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BMW of Orland Park - Service Center

Orland Park, IL

4.6
1,601 Reviews

1,601 Reviews of BMW of Orland Park - Service Center

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December 13, 2024

Great dealership. Wonderful staff. Brought my car in for a recall. There was a pretty long wait to be served. Car was returned dirtier than when I brought it in. It wo More

by SJH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Denbroeder
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Dec 16, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback. We're glad to hear you found our dealership and staff to be great, but we’re sorry to learn about the aspects of your visit that didn’t meet your expectations. We apologize for the longer-than-expected wait and for your vehicle not being returned in the condition it should have been. Cleanliness and attention to detail are very important to us, and we’ll be addressing this with our team to ensure improvements are made. Regarding the Lyft ride, we understand how important comfort is, and we’ll be reviewing this service to make sure it better aligns with our standards. We truly value your input and hope you’ll give us another opportunity to provide a better experience in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out. Best Wishes, BMW Of Orland Park

December 12, 2024

Great! Very professional and nice people. Comfy atmosphere. No issues any time I’ve gone there More

by AUNTMO71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

BMW of Orland Park responded

Thank you so much for this wonderful review of BMW of Orland Park! Our team is always happy to see you!

December 11, 2024

Jason in service is the reason we are loyal to the BMW Orland service area. He does an excellent job. More

by GWEN Giampaolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason's excellent service keeps you coming back to BMW of Orland Park. Thank you for your loyalty and kind words!

December 11, 2024

Very good service. Cory notified me on the progress of my service. The ride home and back was very efficient More

by JACKFERRITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory service department , Mark Bugajski
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Dec 12, 2024 -

BMW of Orland Park responded

Jack, we're delighted to hear that Cory and the team at BMW of Orland Park provided you with efficient service. Thanks for sharing your experience!

December 11, 2024

Tony and the parts teem got me what I needed and got me in for service without any delay. More

by YOCHEESE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
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Dec 12, 2024 -

BMW of Orland Park responded

Thanks for the five-star review of BMW of Orland Park! We are happy that Tony and our parts team delivered excellent service.

December 11, 2024

BMW Service is sub par to say the lease. My vehicle has been serviced there for 5+ years. With the exception of 2 visits, there has always been an issue. I doubt men have the same issue. More

by flowersn1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
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Dec 11, 2024 -

BMW of Orland Park responded

It's disappointing to hear about your repeated issues with our service. We strive for consistency and quality, so it's concerning that this hasn't been your experience. Please reach out directly if you'd like to discuss further or need assistance resolving any ongoing concerns. Thank you, Brian Coster - Service Manager - 708-460-4545

December 10, 2024

Great service. Quick turnaround. Thanks for the continued excellence. We will return again. Thank you. More

by GRETCHEN112071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

BMW of Orland Park responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Orland Park provided great service and a quick turnaround. We look forward to welcoming you back in the future!

December 10, 2024

The service department ranks tops in all the stores i have ever worked with. Go there for your needs More

by JDEVITT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Dec 10, 2024 -

BMW of Orland Park responded

Thank you for your glowing recommendation! We’re thrilled to hear that our service department ranks at the top of all the stores you’ve worked with. Your trust and support mean the world to us, and we’re here to provide exceptional service every time. We look forward to assisting you with any of your future needs! Best Wishes, BMW Of Orland Park

December 10, 2024

Excellent service from start to finish. Got me in quickly. Good waiting area. Got me out in reasonable time More

by JAMESTMCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

BMW of Orland Park responded

James, we're delighted to hear you had an excellent experience at BMW of Orland Park. Thank you for sharing your feedback!

December 09, 2024

My service was excellent. The wait time was as I was told. Nice waiting area. More

by FUESEL1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Scanlon
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Dec 09, 2024 -

BMW of Orland Park responded

Reviews like this one make our day! Thanks from the BMW of Orland Park team.

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