Norwood was positive, with the service area being clean and spacious, making it easy to get your car serviced. Unfortunately, a loaner vehicle wasn't available, but it's great to hear that your service advisor was helpful. Thank you for choosing us!

Helpful
May 04, 2024

I’ve been a customer since 2016. Dan D in service is the best, very knowledgeable and great to work with. More

by aaleofanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater, Carlos Vasquez
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May 08, 2024 -

BMW of Norwood responded

We're thrilled to have had you as a loyal customer since 2016! It's great to hear that Dan in service has consistently provided excellent service and is a pleasure to work with. We appreciate your kind words and look forward to continuing to serve you for many more years to come!

Helpful
May 02, 2024

Really friendly stuff, professional sales experts. And they really tried to help me get the car I wanted! More

by Gavin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Yousif, Adrian Pirvu, Kyle Macdonald, Junior Rodriguez
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May 04, 2024 -

BMW of Norwood responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
May 02, 2024

Jamie took care of me beautifully. She arranged a Lyft service to go home, when my car was ready, she called me and arranged another Lyft service for me to return to the dealership. Sh More

by ahsenoneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
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May 07, 2024 -

BMW of Norwood responded

It sounds like Jamie provided excellent service and took great care of you during your dealership visit! Arranging Lyft services, keeping you informed about your car's services, and ensuring a smooth process are all signs of a dedicated and attentive team member. Safe travels!

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