BMW of Orland Park

BMW of Orland Park responded

I'm sorry to read about your experience waiting for an update on your car. We strive to provide timely and efficient service, so it's disappointing that we missed the mark during your visit. I'd like to discuss this further with you and see how we can make things right - please feel free to reach out at any time. Thank you, Brian Coster - Service Manager - 708-460-4545

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to provide you with efficient and professional service. Thanks for your feedback!

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We appreciate your confidence in our service team. See you next time!

BMW of Orland Park responded

Donald, we're glad to know you had a great experience with our service department at BMW of Orland Park. We always aim for efficiency and top-notch customer care. Safe travels!

BMW of Orland Park responded

Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are pleased to hear that you found our service to be really good. We apologize if our choice of radio station for the day did not meet your expectations. We understand that music preferences can be highly subjective, and we aim to create an enjoyable atmosphere for all our customers. Your comment is valuable to us, and we will certainly take it into consideration as we work to improve our overall experience. Best Wishes, BMW Of Orland Park

WILBURROBINSON responded

I'm REALLY surprised if you haven't gotten any complaints about the music that was playing the day that I was at your dealership?!! I like good music and most types if it, but feel with the customers that were there that day (I would say that most of your customers are older than younger ones?) a song that repeated F--- word wasn't appropriate and was very surprised that your dealership would have that playing?!! I won't say that I don't swear at times, but to me that's not the place for music like that.

BMW of Orland Park responded

Thank you so much for taking the time to share your experience with our Hike service! We're thrilled to hear that you found our service to be great and convenient, especially for getting your vehicle to a service appointment while living in the city. We take pride in providing efficient and reliable service to our valued customers, and it's wonderful to know that we met your expectations. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you have any further feedback or if there's anything specific you'd like us to know about your experience, please don't hesitate to reach out. We're here to make your vehicle servicing as hassle-free as possible. Once again, thank you for choosing our Hike service, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We are truly sorry to hear about your recent experience with our service, and we understand your frustration. Your feedback is essential to us, and we want to address your concerns promptly. First and foremost, We apologize for the recurrence of the DSC malfunction light issue. This is certainly not the level of service we strive to provide, and we will investigate the matter thoroughly to ensure it is resolved correctly this time. Regarding the pricing and labor charges, we understand your concerns about transparency and affordability. We will review our pricing structure and ensure it aligns with industry standards. It's important to us that our customers feel they are getting fair value for the services they receive. As for the battery replacement and ground strap repair, we will investigate the specifics of the service to address any discrepancies. Our aim is to provide accurate and reasonable pricing for all our services. Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to resolve these issues. If you have any further questions or would like to discuss your experience in more detail, please feel free to contact our customer service team directly. Once again, I apologize for the inconvenience you've faced, and we are committed to ensuring your complete satisfaction with our service. Thank you for bringing this matter to our attention. Best Wishes, BMW Of Orland Park 708-460-4545

BMW of Orland Park responded

Thank you so much for sharing your positive feedback about your recent experience with us. We are delighted to hear that your transaction was excellent and smooth, and that our staff were friendly, professional, and cordial. Creating a great overall experience for our customers is always our goal, and we are thrilled that we were able to meet your expectations. Your kind words are a testament to the hard work and dedication of our team, and we will certainly pass along your appreciation to them. If you ever have any more feedback or if there is anything else we can do to enhance your future experiences with us, please do not hesitate to let us know. We value your input and are here to assist you. Thank you once again for choosing us, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We are genuinely sorry to hear about your frustrating experience with us. Your feedback is crucial to us, and we'd like to address your concerns. The pressure to upsell you into a new and expensive car is not the kind of experience we aim to create. We understand that each customer has unique preferences and budget constraints, and we should respect those choices. Your decision to find alternative services is understandable, and we respect your choice. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to our management team directly. We take your comments seriously and will use them to improve our customer service and communication practices. We appreciate your past support with your wife's BMW oil changes, and we regret that this experience has led to your decision to go elsewhere. Thank you for bringing this matter to our attention, and we wish you the best in your future automotive endeavors. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We are so glad that Nick and our team delivered a top-notch service experience! Thank you for choosing BMW of Orland Park and for sharing your positive feedback. Safe travels down the road!