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BMW of Orland Park

Orland Park, IL

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Employees
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Vehicles
4.6
900 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 900 reviews

May 21, 2024

Took care of the service my X5 need in a timely manner. My advisor James Hatchett was a friendly total professional More

by PAULDI1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Helpful
May 21, 2024

Great service, professional staff. Disappointing to see a 3% service fee posting for using a credit card at the cashier and no wear else. Bought a new set of tires and would have brou More

by RJPETRIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
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May 21, 2024 -

BMW of Orland Park responded

RJ, thanks for your feedback. We're glad to know you found our service and staff professional at BMW of Orland Park. Your comment about the credit card fee is noted - we always aim to improve based on customer insights!

Helpful
May 19, 2024

The place is undergoing construction and a bit disorganized The waiting time was very very long More

by YASSERHUSSEINMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with the BMW of Orland Park team. We apologize for any delay and any inconveniences caused by our renovations. Yout review is appreciated and we do hope to assist you again when our facilities are completed!

Helpful
May 18, 2024

The experience of taking the car in was done efficiently, even though there were a lot of customers in line to get serviced. I felt like I was a priority. Everyone was professional and courteous. I even got More

by NELSON.B.SMITH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool
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May 20, 2024 -

BMW of Orland Park responded

Nelson, it's great to know that Richard and Sid made your experience at BMW of Orland Park a positive one. We appreciate you choosing us for your car maintenance needs and look forward to helping with future purchases!

Helpful
May 18, 2024

Thank you Corey for making everything simple very well appreciated. Hope you enjoy your gift More

by ABDULMOHAMMAD712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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May 20, 2024 -

BMW of Orland Park responded

We are glad to hear that Corey made your experience simple! We will pass along your kind words. Thanks for choosing BMW of Orland Park.

Helpful
May 17, 2024

Always excellent customer service and a top notch team. Highly recommend them and Dion!! You won’t be disappointed!! More

by michaelm2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

BMW of Orland Park responded

Michael, we're delighted to know you had an excellent experience with Dion and the rest of our team at BMW of Orland Park. Thanks for recommending us!

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May 17, 2024

Under construction but still gave the fastest service ever! And I’ve been coming for five years More

by sberrylove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 17, 2024 -

BMW of Orland Park responded

Thank you for this high-star rating of BMW of Orland Park! Have a lovely day!

Helpful
May 17, 2024

They didn’t fix my problem, my brakes still squeal. They didn’t communicate when I can come back to get them fixed. Very dissatisfied. More

by KAMBIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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May 17, 2024

I had a great experience at BMW Orland Park! Joe and Amir made sure that everything was perfect and went above and beyond to make sure that my car was exactly what I ordered. I’m loving my new More

by doniellakinsella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Abedrabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

BMW of Orland Park responded

Doniella, it's fantastic to know that Joe and Amir ensured you had a great experience at BMW of Orland Park. Enjoy your new 2025 X5!

Helpful
May 17, 2024

Great customer service. Service members was punctual and answered all my questions and returned my vehicle in a reasonable amount of time. More

by DENWILSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 20, 2024 -

BMW of Orland Park responded

We're delighted to know that you had a great experience with our team at BMW of Orland Park. Your feedback about punctuality and efficient service is much appreciated! Safe travels in your returned vehicle.

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