BMW of Orland Park - Service Center

James is always a pleasure to work with. He always makes sure everything is done right and you are taken care of. He always makes sure everything is done right and you are taken care of. More

The service was so slow. I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. O I waited almost 3 hours for an oil change and the had to wait in this long line to pay because there was only one cashier everyone was complaining. Overall the service was not good at all More

Waited two hours to be told the needed tire was not available, when parts confirmed availability of the tire the previous day. available, when parts confirmed availability of the tire the previous day. More

Andrew Kowal gave us great service and it was a hassle free out of state transaction. free out of state transaction. More

Richard Pool is an excellent service advisor who always takes care of the customer and their complete satisfaction is foremost. takes care of the customer and their complete satisfaction is foremost. More

Great service even though I didn’t have an appointment. I explained the problem and they had no question checking my car over and telling me what needed to be done. I explained the problem and they had no question checking my car over and telling me what needed to be done. More

Disappointed car wash not working and had to pay for one at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of me was great. What happened to WOW experience from BMW. I’ve been customer for years and expect better service. I purchased another X5 but had to go to Naperville. However will continue service in Orland More

I really like my sales person Collen Wright she is personable and professional. She calls me every year on my Birthday. She is the greatest personable and professional. She calls me every year on my Birthday. She is the greatest More

excellent service Richard and Jason are excellent service was as expected and workmanship is as expected service was as expected and workmanship is as expected More

The overall service was a lot less than desired. I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 days and they never offered me a loaner until I asked about 19 days in. They waited to do other work until they got the parts for different work which delayed getting my car back when the parts they were waiting for was a couple hour fix and the other work took days. In the end I got my car back and it was filthy. I have never owned a bmw, but all other cars I have owned the service has been great and no matter what the car was in for I got an inside and outside wash More