BMW of Orland Park - Service Center

Great cars and fast service but unfortunately my experience was with an unresponsive and disengaged service advisor. experience was with an unresponsive and disengaged service advisor. More

I had a dealer-issued coupon for $75 off my tires, but I was unable to use it despite there being no mention in the fine print that tires were excluded. When I dropped off my vehicle, I informed the service was unable to use it despite there being no mention in the fine print that tires were excluded. When I dropped off my vehicle, I informed the service advisor that I’d be using a coupon this time as well. The cashier claimed I had already received a discount, which was untrue, as the final price I paid was higher than the original quoted price after tax. A representative who reviewed my invoice confirmed that no discount had been applied. I’ve successfully used a similar coupon for a tire purchase in the past without any issues. Unfortunately, this experience was incredibly frustrating. No one seemed willing to help, and since my service advisor wasn’t available, I ended up paying the full amount despite having the coupon. More

I had a wonderful experience with BMW. Especially Colleen Wright. She made my experience with BMW very smooth. Especially Colleen Wright. She made my experience with BMW very smooth. More

Excellent experience overall. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. More

Cory was very professional, understanding and knowledgeable. He provided me with updates. I received my car back the heat was not working I came back the next day and they repaired it free of knowledgeable. He provided me with updates. I received my car back the heat was not working I came back the next day and they repaired it free of charge! More

The best service always. Always fast and the best customer service Thank you always Rose Always fast and the best customer service Thank you always Rose More

They were very professional, understanding and knowledgeable they provided me with updates. And my price was manageable knowledgeable they provided me with updates. And my price was manageable More

Service was personal and efficient. Everyone involved in the process made me feel like a valued customer. Everyone involved in the process made me feel like a valued customer. More

My wait was not as long as I expected and the work was completed in a timely manner. completed in a timely manner. More

Bait and switch in not honoring $50 coupon for over 100,000 mile vehicle. Also no advance notice that an additional 3% is added for use if credit card. I’ll never come here for service or purchase 100,000 mile vehicle. Also no advance notice that an additional 3% is added for use if credit card. I’ll never come here for service or purchase again More