BMW of Orland Park - Service Center

Service Team member Tony is always professional and knowledgeable about the service I require. HE explains things very well and always lets me know what is covered under my warranty contracts and what knowledgeable about the service I require. HE explains things very well and always lets me know what is covered under my warranty contracts and what is not. He always lets me know what service will be due next and the time frame. I am very pleased with my service at BMW of Orland Park. And most pleased with Tony, he is an asset to Orland BMW service team More

I’ve been coming to the Orland Park location for many years this day January 6 at after 10 check out the cashier was very rude. I gave her my car and her hand. She placed it back on the counter the same years this day January 6 at after 10 check out the cashier was very rude. I gave her my car and her hand. She placed it back on the counter the same with my service contract. She didn’t show me eye contact, she had one of the horses customer service I ever had at this location. I will never come back again. The Service department was very good More

It took an hour and a half for an oil change. Much too long. I have to find another place to have my oil changes. And this survey is stupid. It insists I rate people in Sales, Finance, and M Much too long. I have to find another place to have my oil changes. And this survey is stupid. It insists I rate people in Sales, Finance, and Management even though I had NO contact with anyone in these departments. More

Everyone was very nice and helpful. Gus was aweso.e and answered all my questions. Gus was aweso.e and answered all my questions. More

Waited too long for car to be looked at and repaired. Towed to dealership on Friday. Didn’t even look at it until Tuesday. Neglected to tell us about 3% charge to use credit card resulting in an addition Towed to dealership on Friday. Didn’t even look at it until Tuesday. Neglected to tell us about 3% charge to use credit card resulting in an additional $102 charge We were not expecting. We would have brought cash. Not at all a happy customer More

Great customer services and providing customers with video updates during waiting period .Will continue to get my service here. video updates during waiting period .Will continue to get my service here. More

Asked if they offer few months of trial for XM radio and about extended warranty and still haven’t heard back. Asked about trade in and they said only if I used their finance. I agreed they ran my credit th about extended warranty and still haven’t heard back. Asked about trade in and they said only if I used their finance. I agreed they ran my credit then didn’t even offer a trade in amount. More

My service with James Hatchett was excellent! As always James is, pleasant professional and thorough. James was effective and patient working with a new insurance company to cover the cost of t As always James is, pleasant professional and thorough. James was effective and patient working with a new insurance company to cover the cost of the tire replacement. I have to say most of the team was polite and courteous with the exception of Jason Jakubowski. Not only did he ignore me when i was the only customer sitting by the window awaiting service, he took another gentleman who clearly came in after me. I found his dismissive attitude very offensive. I am happy to speak with management should they have any questions. More

Need to improve this process for returning cars after services, wait out front is long. Not a fan of their new 3% surcharge on credit card payment especially after dropping $2300 on a service services, wait out front is long. Not a fan of their new 3% surcharge on credit card payment especially after dropping $2300 on a service More

Jason Jakubowski ordered the parts I needed. Part s came in exactly when he said they would. Jason called and the very next day the repair was completed. Cant ask for much MORE! Part s came in exactly when he said they would. Jason called and the very next day the repair was completed. Cant ask for much MORE! More