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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,401 Reviews

1,401 Reviews of BMW of Orland Park - Service Center

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September 28, 2024

Great experience at dealership! Their level of service and courtesy was on excellent. Would recommend the ship to anyone looking for the ultimate BMW experience More

by bcenterice
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Orland Park provided excellent service and courtesy. We appreciate your recommendation and hope to see you again soon!

September 28, 2024

The rep was trying to take advantage of me and charge me double the price for the service BMW was recommending, until I showed him the offer and even then he was hesitant to give me that rate. A great deal More

by ANAALI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dion Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

BMW of Orland Park responded

We are sorry to hear about your experience. It's unacceptable for anyone to feel taken advantage of, especially when it comes to pricing. We appreciate you bringing this to our attention, as credibility and transparency are essential in building trust with our customers. Please reach out to our management team so we can address this issue and ensure it doesn't happen again. Thank you for your feedback. Best Wishes, BMW Of Orland Park

September 27, 2024

Jason always goes above and beyond. He is kind he is courteous and he is efficient More

by SKUTOM1
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheri Krause
Sep 27, 2024 -

BMW of Orland Park responded

We really appreciate you taking the time to leave Jason and BMW of Orland Park this awesome review, thank you!

September 27, 2024

No loaner car was available for me to use. Had to be without my car for 5 days. The dealer still owes us a detailed cleaning inside as it was not completed at purchase and the service guy assu More

by Margaret Stoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amir Abedrabo, Nick Shellberg
Oct 16, 2024 -

BMW of Orland Park responded

We apologize for the inconvenience you've experienced with the loaner car availability and the detailed cleaning of your vehicle. It’s frustrating to be without your car for an extended period, especially when you were promised certain services. We appreciate your feedback, as it helps us identify areas for improvement. Please reach out to our management team so we can resolve these issues promptly and ensure you receive the service you deserve. Thank you for your patience and understanding. Best Wishes, BMW Of Orland Park

September 27, 2024

Very good service and very good people,very welcoming and helpful.Glad I came here More

by SAMIZAHRAN72
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson, Nick Shellberg, Cheri Krause
Sep 30, 2024 -

BMW of Orland Park responded

We are glad to hear that our team provided excellent service. It was our pleasure to assist you here at BMW of Orland Park.

September 26, 2024

Great service! I was in and out in a timely manner. I was pleased with the service. More

by CHERYLBROOKS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Josephson
Sep 27, 2024 -

BMW of Orland Park responded

Thank you for sharing your 5-star review of BMW of Orland Park! Have a lovely day!

September 26, 2024

Richard pool has been awesome in servicing my BMW’s anytime when needed. The staff here does their best to make sure I get what I want and fast and fairly. Thank you Zeigler bmw More

by MIKEMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

BMW of Orland Park responded

Mike, we're delighted to hear that Richard and the team at BMW of Orland Park have been taking great care of your service needs. Thanks for sharing your positive experience with us!

September 26, 2024

Excellent customer service provided every time we bring our vehicles in for servicing! Keep up the great work! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

BMW of Orland Park responded

Manny, thank you for the kind words! We're glad to hear that our team at BMW of Orland Park consistently provides excellent service. See you next time!

September 25, 2024

amazing customer service the have you can’t find your dream if you’re not see it 🦅😎⌚️🧸 More

by Jalal Ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Robles
Sep 26, 2024 -

BMW of Orland Park responded

Jalal, thank you for being such a great customer of BMW of Orland Park!

September 24, 2024

Great service. On time and very efficient. James, my service advisor, is the best—keeps me informed if service progress, is personable and helpful! More

by BMG999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

BMW of Orland Park responded

Thank you for the positive feedback! We're glad to hear that James and our team at BMW of Orland Park provided efficient service. We appreciate your support!

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