BMW of Orland Park - Service Center

Really just a joke of a visit - decided not to replace the engine coolant pump at $2700 and taking it on Monday to be replaced for $900 at Bavarian auto werk. I Had a coupon but couldn’t use it because I the engine coolant pump at $2700 and taking it on Monday to be replaced for $900 at Bavarian auto werk. I Had a coupon but couldn’t use it because I didn’t present it at the beginning of the visit. Ok so the premium price should result in a premium experience right? Picking up the car I asked for the keys because I could see it out front. The cashier indicated I should wait and it would be brought around. After 10 minutes I walked back I to see the guy chatting up the cashier. I asked for my keys again and the guy really was upset because he was coming off his break and didn’t want to be rushed. Again I asked for my keys so I could leave and finally got them back. There just really seemed to be a sense of arrogance and entitlement across the board. I purchased the X7 from Perillo and had a great experience. In march I tried to talk to orland about the 550e but was told they only had a demo and I couldn’t order one. I called Perillo and they ordered it for me and my new one actually arrives this week. It’s a dilemma now because I will have two BMWs, and I live within 10 m of Orland or I can take them to a well run operation downtown. More

Mr. Dion Grace, handle all my needs for promptly for service on my X3 model. Very Happy! service on my X3 model. Very Happy! More

I love the service they provided they are very helpful and respectful and they try to get the service done as soon as possible and respectful and they try to get the service done as soon as possible More

Very honest and helpful! Customer service was exceptional. Jason communicated when he said he would. I would highly recommend BMW of Orland Park. Customer service was exceptional. Jason communicated when he said he would. I would highly recommend BMW of Orland Park. More

Ziegler BMW of Orland Park is ALWAYS customer focused and provides the highest level of service every time!! Highly recommended!! provides the highest level of service every time!! Highly recommended!! More

I came in for oil change and used the BMW coupon. My sales representative was very helpful and informative about the service My sales representative was very helpful and informative about the service More

Excellent and professional service. The representatives were very courteous and explained everything in great detail. The representatives were very courteous and explained everything in great detail. More

I think that you should quote a time to be twice what you expect it to be done so that your clients aren’t disappointed in longer than anticipated wait time. Also said no to car wash as I knew that would ta expect it to be done so that your clients aren’t disappointed in longer than anticipated wait time. Also said no to car wash as I knew that would take more time and my car got washed nonetheless. I guess I shouldn’t complain about that but it would have taken less time if instructions were followed. James was terrific though. More

The dealership is always clean, has someone to greet you when you walk in, and wait time is not extensive to see a representative. when you walk in, and wait time is not extensive to see a representative. More

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