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BMW of Orland Park - Service Center

Orland Park, IL

4.6
1,570 Reviews

1,570 Reviews of BMW of Orland Park - Service Center

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August 20, 2025

Rob was very professional, thorough, and quick. He was able to help resolve my issue. More

by KIMBERLYSPIDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kemal
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Aug 20, 2025 -

BMW of Orland Park responded

We thank you for the kind words regarding your recent visit with Rob and our Service team! We look forward to working with you again! Best Wishes, BMW Of Orland Park

August 19, 2025

The advisor waa wonderful and so helpful, especially with the timing of returning my vehicle. She also made everything so clear when it came to my warranty. More

by MECHELE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

BMW of Orland Park responded

We appreciate you taking the time to leave a great review for Liz regarding your recent service experience! We are so glad you found Liz to be so wonderful! Please feel free to reach us anytime in the future to further assist. Have a great day! Best Wishes, BMW Of Orland Park

August 18, 2025

Salesman was great, but got no support from back room and finance dept. Took me FIVE hours to pick up my pre negotiated new car! Unbelievable! More

by HOOGLANDF
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Boomsma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kamal Sen
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Aug 19, 2025 -

BMW of Orland Park responded

It's disappointing to hear about the delay you experienced during the finance process. We strive for a smooth and efficient process, so it's concerning that we fell short in this instance. Please feel free to reach out if you'd like to discuss this further or have any questions. Thank you, Joe Digiovanni - General Sales Manager - 708-460-4545

August 18, 2025

Rob was friendly and professional. He assisted me with resolving my issues in a timely manner. I really appreciate his patience with my numerous questions and concerns. More

by Catherine Welfare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

BMW of Orland Park responded

Thank you for your kind words! We’re glad to hear Rob was friendly, professional, and patient while helping resolve your concerns. We truly appreciate your feedback and look forward to assisting you again in the future. Best Wishes, BMW Of Orland Park

August 17, 2025

Everything was completed as promised and on time. The video of potential issues was very helpful and will be reviewed for potential future repairs. More

by AKSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear everything was completed as promised and on time. It’s great that the video review was helpful, and we’re here to assist with any future repairs you may need. We appreciate your trust and look forward to serving you again! Best Wishes, BMW Of Orland Park

August 17, 2025

The wait time was ridiculous and I don’t believe I needed the service they claimed I did. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

We’re sorry to hear about your experience and appreciate your feedback. We strive to provide accurate service recommendations and timely service, and it sounds like we fell short this time. We’d like the opportunity to address your concerns—please reach out to our service team so we can review your visit and make things right. 708-460-4545 Best Wishes, BMW Of Orland Park

August 16, 2025

Great service on a very timely manner. Very good communication with the service tech and service advisor. More

by NACHOARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

BMW of Orland Park responded

Thank you for your feedback! We’re happy to hear that your service was completed in a timely manner and that our team kept communication clear throughout the process. We truly appreciate your trust and look forward to serving you again! Best Wishes, BMW Of Orland Park

August 15, 2025

Service was excellent and timely. The communication is clear and using text messages help to provide information quickly.My advisor was extremely professional and explained everything More

by DOCAUSTIN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

BMW of Orland Park responded

Thank you for your review! We’re so glad to hear you had an excellent and timely service experience. Clear communication is very important to us, and it’s great to know that the text updates and your advisor’s professionalism made everything smooth and easy. We appreciate your trust and look forward to assisting you again! Best Wishes, BMW Of Orland Park

August 15, 2025

Exceptional experience! Liz was friendly, knowledgeable, and extremely kind. She walked me through each of the services needed, making sure I took advantage of all availab More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

BMW of Orland Park responded

Thank you, Wanda, for sharing such a wonderful review! We’re so glad to hear that Liz provided you with an exceptional experience and kept you comfortable and informed throughout your visit. We’ll be sure to share your kind words with her—she’ll be thrilled to know she’s your favorite! We truly appreciate your feedback and look forward to serving you again. Best Wishes, BMW Of Orland Park

August 14, 2025

I am pleased at the ease of working with the sales and service departments over the past 12 years. I'm a raving fan. More

by JOHN LEITELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huda Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

BMW of Orland Park responded

Thank you for your loyalty and kind words! We’re honored to have earned your trust over the past 12 years and are thrilled to know you’re a raving fan. We look forward to many more years of serving you! Best Wishes, BMW Of Orland Park

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