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BMW of Orland Park

Orland Park, IL

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Employees
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Vehicles
4.6
1,805 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,805 reviews

February 29, 2024

We purchased four new tires yesterday and now my tire pressure is on. The service man asked me to fill it up. No, thank you that means something is wrong with the tire. The tire should be replaced. We pa More

by COZZOLINO.ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 11, 2024 -

BMW of Orland Park responded

Angel, I'm sorry to hear about the issue with your new tires. I understand how frustrating this must be for you, especially after just completing your purchase. If you're available, I'd be happy to look into this further with you to ensure everything is as it should be with your vehicle. Please reach out to me directly using the number I've included below. Thank you, Brian Coster - Service Manager 708-460-4545

February 29, 2024

Friendly and knowledgeable; resulting in a very pleasant experience. All of the service advisors were friendly. More

by MZLADYJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas in Service
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Feb 29, 2024 -

BMW of Orland Park responded

We're delighted to know you had a pleasant experience with our team at BMW of Orland Park. Thanks for highlighting their friendliness and knowledge!

February 28, 2024

Great Experience! Even under construction everything was smooth and timely. Will continue servicing with them. Manager Brian even came to make sure I was getting taken More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coster
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Feb 28, 2024 -

BMW of Orland Park responded

Dan, we're glad to know your experience at BMW of Orland Park was smooth even during our construction phase. It's great that Brian and the team ensured you were well taken care of! We look forward to continuing to support you!

February 28, 2024

This dealership has excellent customer service! They were able to help me out with anything I needed. I specifically was very pleased with the great customer service Jason provided! More

by PRISCILLA.SOPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason J.
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Feb 28, 2024 -

BMW of Orland Park responded

Priscilla - We're delighted to know you had an excellent experience at BMW of Orland Park! It's great that Jason was able to assist with your needs. Thanks for the positive feedback and we hope to see you again soon!

February 28, 2024

They make up prices and lie about it. Never would ever bring my car to them again More

by Kiasimmons0
Recommend Dealer
No
Employees Worked With
Brain
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Apr 11, 2024 -

BMW of Orland Park responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I understand we've lost your business, but I'm concerned to see we've left the wrong impression and I'd like to address your experience with you directly. If you're willing to speak with me, please reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

February 28, 2024

I have been having my cars serviced at BMW of Orland Park for the past 3 or 4 years. Each time I visit, I am more and more impressed with their quality of service. More

by JACKIE_STEWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
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Feb 28, 2024 -

BMW of Orland Park responded

Jackie, it's great to know that you've been consistently impressed with the service at BMW of Orland Park over the years. We appreciate your loyalty and look forward to continuing our relationship!

February 27, 2024

Nick listened to our concerns and went to look at our car. He returned with suggestions. He was professional and knowledgeable about our hybrid. Nick is a valuable asset to BMW. More

by R.AUMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 27, 2024 -

BMW of Orland Park responded

We're glad to know Nick was able to assist you effectively at BMW of Orland Park. We appreciate your kind words and look forward to serving you again in the future!

February 27, 2024

Orland Park BMW always has excellent customer service! Their service Department in my opinion is the best around! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg, Chris Vosler
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Feb 27, 2024 -

BMW of Orland Park responded

Manny, we're so glad to know you've had excellent experiences with our service department at BMW of Orland Park. Thanks for your kind words and support!

February 27, 2024

I bought a car with a broken antenna. They don't want to fix it More

by ADAMHANDZEL1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

BMW of Orland Park responded

Adam - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

February 25, 2024

Unexpectedly great encounter with the Service Department. Corey was phenomenal dealing with my car insurance repair. More

by MADDMYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey S., Sherry
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Feb 26, 2024 -

BMW of Orland Park responded

It's great to know that Corey and our Service Department at BMW of Orland Park exceeded your expectations. Thanks for sharing your positive experience with us!

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