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BMW of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
817 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here. This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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5145 SW College Rd.

Ocala, FL

34474

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Showing 817 reviews

July 27, 2024

I've been a customer of BMW Ocala since 2019. My service manager Brent always provides exceptional customer service and I couldn't be more satisfied. I recently purchased my new 2024 530i BMW. K More

by raboat57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

BMW of Ocala responded

Thank you so much for your continued trust and support since 2019! We're thrilled to hear that Brent has consistently provided exceptional service and that your recent experience with Kevin and the online design process for your 2024 530i was so positive. It’s wonderful to know that our team’s efforts have exceeded your expectations. If there's anything else we can do for you, please don’t hesitate to reach out. Enjoy your new BMW, and we look forward to serving you again!

July 26, 2024

First class service! Very professional! Robert B. goes above and beyond to help us. Kudos to BMW of Ocala. More

by megeorge17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

BMW of Ocala responded

Thank you so much for your fantastic review! We’re delighted to hear that you experienced first-class service and that Robert went above and beyond to assist you. Your kind words mean a lot to us, and we’ll be sure to pass along your kudos to Robert and the team. If there’s anything else we can do for you, please don’t hesitate to let us know.

July 26, 2024

Best BMW dealership in Central Florida. The staff is courteous and professional, please ask for Robert Czaaklicki (Service Manager) he's the best. More

by KoolHeat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for the fantastic review! We’re delighted to hear that you had a great experience with us and that our staff, especially Robert, made a positive impression. Your recommendation means a lot to us, and we’ll make sure to pass along your praise to Robert. If you need anything else, we’re here to help!

July 26, 2024

Service was excellent and timely. Waiting area was comfortable with water, cofee and other refreshments. Snacks and fruit available. Service advisor was clear about cost and servic More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We’re glad to hear that you found our service to be excellent and timely, and that you enjoyed the amenities in our waiting area. It’s great to know that our service advisor communicated clearly about costs and services. If you have any further questions or need additional assistance, feel free to reach out. We look forward to serving you again!

July 26, 2024

Always accommodating They give you a clear understanding of what’s happening and a very quick with repairs. A loaner car is also provided. More

by Krystian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

BMW of Ocala responded

Thank you for your kind words! We’re glad to hear that our team was accommodating and kept you informed throughout the process. It’s great to know that the quick repairs and loaner car made your experience smoother. If you need anything else or have further feedback, feel free to reach out. We’re here to help!

July 26, 2024

I worked with Sheik Bakash and he was Excellent. Very professional, knowledgeable, helpful and friendly. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We’re thrilled to hear that Sheik provided you with such a professional, knowledgeable, and friendly experience. Your satisfaction is incredibly important to us, and we’ll be sure to share your kind words with Sheik. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!

July 26, 2024

Everyone is very friendly and helpful; my car was clean and pristine when I picked it up! Very happy with this dealership! More

by proesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your great review! We’re delighted to hear that you found our team friendly and helpful, and that your car was returned to you in pristine condition. Your satisfaction is our top priority, and we’re thrilled you had a positive experience with us. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again!

July 26, 2024

My experience at BMW of Ocala was great! ! Jesse was amazing. He went above and beyond to make sure I drove away as a happy customer. I highly recommend taking a trip to this spot and ask More

by Noelle Khan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Utarid
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Jul 29, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We’re thrilled to hear that Jesse made such a positive impact on your experience. Your recommendation means a lot to us, and we’ll make sure Jesse knows how much his efforts were appreciated. If you have any more needs or questions, don’t hesitate to reach out. Safe travels and enjoy your new ride!

July 25, 2024

Very professional, friendly and pleasant team from greeters to sales to those trained on software/equipment. Great experience. Would highly recommend. More

by Joann & David Escott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Moncada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Estrada
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Jul 29, 2024 -

BMW of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team from start to finish. Your recommendation means a lot to us, and we’re grateful for your support. If you need anything else or have any further feedback, don’t hesitate to reach out!

July 24, 2024

Great service with a great team! Thanks for getting me in for same day service. More

by dianabergeron15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that we could accommodate your same-day service needs. We look forward to serving you again in the future!

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