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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,409 Reviews

1,411 Reviews of BMW of Orland Park - Service Center

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September 13, 2024

Mr. Hatchett was very professional and knowledgeable about the issue with my car. H e was able to address the problem and get it repaired. More

by LSTANTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

BMW of Orland Park responded

We're glad to hear Mr. Hatchett provided professional and knowledgeable service at BMW of Orland Park! Thanks for sharing your experience with us!

Apr 25, 2025 -

LSTANTON2 responded

BMW of Orland Park Sep 13, 2024 LSTANTON2 Verified Customer Mr. Hatchett was very professional and knowledgeable about the issue with my car. H e was able to address the problem and get it repaired.

September 12, 2024

Chris Robinson was my sales rep. He was excellent!!!!! Best sales experience that I have ever had! More

by kimcoffman5
Recommend Dealer
Yes
Employees Worked With
Chris Robinson
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Sep 12, 2024 -

BMW of Orland Park responded

Kim, thank you for leaving BMW of Orland Park a five-star review! We are thrilled to hear Chris was excellent and delivered one of the best buying experiences you've every had. Safe travels in your new ride!

September 12, 2024

The best to deal with, made the whole transaction as simple and smooth as I could ever have wanted! More

by FFRANKEL
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

BMW of Orland Park responded

All of us at BMW of Orland Park appreciate your great review, thank you!

September 11, 2024

The customer service is always excellent but repairs were pricey. I can’t afford cost of repair now. More

by VANESSA.SMITH3127
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that you've consistently received excellent customer service during your visits! We understand that repair costs can be a concern, and we appreciate your feedback. Our goal is to provide high-quality service and repairs, and we always strive to offer competitive pricing. If you’re facing challenges with costs, we encourage you to speak with our service team about potential financing options or any current promotions that may help. Your satisfaction is important to us, and we’re here to assist you in any way we can. We hope to see you again soon! Best Wishes, BMW Of Orland Park

September 11, 2024

Tony S is a wonderful representative for BMW service. HE explains everything asked in detail so I understand. He is very professional, knowledgeable and so nice to work with. His customer service says a More

by MARYVONMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

BMW of Orland Park responded

We're delighted to hear that Tony and the rest of our team at BMW of Orland Park provided such excellent service. Thank you for sharing your positive experience with us!

September 11, 2024

Very professional and courteous. I was informed of a warranty issue and parts were ordered and an appointment was set up for the repairs to be done. More

by DMLENZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
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Sep 12, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear our team at BMW of Orland Park provided professional and courteous service. We appreciate your trust in us for handling the warranty issue efficiently.

September 10, 2024

Customer service friendly with updates on service and time for completions. All done with friendly and professional attitudes assuring my satisfaction. More

by VALERIE.HAZLEY-ANYIWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

BMW of Orland Park responded

Valerie, we're delighted to hear that our team at BMW of Orland Park provided you with friendly and professional service. Thanks for sharing your positive experience!

September 10, 2024

Jason always greets me with respect and explains things to me. When the job is complete he calls me to let me know. Everyone is very nice there! Thank you! More

by SOPHIA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason and the team at BMW of Orland Park provided such respectful and communicative service. Thank you for sharing your positive experience!

September 10, 2024

Very prompt and informative. , Courteous service very informative with regards to my questions about my vehicle More

by SARORADOPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
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Sep 11, 2024 -

BMW of Orland Park responded

Thank you for the kind words! We're glad to hear that our team at BMW of Orland Park provided prompt and informative service. We appreciate your feedback!

September 09, 2024

Service was performed to my satisfaction ,great experience and Dion was really of great help More

by UYIATEKHA122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

BMW of Orland Park responded

We are so happy that Dion and our BMW of Orland Park team earned your five stars. Thanks for the awesome review!

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