BMW of Orland Park - Service Center

Zeigler BMW service in Orland Park was Excellant! Tony kept me informed and was completed ahead of schedule. Tony kept me informed and was completed ahead of schedule. More

Professionalism’s and courtesy were outstanding. Also were timely in their response to my questions and concerns. Also were timely in their response to my questions and concerns. More

My service advisor Nick (helped me in place of James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other thin James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other things you normally encounter when visiting the car dealerships. I was there to have work done that was part of an open recall, and I was happy to hear that no further work needs to be done towards the safety quality issue since my car is not eligible after all. Normally one hour timeframe is allowed for this work to be done and yesterday it took two hours total. So it was a bit longer of wait than I expected, but I understand everyone’s busy and I also Didn’t arrive on time so that could’ve been the reason for it as well…¯\_(ツ)_/¯ Overall, I had a positive experience and everyone I had encountered while there was extremely nice and helpful! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More

Came in for an oil change and tire rotation was in and out in an hour. out in an hour. More

My experience with BMW was truly an amazing deal and I received all the technical support I needed. received all the technical support I needed. More

I would have to say after this last experience, I would say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in order to get an update on my car, it went days without me, knowing whether or not my car was fixed or not fixed or what the estimated time for it to be completed. There are also no loaner cars which left me extremely stranded and I just think is ridiculous for a service department not to have loaner vehicles when there’s extensive work to be done on a car regardless of whether or not an appointment is able to be made in advance that just sounds ridiculous to me Considering it’s not predictable. More

Tony was professional and courteous. The work was done prompt and well. The experience was pleasant and teverything was done within the time frame I was told. The work was done prompt and well. The experience was pleasant and teverything was done within the time frame I was told. More

Overall service experience was very favorable! Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recen Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recent issue, Cory's oversight, sensitivity for my concerns and prompt and supportive resolutions, made the difference for my service experience! Many thanks again, Cory! More

My experience with Zeigler BMW was a very good one. These are the words that best describe my experience: Professional, Courteous, and Thorough. Great Customer Services! These are the words that best describe my experience: Professional, Courteous, and Thorough. Great Customer Services! More

Very pushy and condescending- on my invoice he didn’t ask if I wanted a full comprehensive review of my car, I was schedule for oil change online - he had me sing paperwork & gave me the total and if I didn’ if I wanted a full comprehensive review of my car, I was schedule for oil change online - he had me sing paperwork & gave me the total and if I didn’t ask what the $200+ charge was I would not of caught it- a customer should 100% be asked if they want a service not added on without consent- I have a cracked rim, I could tv ext fixed / orders that day as I wanted to speak with my husband and he said well come back if you decide you actually what the work, I asked for the quote & was never given it. We have already decided to upgrade down the road to a new electric BMW and 100% will not be using him as our advisor as he was extremely unprofessional & not helpful. Very bad business I’ve never felt so demeaned We will order our new rims and tires from elsewhere that appreciate our business More