BMW of Orland Park - Service Center

I was pleasantly surprised at the minimum pressure and high caliber service we received from the first phone call to driving off the lot. high caliber service we received from the first phone call to driving off the lot. More

Very courteous and efficient. I was advised of work that would be done (even sent videos), and there were no cost surprises. Work was done quickly and after dropping my car off, t I was advised of work that would be done (even sent videos), and there were no cost surprises. Work was done quickly and after dropping my car off, they drove me to me office and picked me up when the car was ready. More

Service was great, I had video recorded under my car and presented to me with every detail, very happy, kept good work and I see you next time, thanks! presented to me with every detail, very happy, kept good work and I see you next time, thanks! More

Service consultant Jason Jakubowski is very knowledgeable and always helpful, he never has a problem when I question him on service recommendations I'm not sure I really need. He is a pleasure to work with and always helpful, he never has a problem when I question him on service recommendations I'm not sure I really need. He is a pleasure to work with. More

Nick was very nice and kept me up to date on what going on with the car on with the car More

Joe McFadden is an excellent sales representative. He is very patient and knowledgeable about BMW. He is very trustworthy and I highly recommend him for future purchases. He is very patient and knowledgeable about BMW. He is very trustworthy and I highly recommend him for future purchases. More

Service Team member Tony is always professional and knowledgeable about the service I require. HE explains things very well and always lets me know what is covered under my warranty contracts and what knowledgeable about the service I require. HE explains things very well and always lets me know what is covered under my warranty contracts and what is not. He always lets me know what service will be due next and the time frame. I am very pleased with my service at BMW of Orland Park. And most pleased with Tony, he is an asset to Orland BMW service team More

I’ve been coming to the Orland Park location for many years this day January 6 at after 10 check out the cashier was very rude. I gave her my car and her hand. She placed it back on the counter the same years this day January 6 at after 10 check out the cashier was very rude. I gave her my car and her hand. She placed it back on the counter the same with my service contract. She didn’t show me eye contact, she had one of the horses customer service I ever had at this location. I will never come back again. The Service department was very good More

It took an hour and a half for an oil change. Much too long. I have to find another place to have my oil changes. And this survey is stupid. It insists I rate people in Sales, Finance, and M Much too long. I have to find another place to have my oil changes. And this survey is stupid. It insists I rate people in Sales, Finance, and Management even though I had NO contact with anyone in these departments. More

Waited too long for car to be looked at and repaired. Towed to dealership on Friday. Didn’t even look at it until Tuesday. Neglected to tell us about 3% charge to use credit card resulting in an addition Towed to dealership on Friday. Didn’t even look at it until Tuesday. Neglected to tell us about 3% charge to use credit card resulting in an additional $102 charge We were not expecting. We would have brought cash. Not at all a happy customer More