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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,482 Reviews

1,482 Reviews of BMW of Orland Park - Service Center

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July 01, 2025

James is a great service rep. He was the only one assisted me after waiting 45 minutes for help More

by WALKERTRAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

BMW of Orland Park responded

Thank you for your honest feedback. We’re glad James was able to assist you and appreciate your patience during the wait. We’re sorry for the delay and are working to improve wait times so every visit is smoother. Best Wishes, BMW Of Orland Park

July 01, 2025

Great place to do business. The Service Dept. was so busy and they handled professionally. More

by ANISSA.RUSTHOVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear our Service Department handled everything professionally, even during busy times. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 29, 2025

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Kazienko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Cornelius
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Snipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 27, 2025

Kevin is really nice and professional. He told me what was gong on with my car and he was very informative. I enjoyed talking to him. More

by JENROJACKSON2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

BMW of Orland Park responded

We are glad to hear that Kevin provided you with such informative and professional service at BMW of Orland Park. Thanks for sharing your experience!

June 26, 2025

Dion always delivers great customer service with a smile and he genuinely cares for his customers. The dealership itself and the service area is welcoming and comfortable while you wait on your vehicle. I e More

by LEANNEMULLERWHARTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

BMW of Orland Park responded

Leanne, we're thrilled to know you appreciate our welcoming atmosphere and peaceful surroundings at BMW of Orland Park. Thank you for sharing your experience with Dion and the team!

June 26, 2025

Good service was in for a diagnostic test. The technician found an issue with the transfer case failing. More

by RUSSELL498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

BMW of Orland Park responded

We're glad to hear you had a positive experience with our team at BMW of Orland Park. It's great that the technician was able to identify the issue during your diagnostic test. If there's anything else we can assist you with, just let us know!

June 26, 2025

Never had any problems with this dealership. I know there are other options but for me they earn my business. More

by HERNANDEZMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

BMW of Orland Park responded

It's fantastic to hear that our team at BMW of Orland Park has consistently impressed you with top-tier service. We appreciate your loyalty and look forward to serving you in the future!

June 25, 2025

My service was for a recall. This dealership contacted me to schedule an appointment for recall and oil change and offered a loaner. More

by MAFOX6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

BMW of Orland Park responded

We're glad to hear that BMW of Orland Park provided you with a smooth and convenient service experience, including a loaner option. Thanks for sharing your feedback with us, and safe travels ahead!

June 25, 2025

Cory is always great whenever I come in to get my car serviced. He is honest, very knowledgeable, and never gives me the runaround. He always lets me know exactly what to expect. More

by ZAID0083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

BMW of Orland Park responded

We're so glad you can count on Cory and the BMW of Orland Park team to provide premier service. Thank you for sharing your satisfaction with us!

June 25, 2025

Rob was great explaining my options for maintenance on my vehicle. I felt knowledgeable about what needed to be done now as well as in the future. I look forward to working with him for all my maintenance ne More

by NBWILLIAMS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

BMW of Orland Park responded

We're happy to hear that Rob provided you with clear and helpful information about your vehicle's maintenance at BMW of Orland Park. It's great knowing you're confident in the service you'll receive moving forward. Thank you for choosing us!